Customer Success Manager Jobs

1,122,247 open positions · Updated daily

Customer Success Managers are at the frontline of the subscription economy, driving revenue growth by keeping customers engaged and reducing churn. With SaaS and cloud services expanding, companies are hiring 1109 CS managers to support rapid scaling and data‑driven customer strategies.

Roles vary from CSM to CS Ops and CS Enablement. Typical duties include onboarding new users, monitoring health scores in Gainsight, executing renewal plans in Salesforce, and collaborating with product teams to build upsell opportunities.

Salary transparency is crucial for CS professionals because it reveals the true value of the role, aligns compensation with industry benchmarks, and empowers managers to negotiate equity, bonuses, and benefits that reflect their impact on customer success metrics.

Federal Compliance Tester

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description outlines a Federal Compliance Tester role at IBM Consulting Finance, requiring expertise in FAR and CAS regulations, experience with government contracting, and proficiency in systems like Deltek Costpoint. The position involves testing policies, developing test plans, and ensuring compliance with federal standards. Qualifications include a bachelor's degree, US citizenship, and knowledge of business controls and audit processes.

Software Developer

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights a career at IBM Software focusing on developing AI-powered cloud-native solutions, working in dynamic collaborative teams, and contributing to innovative technologies. It emphasizes growth opportunities, technical expertise requirements, and the importance of problem-solving skills in a global environment.

Senior AI Architect

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text promotes IBM Consulting's career opportunities, emphasizing global collaboration, innovation in hybrid cloud and AI solutions, and professional growth. It highlights technical expertise, strategic partnerships, and the impact of AI architectures while outlining required skills and experiences for roles in cognitive computing and client-facing consulting.

Application Consultant-DevOps

Company: IBM

Location: Pune, IN

Posted Dec 09, 2025

The text describes a career in IBM Consulting focused on long-term client relationships, collaboration with industry visionaries, and driving innovation through hybrid cloud and AI solutions. It outlines responsibilities such as designing mobile solutions, continuous improvement via agile frameworks, and implementing monitoring systems for cloud infrastructure. The role emphasizes technical expertise, strategic partnerships, and leveraging IBM's technology platforms to deliver impactful results for clients.

Application Developer-Adobe Experience Manager

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and opportunities to drive digital transformation through technical expertise. It outlines responsibilities as an Application Developer specializing in Adobe Experience Manager and highlights required skills in AEM, Java, and digital experience platforms.

Digital Sales Technical Specialist - Data Platform for Italian Market

Company: IBM

Location: Valencia, ES

Posted Dec 09, 2025

This role as a Digital Sales Technical Specialist at IBM offers collaborative opportunities, career growth, and impactful work in Data & AI, emphasizing technical expertise and client success.

HR Advisor with French

Company: IBM

Location: BUDAPEST, HU

Posted Dec 09, 2025

The text describes the role of an HR Advisor Contact Center specialist, outlining responsibilities such as handling HR inquiries, resolving customer issues, collaborating with departments, and adhering to compliance requirements. It details language skills, technical expertise, and preferred qualifications like a bachelor's degree.

Security GRC Analyst - HashiCorp

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights a Security GRC Analyst role at IBM Software, emphasizing collaboration on identity and access management, cloud-native solutions, and opportunities for growth in a dynamic environment. It outlines responsibilities, required qualifications, and preferred experience for the position.

CICS Client-facing Subject Matter Expert (SME) and Trainer

Company: IBM

Location: PARAMUS, US

Posted Dec 09, 2025

The IBM Z CICS Brand Technical Specialist role offers collaborative opportunities for career growth, emphasizing technical expertise and client engagement in a supportive environment with strong development prospects.

Manager - Finance and Administration Delivery - Record to Report

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This role involves global collaboration with clients, managing financial operations, and driving digital transformation through agile methodologies and advanced technologies, emphasizing career growth and innovation.

Digital Sales Specialist (DSS) - Technology Sales

Company: IBM

Location: Markham, CA

Posted Dec 09, 2025

The text describes a Digital Sales Specialist role at IBM, emphasizing growth opportunities, collaboration with cross-functional teams, structured training programs, and responsibilities involving account management, sales execution, and territory strategy. It highlights career development and technical proficiency requirements.

Director, SAP Sales and Technical Solutioning (Subject Matter Expert)

Company: IBM

Location: Riyadh, SA

Posted Dec 09, 2025

This job description outlines a senior SAP role requiring strategic leadership in solution architecture, technical design, and business development. The position emphasizes expertise in SAP technologies, large-scale implementations, and cross-functional collaboration to drive enterprise value through innovative solutions.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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