Customer Success Manager Jobs

Positions 1,123,085 Updated daily

The Customer Success Manager (CSM) profession is booming as SaaS companies prioritize subscription renewal and expansion. With 1109 open roles, firms prize data‑driven CSMs who can turn churn into growth.

CSMs track NPS, CSAT, and leverage tools like Gainsight, ChurnZero, Mixpanel, and Intercom to forecast churn and pinpoint upsell opportunities. Roles range from Onboarding Specialist and Renewal Manager to Enterprise Enablement CSM, each focusing on adoption, expansion, and strategic account planning.

Salary transparency lets CSMs benchmark compensation against peers, align pay with tangible outcomes such as expansion revenue, and negotiate based on proven impact. In a data‑centric field, clear numbers foster trust and career mobility.

Engineering Manager

Company: Typeform

Location: UK

Posted Dec 20, 2025

This role involves leading engineering teams to foster a high-performance culture, using technologies like Go, React, and AWS. Candidates must have experience managing large teams and technical expertise in cloud-based products.

Sales Director

Company: Degreed

Location: USA

Posted Dec 20, 2025

This job posting highlights a high-impact Sales Director role focusing on enterprise acquisition, requiring strategic sales execution, executive presence, and key skills in value-based selling. The position offers competitive compensation ranging from $250,000 to $300,000.

Research Scientist

Company: Wikimedia Foundation

Location: USA

Posted Dec 20, 2025

The Wikimedia Foundation seeks a Research Scientist for a remote role, emphasizing open knowledge, collaboration, and global impact. The position requires a PhD, technical skills, and commitment to their mission, with a competitive salary range.

Sales Development Representative (French speaker)

Company: Twilio

Location: Ireland

Posted Dec 20, 2025

Twilio's Sales Development Representative role emphasizes growth, collaboration, and competitive benefits, offering opportunities for career advancement and impactful work.

Marketing Manager

Company: Mozilla

Location: USA

Posted Dec 20, 2025

MZLA Technologies, a Mozilla subsidiary, develops open-source email tools like Thunderbird, empowering millions. They seek a Marketing Manager to grow their brand, offering competitive salaries, remote work, and comprehensive benefits.

Growth Operations Manager

Company: Cobalt

Location: USA

Posted Dec 20, 2025

Cobalt provides pentesting services with a focus on agile business solutions and remote team collaboration. The company is hiring for a Marketing Operations Manager role with responsibilities spanning GTM alignment, process design, and cross-functional leadership. Cobalt emphasizes equal opportunity employment and fair compensation practices.

New Business Commercial Account Executive-Financial Services

Company: GitLab

Location: USA

Posted Dec 20, 2025

This job description outlines a New Business Account Executive role for Financial Services at GitLab, focusing on acquiring new customers and expanding the company's presence in regulated markets. The position requires expertise in B2B SaaS sales, understanding of Financial Services regulations, and managing complex sales cycles. It emphasizes strategic territory planning, stakeholder engagement, and collaboration with cross-functional teams.

Staff Security Engineer - Product Security

Company: Mozilla

Location: USA

Posted Dec 20, 2025

Mozilla's mission to improve the internet through security and privacy initiatives. The Security Engineer role involves protecting users, ensuring secure software development, and contributing to a global public resource. Benefits include competitive pay, remote work, and professional growth opportunities.

Sales Enablement Manager

Company: Figma

Location: USA

Posted Dec 20, 2025

This job description highlights a critical role in connecting Figma's product roadmap with global sales teams, emphasizing opportunities to shape education programs, build scalable initiatives, and collaborate with key teams in a fast-paced environment. The role offers growth potential and a competitive benefits package.

Technical Support Associate

Company: Webflow

Location: Australia

Posted Dec 20, 2025

Webflow seeks a Technical Support Associate to enhance customer experiences, offering competitive pay, equity, and a remote-first culture focused on innovation and inclusivity.

Sr. Manager - Treasury

Company: Kraken

Location: Europe

Posted Dec 20, 2025

Kraken promotes its mission-driven approach to crypto innovation, highlighting a global team dedicated to advancing blockchain technology and financial inclusion. The text emphasizes career opportunities, company culture, and commitments to security and education while showcasing its remote workforce spanning 70+ countries.

Sales Development Representative (German speaker)

Company: Twilio

Location: Ireland

Posted Dec 20, 2025

This job posting highlights Twilios commitment to growth-oriented careers, collaborative teamwork, and professional development. The role emphasizes building relationships, achieving goals, and working in a dynamic environment with opportunities for leadership and innovation.

Frequently Asked Questions

What are typical salary ranges for Customer Success Manager roles by seniority?
Junior CSMs (0‑2 years) earn $70,000–$90,000. Mid‑level (2‑5 years) $90,000–$120,000. Senior (5‑10 years) $120,000–$160,000. Director $160,000–$200,000. VP $200,000+ plus equity.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include data analytics, SQL, Excel, NPS and CSAT expertise, upsell and cross‑sell strategy, account management, and communication. Certifications that boost credibility are Gainsight Certified Success Manager, Salesforce Administrator, Zendesk Admin, Intercom Specialist, ChurnZero Certified, and SuccessHacker CS Manager certification.
Can Customer Success Manager positions be worked remotely?
Yes. 80% of listings allow remote or hybrid work. Companies like Snowflake, HubSpot, GoToAssist, and Atlassian offer full remote CSM roles with cloud‑based tools, weekly virtual check‑ins, and asynchronous collaboration.
What career progression pathways exist for Customer Success Managers?
Typical ladder: CSM Analyst → Customer Success Manager → Senior CSM → Enterprise Enablement CSM → Director of Customer Success → VP of Customer Success → Chief Customer Officer. Each step adds responsibility for larger accounts, strategy, and team leadership.
What industry trends should Customer Success Managers be aware of?
Key trends include AI‑driven predictive churn, automated onboarding workflows, usage‑based pricing models, omnichannel support via chatbots, data‑centric success platforms, and a growing focus on expansion revenue as a KPI.

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