Customer Success Manager Jobs in Chicago, IL

55,224 open positions · Updated daily

Looking for Customer Success Manager jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Chicago, IL area.

Planning and Inventory Manager

Company:

Location: Deerfield, IL

Posted Feb 03, 2025

Senior Implementation Leader

Company: MetLife

Location: Chicago, IL

Posted Feb 03, 2025

The Senior Implementation Leader role at MetLife involves managing relationships with customers and brokers to implement products within a specific timeline. The leader is the first point of contact for customers, coordinating with internal partners and managing the backend process. Key responsibilities include mentoring associates, leading calls with customers and brokers, and serving as a key relationship liaison with the Sales organization. The role requires strong leadership, communication, and problem-solving skills, as well as proficiency in Microsoft Office products. MetLife offers competitive compensation, comprehensive benefits, and a supportive work environment.

Senior Rails Developer - Backend Focus (Hybrid)

Company: Enova

Location: Chicago, IL

Posted Feb 03, 2025

Enova International is seeking a Senior Rails Developer with 4+ years of experience in fullstack development. The role involves working on both older and newer applications, contributing to system scalability and resilience, and collaborating with technical and business stakeholders. The company offers competitive compensation, benefits including health, dental, vision insurance, 401k matching, and a roth option, and a range of perks such as hybrid roles, PTO, paid holidays, sabbatical program, summer hours, and paid parental leave. Enova is a values-driven organization committed to making accessible credit for millions, with a focus on inclusion and employee thriving.

Implementation Leader III

Company: MetLife

Location: Chicago, IL

Posted Feb 03, 2025

The Implementation Leader III role at MetLife involves managing relationships with customers, HR benefits teams, and brokers to implement products within a specific timeline. The role requires familiarity with over 20 products, including core and voluntary products. The Implementation Leader serves as the first point of contact for customers, coordinating with internal partners and managing the backend process. The role involves mentoring associates, participating in training, and facilitating calls with customers and brokers. Key responsibilities include analyzing and executing change requests, identifying and resolving implementation-related problems, and loading administration systems. The role requires strong communication, leadership, and problem-solving skills, as well as proficiency in Microsoft Office products. MetLife offers competitive compensation, comprehensive benefits, and a supportive work environment.

Product Marketing Manager

Company:

Location: Gurnee, IL

Posted Feb 03, 2025

Category Manager

Company:

Location: Mundelein, IL

Posted Feb 03, 2025

eCommerce Senior Manager

Company:

Location: Mundelein, IL

Posted Feb 03, 2025

Creative Project Manager

Company:

Location: Itasca, IL

Posted Feb 03, 2025

Airborne Cryptologic Language Analyst

Company:

Location: Decatur, IL

Posted Feb 03, 2025

Store Manager

Company:

Location: Bloomington, IL

Posted Feb 03, 2025

Associate Product Manager

Company:

Location: Mundelein, IL

Posted Feb 03, 2025

Airborne Cryptologic Language Analyst

Company:

Location: Gurnee, IL

Posted Feb 03, 2025

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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