Customer Success Manager Jobs

1,122,247 open positions · Updated daily

Customer Success Managers are at the frontline of the subscription economy, driving revenue growth by keeping customers engaged and reducing churn. With SaaS and cloud services expanding, companies are hiring 1109 CS managers to support rapid scaling and data‑driven customer strategies.

Roles vary from CSM to CS Ops and CS Enablement. Typical duties include onboarding new users, monitoring health scores in Gainsight, executing renewal plans in Salesforce, and collaborating with product teams to build upsell opportunities.

Salary transparency is crucial for CS professionals because it reveals the true value of the role, aligns compensation with industry benchmarks, and empowers managers to negotiate equity, bonuses, and benefits that reflect their impact on customer success metrics.

Sales Development Rep, Apptio - Japan - SDR

Company: IBM

Location: Tokyo, JP

Posted Dec 09, 2025

This job posting seeks a Sales Development Representative in Japan to support Apptio's enterprise sales efforts. The role involves lead generation, outbound outreach, and collaboration with marketing and field sales teams. Candidates must have 5+ years of IT industry experience, CRM proficiency, and strong communication skills. Apptio emphasizes its culture of transparency, customer focus, and innovation in technology investment management solutions.

Back-end Developer

Company: IBM

Location: RESEARCH TRIANGLE PARK, US

Posted Dec 09, 2025

IBM seeks a motivated Software Engineer with SQL and Python skills to contribute to innovative infrastructure projects in a collaborative environment. The role emphasizes growth, innovation, and cross-functional teamwork to deliver scalable solutions for clients.

2026 Client Engineering Intern

Company: IBM

Location: Jakarta, ID

Posted Dec 09, 2025

IBM's technology sales role emphasizes collaboration, technical expertise, and people skills to solve complex business challenges. The position offers growth opportunities, a supportive team environment, and a focus on innovation through cloud, AI, and security solutions. Applicants are sought for their technical education, communication abilities, and willingness to engage in a dynamic internship program.

Oracle Cloud HCM Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text promotes IBM CIC's career opportunities, emphasizing growth, training, inclusive culture, and benefits like flexible working and certifications. It highlights roles in Oracle Cloud HCM with technical expertise requirements and a focus on innovation.

Application Developer-AWS Cloud FullStack

Company: IBM

Location: Mysore, IN

Posted Dec 09, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, technical expertise in hybrid cloud and AI, and opportunities to drive innovation. It highlights the role's focus on solving client problems, building trust, and leveraging IBM's technology platforms for impactful outcomes.

Project Manager-Application Operations

Company: IBM

Location: Taipei, TW

Posted Dec 09, 2025

IBM Software careers offer opportunities to lead innovative projects, collaborate in agile teams, and drive cloud-native solutions with growth potential.

Package Consultant - SAP HANA Basis

Company: IBM

Location: Giza, EG

Posted Dec 09, 2025

This job description outlines an SAP Basis consultant role at IBM, focusing on SAP system management, security strategies, and collaboration with clients to ensure successful implementation and compliance.

Senior Software Engineer - HashiCorp Terraform Stacks

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights opportunities to work on innovative cloud-native solutions, collaborate with global teams, and contribute to open-source projects. The role emphasizes career growth, technical expertise in Terraform and Go, and impactful contributions to the infrastructure-as-code community.

Project Manager SAP

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text highlights IBM Consulting's focus on global client collaboration, innovation in hybrid cloud and AI, professional growth opportunities, and impactful project management roles with strong technical and leadership requirements.

Senior Content Designer

Company: IBM

Location: Austin, US

Posted Dec 09, 2025

This text promotes an IBM Software career opportunity emphasizing innovation, global growth, and collaborative design work. It highlights roles in creating AI-powered solutions, user-centric content experiences, and cross-functional teamwork to deliver exceptional customer outcomes.

Software Engineer - DBaaS Serverless

Company: IBM

Location: San Jose, US

Posted Dec 09, 2025

This job description highlights opportunities to work on innovative cloud-native solutions, collaborate in a diverse team, and contribute to impactful projects. The role requires expertise in cloud infrastructure and Kubernetes while emphasizing growth, innovation, and customer-centric outcomes.

Brand Sales specialist

Company: IBM

Location: SYDNEY, AU

Posted Dec 09, 2025

IBM's AI and data platform enables organizations to leverage data across hybrid environments, creating value through trust and innovation. The role involves driving platform adoption, building client relationships, and collaborating on solutions that align with business goals.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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