Customer Success Manager Jobs in USA

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Looking for Customer Success Manager jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the USA area.

Staff ML Engineer

Company: Xero

Location: USA

Posted Jan 27, 2025

Xero is a user-friendly platform designed to aid small businesses and their accounting advisors in growth and success. The company's purpose is to positively impact small businesses, their advisors, and communities worldwide. The AI team at Xero focuses on developing systems for next-generation, insightful products. The ML Engineers in this team design and build infrastructure for AI products, collaborating with Applied Scientists to ensure safe model transitions from research to production. The role involves leading AI research and production infrastructure, managing technical debt and costs, solving complex problems, sharing knowledge, improving data quality, and enhancing Xero's market profile through public content and events.

DoD IT Business Development

Company: Red Cell Partners

Location: USA

Posted Jan 27, 2025

DEFCON AI is a company specializing in AI-driven technology solutions for logistics and mobility decision-making. The Business Development Manager role involves creating a sustainable Department of Defense business pipeline, executing strategies, and researching competitors. The ideal candidate should be a self-starter with enterprise-level organization skills, leveraging joint military experience. Responsibilities include daily review of DoD business development websites, weekly updates, monthly pipeline reviews, and leading partner strategies. Minimum requirements include 8 years of DoD experience, an MBA, solution-driven technical acumen, and active SECRET clearance. Benefits include comprehensive health care, paid parental leave, unlimited PTO, a remote work environment, professional development opportunities, and occasional travel. The salary range is $125,000-$160,000.

Principal Data Engineer / Architect

Company: Scribd

Location: USA

Posted Jan 27, 2025

Scribd is seeking a data engineering expert with 7+ years of experience in data architecture, modeling, and management. The role involves leading the design and development of a robust data architecture, guiding data strategy, and establishing standards for data modeling, integration, processing, and delivery. The ideal candidate will have expertise in Scala or Python, Spark, and SQL, and experience with data lake technologies, streaming platforms, and AWS data platform services. The position offers a competitive salary range and comprehensive benefits package, including healthcare insurance, parental leave, 401k matching, tuition reimbursement, and wellness stipends. Scribd values diversity and inclusion, and the role is open to remote employees in select US and Canadian locations.

IAM Architect - AM/CIAM

Company: GuidePoint Security

Location: USA

Posted Jan 27, 2025

GuidePoint Security is hiring an IAM Architect for a full-time position. The role involves providing advanced architecture and engineering support for identity access management, including workforce and customer identity solutions. The candidate must have a BS degree in computer science or equivalent, 4 years of identity technology administration experience, and advanced knowledge of various identity technologies and concepts. The role also involves planning and executing identity management roadmaps, creating documentation, and enhancing security team accomplishments.

Project Safety Manager

Company: Fluence

Location: USA

Posted Jan 27, 2025

Fluence, a global market leader in energy storage and optimization software, is seeking a Project Safety Manager. The role involves managing health, safety, and environmental aspects of construction projects, ensuring compliance with regulations, and promoting a safe work environment. The ideal candidate should have 5-7 years of experience in EPC projects or heavy construction, with safety-related certifications. Fluence offers competitive compensation, benefits, and a commitment to diversity and work-life balance.

Website Developer & Editor

Company: Future of Life Organizations

Location: USA

Posted Jan 27, 2025

The Future of Life Institute (FLI) is hiring a part-time Website Developer and Editor to maintain and develop their websites. The role involves working with a leading nonprofit on AI, using Wordpress, Oxygen Builder, Metabox, WS Form, and Wordfence. Familiarity with TailwindCSS, HTML, CSS, JavaScript, PHP, and web design skills are required. The position is fully remote, with an average of 20-30 hours per month, and compensation varies based on experience and geography. FLI aims to steer transformative technology towards benefitting life and away from extreme large-scale risks.

Senior Compiler Engineer

Company: Irreducible

Location: USA

Posted Jan 27, 2025

Irreducibles is a high-performance cryptography startup seeking a Senior Compiler Engineer. The role involves building tools for novel machines, including a custom cryptographic processor running on an FPGA. The engineer will work closely with hardware and cryptography teams to define instruction sets and program representations. The work will directly impact Irreducibles' success by improving developer experience, performance, and security. The company is looking for candidates located between the USA East Coast and Central Europe time zones, with a plan to open an office in Berlin and support relocation.

Account Coordinator - Enterprise

Company: Unified

Location: USA

Posted Jan 27, 2025

Unified is a leading provider of advertising services with a best-in-class team of digital experts. They offer operational excellence and holistic insights across major social platforms, leveraging proprietary technology for real-time strategic views of digital investments. Unified is seeking a highly motivated Digital Advertising Coordinator to support campaign execution and client relations. The role involves assisting in campaign strategy, ad targeting, reporting, and client interactions. Candidates should excel in relationship building, project management, and analytical skills, with a focus on ROI and staying updated on digital advertising trends.

Senior Clinical Project Manager

Company: ClinChoice

Location: USA

Posted Jan 27, 2025

ClinChoice, a global full-service CRO, is seeking a Senior Clinical Project Manager for their US team. The role involves leading cross-functional teams, managing complex projects, and ensuring quality services. Previous experience in oncology and respiratory trials is required. The position offers a quality-focused, collaborative culture with a strong emphasis on professional development and work-life balance. The company is dedicated to improving people's lives through clinical development and functional solutions for various industries.

Solutions Engineer (Pre-Sales)

Company: SpryPoint

Location: USA

Posted Jan 27, 2025

SpryPoint, a leading provider of cloud-based solutions for the utility sector, is seeking a Solutions Engineer. The role involves understanding SpryPoint's suite of SaaS solutions, collaborating with sales teams, designing tailored solutions, and building strong customer relationships. The company offers a competitive compensation package, remote work, professional development, and a supportive work environment.

Director, Product and Privacy

Company: Apollo.io

Location: USA

Posted Jan 27, 2025

The role of Director of Product and Privacy at Apollo involves serving as a key leadership figure in the Legal team and broader Apollo leadership. The individual will operationalize key processes, build scalable solutions for Legal initiatives, and focus on scaling product counseling processes alongside product and engineering teams. They will be the resident expert for all things privacy and privacy compliance, managing a team of privacy and product counsel, and advising various teams on strategic objectives while complying with laws and regulations. The role is 100% remote with potential for optional travel, and the individual will report to the GC. Key responsibilities include managing a privacy compliance program, building the product and privacy counseling function, and serving as a team leader in incident response and vendor risk management.

Manager - Product Design

Company: Grow Therapy

Location: USA

Posted Jan 27, 2025

The role involves being a voice for users, discovering provider and payor needs, inspiring crossfunctional teams, turning insights into actionable solutions, fostering a strong design culture, managing and empowering the design team, aligning product design with strategic goals, leading key business initiatives, communicating vision and progress, making key design decisions, and championing best practices. The ideal candidate is an experienced product designer with 8+ years of experience, a supportive manager with 2+ years of management experience, a maker with emotional insight, a motivated driver, a team player, an adaptable problem solver, a leader mentor and coach, and a scrappy and resourceful innovator. The base salary range for this role is $175,000 - $215,000.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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