Customer Success Manager Jobs

1,122,247 open positions · Updated daily

Customer Success Managers are at the frontline of the subscription economy, driving revenue growth by keeping customers engaged and reducing churn. With SaaS and cloud services expanding, companies are hiring 1109 CS managers to support rapid scaling and data‑driven customer strategies.

Roles vary from CSM to CS Ops and CS Enablement. Typical duties include onboarding new users, monitoring health scores in Gainsight, executing renewal plans in Salesforce, and collaborating with product teams to build upsell opportunities.

Salary transparency is crucial for CS professionals because it reveals the true value of the role, aligns compensation with industry benchmarks, and empowers managers to negotiate equity, bonuses, and benefits that reflect their impact on customer success metrics.

Senior Technical Recruiter

Company: Webflow

Location: Argentina

Posted Dec 05, 2025

Webflow is building an AI-native Digital Experience Platform and is hiring a Senior Technical Recruiter in Argentina to help scale their engineering organization. The role involves full-cycle recruitment, partnering with engineering and people leaders, and ensuring a positive candidate experience. Webflow offers competitive compensation, benefits, and a remote-first work environment.

Engineering Manager - Commercial Systems

Company: Canonical

Location: EMEA

Posted Dec 05, 2025

Canonical is a leading provider of open-source software and operating systems for global enterprise and technology markets. The company is hiring an Engineering Manager to lead a team of software engineers and develop an internal product. The role involves accountability, high engineering quality standards, skill development, and delivering impactful solutions. The company offers a distributed work environment, personal learning and development budget, annual compensation review, and various benefits.

Solutions Engineer

Company: Grafana Labs

Location: Singapore

Posted Dec 05, 2025

The Commercial Solutions Engineering team at Grafana Labs is a customer-facing product expert team that educates potential and existing customers to ensure their success. The team partners with the Sales team to close opportunities and communicates customer feedback to Product Management and Engineering. The role requires strong communication skills, technical expertise, and a desire to grow technically.

Developer Relations Engineer

Company: Canonical

Location: APAC,EMEA

Posted Dec 05, 2025

Canonical, the publisher of Ubuntu, is creating a new Developer Relations team to engage with open source communities and developer-centric organizations. The team aims to improve open source development experiences and gather feedback to shape their offerings. They are seeking a Developer Relations Engineer who is a technical expert, strategist, and communicator with deep empathy for developers.

Staff Backend Engineer - Grafana k6

Company: Grafana Labs

Location: Canada

Posted Dec 05, 2025

The job posting is for a Staff Backend Engineer position at Grafana Labs, working on Grafana k6 and Grafana Cloud Synthetics. The role involves designing and implementing scalable services, working with product teams, and contributing to the technical direction and vision of the team. The company values remote work, open-source culture, and offers RSUs as part of compensation.

Senior Software Engineer - Developer Productivity

Company: Webflow

Location: USA

Posted Dec 05, 2025

Webflow is building the world's leading AI-native Digital Experience Platform as a remote-first company. They are looking for a Senior Software Engineer Developer Productivity to join their Developer Productivity Pillar. The role involves driving implementation and maintenance of Webflow's build system, overseeing development environments, defining processes, and mentoring team members. Webflow offers competitive compensation, benefits, and a commitment to building trust, reinventing themselves, delivering with speed and quality, and fostering a culture of ownership and collaboration.

Senior Manager - Workplace Technology

Company: Mozilla

Location: Canada

Posted Dec 05, 2025

Mozilla Corporation, a nonprofit-backed technology company, is seeking a leader for its Workplace Technology team. The role involves leading a team, defining and implementing enterprise service architecture, ensuring operational excellence, managing financial and vendor relationships, and enhancing user experience. The ideal candidate should have extensive experience in workplace technology, strong leadership skills, and a deep understanding of enterprise systems and services.

Solutions Engineer

Company: Grafana Labs

Location: India

Posted Dec 05, 2025

The Commercial Solutions Engineering team at Grafana Labs is a customer-facing product expert team that educates potential and existing customers to ensure their success. The team partners with the Sales team to close opportunities and communicates customer feedback to Product Management and Engineering. The role requires strong technical skills, communication abilities, and a desire to grow technically.

Principal Product Designer - Experiences

Company: Mercury

Location: USA

Posted Dec 05, 2025

Mercury is a fintech company that provides a software environment for efficient banking. They are looking for a principal product designer to define best-in-class interactions and product experiences. The ideal candidate should be a visionary craftsperson and systems architect, with experience in designing whole systems and mentoring other designers.

Senior Partner Sales Manager - Global System Integrator (GSI)

Company: Canonical

Location: Anywhere

Posted Dec 05, 2025

Canonical is a leading provider of open source software and operating systems, with a focus on enterprise initiatives such as public cloud, data science, AI engineering, and IoT. The company is founder-led, profitable, and growing, with a global distributed team and a focus on building strategic relationships with partners.

FP&A Analyst - GTM

Company: GitLab

Location: USA

Posted Dec 05, 2025

This job description outlines a Financial Analyst role requiring expertise in financial modeling, data analysis, and cross-functional collaboration. The position involves supporting business teams with forecasting, reporting, and financial insights while using tools like Google Sheets and NetSuite. Key qualifications include financial analysis experience, communication skills, and knowledge of accounting practices.

Senior Manager - Workplace Technology

Company: Mozilla

Location: USA

Posted Dec 05, 2025

Mozilla Corporation is a nonprofit-backed technology company that has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox, the privacy-minded web browser, and have over 225 million people using their products each month. The company focuses on diverse areas including AI, social media, security, and more, while never losing focus on their core mission to make the internet better for people. The role described is part of the IT Function within the broader Mozilla Infrastructure team, supporting ERP Services, Workplace services, ServiceDesk, and OnPrem DC Services across the organization.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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