Customer Success Manager Jobs in USA

295,429 open positions · Updated daily

Looking for Customer Success Manager jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the USA area.

Product Marketing Lead, Vaults & Curated Strategies

Company: Gauntlet

Location: USA

Posted Jan 29, 2025

Gauntlet, a leading DeFi risk management firm, is seeking a Product Marketing Lead for its vaults and curated strategies. The ideal candidate should be an active trader, yield farmer, and crypto native with experience in DeFi yield opportunities across various ecosystems. They will own the marketing strategy and execution for vault products, collaborate with cross-functional teams, and drive TVL growth, retention, and client success. The role involves optimizing content and social marketing, measuring experiment performance, and iterating fast. The candidate should have a deep understanding of DeFi and crypto culture, and a track record of successful marketing campaigns. Benefits include remote work, competitive compensation, and various perks.

Account Executive - Enterprise

Company: Figma

Location: USA

Posted Jan 29, 2025

Figma is seeking an Enterprise Account Executive to drive sales and maximize revenue with key decision-makers in large organizations. The role involves creating and managing a pipeline of Enterprise accounts, applying effective sales techniques, aligning with executives on business challenges, and managing a book of business. The ideal candidate will have experience closing sales over multiple years for a software or SaaS business with an Enterprise book of customers, consistently meeting pipeline generation targets, and managing complex sales cycles. Figma values continuous learning and development, encouraging applicants who are excited to grow and develop their skills.

Data Services Specialist

Company: COMPLY

Location: USA

Posted Jan 29, 2025

COMPLY is a high-growth organization that prides itself on being a champion for compliance professionals. With over 350 professionals worldwide, they offer comprehensive benefits, remote work flexibility, and a supportive culture. They are currently seeking a detail-oriented Data Services Specialist to manage projects, communicate with clients, and collaborate with brokers. The ideal candidate should be organized, have excellent client-facing skills, and possess strong technical abilities.

Principal Product Manager - UX Foundations

Company: Apollo.io

Location: USA

Posted Jan 29, 2025

The Principal Product Manager UX Foundations role at Apolloio involves leading a team to create robust, reusable components for a next-generation market platform. The focus is on establishing foundational architecture and common patterns to ensure streamlined, efficient user interactions across various use cases. The mission is to set a high standard for an intuitive and delightful user experience, making Apollo a benchmark for world-class product design. Responsibilities include building and leading the vision strategy, evidence-based product development, customer obsession, metrics optimization, team collaboration, strategic initiatives, and driving sustainable product success. The ideal candidate should have exceptional design and product intuition, be a systems thinker, a great simplifier, have a proactive mindset, and be a cross-functional leader. Qualifications include 5+ years of SaaS or Consumer PM experience, experience transforming complex user workflows, experience building platforms, a growth mindset, comfort with ambiguity, a joy to work with, deep empathy for users, and the ability to rally multiple teams and build influence with leadership.

Senior Manager Communications

Company: Affirm

Location: USA

Posted Jan 30, 2025

Affirm is seeking a highly talented, results-oriented communications professional to join their team. The ideal candidate should be a self-starter, persuasive storyteller, critical thinker, and problem solver. They should have excellent writing skills, be highly organized, and detail-oriented. The role involves partnering with other communications experts, marketers, and cross-functional teams to advance Affirm's mission and business objectives through creative storytelling. The candidate will develop and execute communications strategies, manage complex issues, coach executives, build and manage media relationships, and measure the impact of communications initiatives. The position can be based in New York or San Francisco, with flexibility for remote work. The ideal candidate should have 10+ years of PR/communications experience, proven experience in driving high-impact results, exceptional writing skills, a collaborative mindset, excellent project management skills, and a data-driven approach to communications.

Senior Full-Stack Engineer - Account Fraud and Enablement

Company: Mercury

Location: USA

Posted Jan 29, 2025

The text describes a mountain goat's confident and respectful navigation of the alpine tundra, drawing a parallel to the work of Engineers in Risk Product at Mercury. A new team, Account Fraud and Enablement, is introduced, focusing on identifying and responding to fraud risks. The role of a Senior Full Stack Engineer on this team is detailed, emphasizing hands-on software engineering, technical leadership, and collaboration with other teams. The ideal candidate should have extensive software engineering experience, technical leadership skills, and familiarity with frontend and backend technologies used by Mercury.

Real Estate Account Executive

Company: Truehold

Location: USA

Posted Jan 29, 2025

Truehold is a leading provider of residential sale-leasebacks, helping homeowners unlock their equity without debt or moving. The company is rapidly expanding, operating in over 20 cities and completing 2000+ transactions. Truehold's team of real estate experts delivers exceptional service, focusing on clear communication and unwavering support. Employees are encouraged to build strong relationships, learn the product, and serve as brand ambassadors. The company offers a collaborative culture, competitive benefits, and flexible work arrangements.

SR Delivery Manager Technical Support

Company: Rackspace

Location: USA

Posted Jan 29, 2025

Rackspace is excited to announce a new partnership and the need to hire a Senior Delivery Manager of Technical Support. This individual will lead a team in designing and migrating a client's infrastructure into Rackspace Data Centers. Key responsibilities include managing customer retention, leading large infrastructure operations, and developing strategies for service delivery improvements. The ideal candidate should have a Bachelor's degree, preferably in a related field, and at least 7 years of relevant work experience, including direct people management and experience in the healthcare industry. The role is remote, with a preference for candidates living in the West Coast or Texas, and offers a competitive salary range.

Observability Senior Product Manager

Company: ScienceLogic

Location: USA

Posted Jan 29, 2025

ScienceLogic is a company leading the charge towards autonomous enterprises, utilizing automation and generative AI to revolutionize IT operations. They empower product teams to solve complex problems, valuing innovation, efficiency, and scalability. The company offers a remote-first culture, comprehensive benefits, and opportunities for professional growth. They are committed to diversity and inclusion, encouraging applicants who may not meet every qualification to apply.

Technical Solutions Manager

Company: COMPLY

Location: USA

Posted Jan 29, 2025

COMPLY is a high-growth organization that provides compliance solutions to over 7000 clients globally. They offer a comprehensive benefits package, remote work flexibility, and a supportive culture. The Technical Solutions Manager role involves working closely with strategic customers to ensure their technical configuration aligns with their success plan. The ideal candidate should have 2+ years of customer-facing experience, strong technical skills, and the ability to translate complex concepts to non-technical audiences.

Senior Marketing Operations Manager

Company: Twilio

Location: USA

Posted Jan 29, 2025

Twilio is seeking a Senior Marketing Operations Manager to join their team. The role involves architecting and managing systems and processes that support the handoff of leads between Marketing and Sales. Responsibilities include owning the Lead Factory, implementing lead scoring, managing lead routing and flow, documenting processes, integrating technologies, and optimizing the marketing technology stack. The ideal candidate should have 8+ years of Marketing Operations experience, a deep technical understanding of Marketo, and experience with the marketing tech stack including CRM, Salesforce, and enrichment tools. The role is remote-based in the United States, excluding California, Connecticut, New York, New Jersey, Pennsylvania, and Washington.

Technical Operations & Insights Analyst

Company: Figma

Location: USA

Posted Jan 29, 2025

Figma is seeking a full-time Operations and Insights Analyst to build data pipelines, develop workforce capacity models, and collaborate with data science and engineering teams. The ideal candidate will have 3+ years of relevant experience, proficiency in SQL and data visualization tools, a deep understanding of statistical analysis, and experience presenting technical findings to non-technical stakeholders. While not required, experience with DBT, R or Python, and applied ML is a plus. Figma values continuous learning and development.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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