Customer Success Manager Jobs

Positions 1,123,085 Updated daily

The Customer Success Manager (CSM) profession is booming as SaaS companies prioritize subscription renewal and expansion. With 1109 open roles, firms prize data‑driven CSMs who can turn churn into growth.

CSMs track NPS, CSAT, and leverage tools like Gainsight, ChurnZero, Mixpanel, and Intercom to forecast churn and pinpoint upsell opportunities. Roles range from Onboarding Specialist and Renewal Manager to Enterprise Enablement CSM, each focusing on adoption, expansion, and strategic account planning.

Salary transparency lets CSMs benchmark compensation against peers, align pay with tangible outcomes such as expansion revenue, and negotiate based on proven impact. In a data‑centric field, clear numbers foster trust and career mobility.

Search & Discovery Marketing Manager for SEO/GEO

Company: Blackbaud

Location: USA

Posted Dec 19, 2025

This text promotes a Search & Discovery Manager role at Blackbaud, emphasizing AI-driven strategies, SEO optimization, and cross-functional collaboration. It highlights innovation in search visibility, structured data, and AI model alignment while showcasing the company's remote-first culture and benefits.

Mortgage Underwriting Specialist

Company: Vesta

Location: USA

Posted Dec 19, 2025

The text discusses Vesta's mission to modernize the mortgage industry by replacing outdated systems with a next-generation platform. It highlights the company's founding team experience, significant funding, and the role's focus on automation and digital transformation. The tone is optimistic about creating industry-changing solutions for financial institutions and customers.

Customer Service Support Representative

Company: labcorp

Location: USA

Posted Dec 19, 2025

LabCorp offers a remote Customer Service role with competitive pay ($18-$21/hr), comprehensive benefits, and a focus on customer satisfaction. The position includes training, flexibility, and opportunities for growth in a supportive environment.

ServiceNow System Administrator

Company: Guidehouse

Location: USA

Posted Dec 19, 2025

This job posting outlines a ServiceNow administrator role requiring Secret clearance and 5+ years of experience. It offers a competitive salary range of $92k-$153k and comprehensive benefits including healthcare, retirement plans, and professional development opportunities.

Senior Backend Engineer

Company: Checkly

Location: Europe

Posted Dec 19, 2025

Checkly offers a remote, flexible, and async-first role with competitive pay, transparent culture, and opportunities to work on scalable backend systems. The job emphasizes autonomy, professional growth, and a supportive team environment with benefits like stock options and global impact.

Business Development Representative

Company: Zapier

Location: North America

Posted Dec 19, 2025

Zapier is hiring Business Development Representatives to build outbound pipeline using AI tools responsibly. The role involves generating qualified leads, educating prospects on automation, and optimizing outreach strategies. The company emphasizes diversity, remote work, and a nonstandard application process with feedback loops throughout the hiring journey.

Sales Development Representative

Company: Hostaway

Location: North America

Posted Dec 19, 2025

Hostaway seeks a remote Sales Development Representative in North America, offering competitive pay, equity, remote work, and growth opportunities in a dynamic, values-driven startup environment.

Account Executive - Federal

Company: Armada

Location: USA

Posted Dec 19, 2025

This job posting seeks an Account Executive for federal civilian government sales with responsibilities including sales strategy, relationship building, and contract management. The role offers remote work in the US, competitive compensation between $220k-$300k, equity, and benefits like unlimited PTO and subsidized healthcare.

Senior Competitive Intelligence Analyst - Value Selling

Company: HubSpot

Location: USA

Posted Dec 19, 2025

The text describes a senior competitive analyst role at HubSpot, highlighting responsibilities such as competitive analysis, strategy development, and cross-functional collaboration. It outlines key qualifications, compensation details, and benefits, presenting a professional job posting with factual information about the position and organizational offerings.

Customer Growth Manager

Company: Cloudbeds

Location: Latin America

Posted Dec 19, 2025

This job description outlines the role of a Customer Growth Manager, focusing on upselling, crossselling, and achieving sales targets through outbound initiatives. It emphasizes relationship-building, strategic account analysis, and collaboration with product teams. Key qualifications include sales experience in hospitality tech, industry knowledge, and proficiency with CRM tools.

Data Services Manager

Company: MissionWired

Location: USA

Posted Dec 19, 2025

MissionWired emphasizes its mission-driven approach to fundraising, highlighting success in generating over $45 billion in donations and partnerships with global organizations. The company prioritizes innovation, social change, and diversity, while offering competitive benefits and remote work opportunities for a data services manager role.

Presales Solutions Architect

Company: Moveworks

Location: USA

Posted Dec 19, 2025

This job seeks a PreSales Solution Architect with technical expertise in Conversational AI, requiring experience in enterprise systems and strong communication skills. The role offers a competitive salary range of $169,240 to $239,000.

Frequently Asked Questions

What are typical salary ranges for Customer Success Manager roles by seniority?
Junior CSMs (0‑2 years) earn $70,000–$90,000. Mid‑level (2‑5 years) $90,000–$120,000. Senior (5‑10 years) $120,000–$160,000. Director $160,000–$200,000. VP $200,000+ plus equity.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include data analytics, SQL, Excel, NPS and CSAT expertise, upsell and cross‑sell strategy, account management, and communication. Certifications that boost credibility are Gainsight Certified Success Manager, Salesforce Administrator, Zendesk Admin, Intercom Specialist, ChurnZero Certified, and SuccessHacker CS Manager certification.
Can Customer Success Manager positions be worked remotely?
Yes. 80% of listings allow remote or hybrid work. Companies like Snowflake, HubSpot, GoToAssist, and Atlassian offer full remote CSM roles with cloud‑based tools, weekly virtual check‑ins, and asynchronous collaboration.
What career progression pathways exist for Customer Success Managers?
Typical ladder: CSM Analyst → Customer Success Manager → Senior CSM → Enterprise Enablement CSM → Director of Customer Success → VP of Customer Success → Chief Customer Officer. Each step adds responsibility for larger accounts, strategy, and team leadership.
What industry trends should Customer Success Managers be aware of?
Key trends include AI‑driven predictive churn, automated onboarding workflows, usage‑based pricing models, omnichannel support via chatbots, data‑centric success platforms, and a growing focus on expansion revenue as a KPI.

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