Customer Success Manager Jobs in New York City, NY

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Looking for Customer Success Manager jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the New York City, NY area.

Patient Care Manager Registered Nurse On- Site

Company: Shields at Home

Location: New York, NY

Posted May 13, 2025

Builds and maintains collaborative professional working relationships with physicians, Medical Directors, clinicians, and the community at large to develop and…

Daytime Custodian

Company: Supreme Fitness Group

Location: New York, NY

Posted May 13, 2025

Each franchisee is responsible for ensuring compliance with local, state and federal law. Stock locker rooms with proper supplies/paper products.

Assistant Patient Care Manager (RN), Outpatient Digestive Health, Redwood City - Full Time, 10-hour Days (8am-6:30pm)

Company: Stanford Health Care

Location: Redwood City, CA

Posted May 10, 2025

Ability to develop programs and lead process improvement projects. Typically assigned responsibility for supervising patient care staff and operations for an…

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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