Customer Success Manager Jobs in Remote

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Looking for Customer Success Manager jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Remote area.

Regional Sales Director - LATAM

Company: Abnormal Security

Location: Remote

Posted Jan 22, 2025

The job description seeks a seasoned Enterprise Sales professional with over 10 years of experience, a proven track record of exceeding sales quotas, and a strong hunter mentality. The candidate should have experience leading sales teams, managing complex Enterprise sales, and establishing relationships with executives. Key responsibilities include recruiting a top-tier sales team, driving growth, and closing high-value deals. The role also involves developing account strategies, partnering with Sales Engineering, and fostering customer retention.

Senior Manager, Strategic Customer Success

Company: Atlassian

Location: London, United Kingdom / Remote

Posted Jan 22, 2025

Atlassian is seeking a Senior Manager for its Strategic Customer Success team. The role involves guiding the team to unlock value from Atlassian investments, implementing agile methodologies, optimizing automation, fostering teamwork, and enhancing IT services. The successful candidate will lead a team of Strategic Customer Success Managers, set and achieve OKRs, and manage complex enterprise accounts. They will collaborate with internal leaders, analyze customer insights, and provide mentorship to the team. The ideal candidate has extensive experience in Customer Success, preferably with large, global clients, and a proven track record in senior leadership roles.

Partner Sales Manager

Company: Forcepoint

Location: Remote

Posted Jan 22, 2025

Principal Machine Learning Engineer - Central AI

Company: Atlassian

Location: San Francisco, CA / Remote

Posted Jan 22, 2025

Atlassian, a distributed-first company, is seeking a Principal Machine Learning Scientist for its Central AI team in Bellevue, WA. The role involves driving the development and implementation of cutting-edge machine learning algorithms, collaborating with various teams, and integrating AI functionalities into Atlassian's products and services. The ideal candidate should have a Bachelor's or Master's degree in Computer Science or related field, 5+ years of industry experience, expertise in Python or Java, and a proven track record in building and scaling ML models. Atlassian offers competitive compensation, perks, and a culture that values diverse perspectives.

Sales Development Representative

Company: Abnormal Security

Location: Remote

Posted Jan 22, 2025

Abnormal Security is recruiting top-tier sales professionals for their Sales Development Representative role. The ideal candidate should have sales experience, strong communication skills, and the ability to work in a fast-paced environment. Key responsibilities include outbound cold calls, emailing, LinkedIn outreach, identifying client needs, and meeting sales targets. The company values a team-oriented mindset, drive, and grit. Bonus, RSUs, and benefits are part of the compensation package.

Lead Product Designer, Growth

Company: Atlassian

Location: San Francisco, CA / Remote

Posted Jan 22, 2025

Atlassian is seeking a Lead Designer for the Growth Design team, offering remote work flexibility and a competitive compensation package. The role involves strategic growth design work, partnering with multiple teams, and leading a high-performing team of designers. The ideal candidate should have 8+ years of product design experience, expertise in end-to-end UX/product design, and a passion for storytelling. Atlassian values diversity and inclusion, offering a variety of perks and benefits.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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