Customer Success Manager Jobs in New York City, NY

1,074,065 open positions · Updated daily

Looking for Customer Success Manager jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the New York City, NY area.

BOB-CEMENT MASON

Company: DEPARTMENT OF TRANSPORTATION

Location: New York, NY

Posted May 24, 2025

If required, this license must be maintained for duration of appointment in this position. Preference will be given to candidate who possess a Commercial…

MLL/ENL Teacher

Company: BRONX CHARTER SCHOOL FOR THE ARTS

Location: Bronx, NY

Posted May 24, 2025

Initiate and maintain timely communication with all parents/guardians (through daily/weekly folders, messages and posts on Parent Square, progress reports,…

Production Manager (metal and wood fabrication)

Company: Confidental Company

Location: Queens, NY

Posted May 23, 2025

Maintains and improves quality standards, resolves technical related issues and improves manufacturing procedures, processes, monitoring and measurement systems…

Tax Manager - Reable Energy

Company: Deloitte

Location: New York, NY

Posted May 24, 2025

5+ years of experience in related field (exception applies for master's degree with 2+ years of experience). Advanced degree such as MST, MAcc, LLM, or JD, or…

Event Lead Chef | Part-Time | Events by RHC NY

Company: Oak View Group

Location: New York, NY

Posted May 24, 2025

Support the preparation and design of all food and drinks menus. Produce event’s menus as requested in a manner that meets our high standards of both design and…

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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