Customer Success Manager Jobs in Washington DC

58,197 open positions · Updated daily

Looking for Customer Success Manager jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Washington DC area.

Customer Success Manager (Tableau) - Public Sector (TS/SCI)

Company: Salesforce

Location: Washington, DC

Posted Dec 03, 2024

Salesforce, a leading company in CRM and AI, is seeking a Customer Success Manager with 8+ years of experience in technical customer success, Salesforce platforms, or related fields. The role involves orchestrating all Signature deliverables, cultivating relationships with customer leadership, and ensuring customer success on the Salesforce platform. The ideal candidate should possess excellent communication skills, knowledge of software development processes, and experience leading cross-functional teams. US Citizenship is required due to the need to support government agencies using Salesforce GovCloud. The role is office-flexible, with an expectation to be in-office 2-3 days a week. This is a high-impact position with a base salary range of $128,300 to $176,500.

Private Wealth Management Business Service Officer

Company: Morgan Stanley

Location: Washington, DC

Posted Dec 03, 2024

The Business Service Officer (BSO) role involves shaping the future of service by modernizing client experience, supervising Support Professionals, and executing business functions. Key responsibilities include people management, communication, and operational oversight. The BSO reports directly to the Complex Business Service Officer (CBSO) and is expected to lead, mentor, and supervise a team, facilitate communication and training, and partner with other teams for business execution. The role requires a Bachelor's degree, industry experience, and relevant licenses. Strong communication, leadership, and organizational skills are essential, along with the ability to identify issues and trends for strategic solutions.

Shift Supervisor Trainee

Company: CVS Health

Location: Washington, DC

Posted Dec 03, 2024

CVS Health is offering a Shift Supervisor Trainee position, an entry-level role designed to prepare employees for higher-level supervisory roles. The role involves working effectively with store management and crews, supervising activities, and communicating information. The trainee will also learn about key business aspects and CVS/pharmacy culture. Upon successful completion, they can be considered for Operations Supervisor or Shift Supervisor positions. These roles involve leading store staff, ensuring smooth operations, and maintaining excellent customer service. The job requires deductive reasoning, analytical skills, computer skills, and advanced communication. The pay range is $18.25 - $26.00, and benefits include medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, education assistance, and more.

Culinary Specialist - Senior Care - Deanwood Rehabilitation

Company: Aramark

Location: Washington, DC

Posted Dec 03, 2024

The Food Service Worker role at Aramark involves assisting with food preparation, maintaining records, and ensuring high standards of quality and safety. The hourly rate ranges from $17.50 to $17.50, with potential for additional compensation. Benefits include medical, dental, vision, retirement savings plans, and paid days off. Key responsibilities include preparing quality food, maintaining sanitation, serving food according to schedules, and adhering to food safety regulations. The role may require physical demands and use of Personal Protective Equipment (PPE).

Resident District Manager

Company: Sodexo

Location: Washington, DC

Posted Dec 03, 2024

SodexoMagic is seeking a Resident District Manager for student nutrition operations in the District of Columbia Public Schools. The RDM will oversee 49 schools, managing cafeteria, retail sites, and catering operations with a $21M revenue base. Key responsibilities include strategic leadership, financial acumen, talent management, and strong communication. The ideal candidate should have a Bachelor's degree and at least five years of management experience in school nutrition programs. Sodexo offers competitive compensation, benefits, and opportunities for career growth.

Vice President- Production & Design lead

Company: JPMorgan Chase

Location: Washington, DC

Posted Dec 03, 2024

Join a team of dedicated professionals at JPMorganChase to advance research and evidence-based policy proposals. As a Production & Design Lead, you'll play a pivotal role in amplifying research findings and policy suggestions. Responsibilities include managing a team, coordinating across internal and external teams, improving organizational processes, and building relationships with stakeholders. Required qualifications include passion for the corporate responsibility mission, 7+ years of project management experience, and strong communication skills.

Customer Success Manager, CoCounsel Legal Aid Program

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 03, 2024

Thomson Reuters is seeking a Customer Success Manager for their new CoCounsel for Legal Aid program. The role involves onboarding and training legal aid organizations on generative AI software, managing client accounts, and ensuring maximum product usage. The ideal candidate should have a law degree or legal experience, preferably with legal aid organizations or in legal technology. They should possess strong communication skills, a positive attitude, and interest in new technology. Thomson Reuters offers a comprehensive benefits package, including wellbeing, culture, learning & development, social impact, and purpose-driven work.

Client Order Coordinator

Company: CSC

Location: Washington, DC

Posted Dec 03, 2024

CSC is hiring a Client Order Coordinator for its Corporate Filing Team in Washington, D.C. The role involves working directly with Client Service Representatives and vendors, processing legal documents, conducting online research, and providing excellent customer service. The job offers competitive benefits, a fast-paced environment, and opportunities for growth. CSC values service quality, community involvement, and continuous improvement, and is committed to creating a diverse and inclusive workplace.

eDiscovery Technical Consultant

Company: Guidehouse

Location: Washington, DC

Posted Dec 03, 2024

Guidehouse is seeking an eDiscovery Technical Consultant for their litigation and investigation support practice. The role involves managing case matters within an electronic discovery review and analysis platform, including creating cases, handling user access rights, and uploading data logs. The consultant will also coordinate with the Discovery IT support team on emerging technologies and recommend process improvements. A minimum of three years of experience using eDiscovery platforms is required, along with an active and maintained Top Secret Federal or DoD security clearance. The position offers a competitive salary range of $94,900.00-$142,300.00 and a comprehensive benefits package.

Sr Staff Cyber Research Engineer

Company: Palo Alto Networks

Location: Washington, DC

Posted Dec 03, 2024

Palo Alto Networks is a cybersecurity company dedicated to protecting the digital way of life. They are committed to innovation, disrupting traditional methods, and fostering a collaborative environment. The company values its employees' unique ideas and offers comprehensive development and wellbeing programs. The role involves protecting customers from malicious actors, developing novel techniques for cyber threat intelligence, collaborating with government partners, and mentoring junior staff. Requirements include a technical degree or equivalent experience, certifications, proficiency in Python, and knowledge of network protocols. The team works on varied, exciting projects, rapidly prototyping new capabilities and conducting vulnerability research. Compensation is competitive, with a base salary between $136,000 - $219,000/YR, and a commitment to diversity and equal opportunity.

Retail Shop Associate, Anthem Row

Company: Equinox

Location: Washington, DC

Posted Dec 03, 2024

Equinox Group, a high-growth collective of influential lifestyle brands, is seeking energetic Retail Shop Associates for their new Equinox Club at Anthem Row. The Shop Associate will provide an unparalleled customer experience, assist with operational tasks, and uphold loss prevention policies. They should have retail experience, excellent communication skills, and be available to work a varied schedule. The role offers competitive pay, benefits, and commission opportunities, along with a complimentary club membership and perks.

Cashier

Company: Sodexo

Location: Washington, DC

Posted Dec 03, 2024

Sodexo is offering a full-time Cashier position at the US House of Representatives with a pay range of $20.20 per hour. The role involves operating the cash register, providing excellent customer service, and assisting with setup, maintenance, and cleanup. Sodexo values teamwork, adaptability, reliability, and a safe working environment. Benefits include flexible work hours, ongoing training, comprehensive health benefits, and opportunities for career advancement. Sodexo is committed to diversity, inclusion, and equal employment opportunities.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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