Customer Success Manager Jobs

1,123,085 open positions · Updated daily

Customer Success Managers are at the frontline of the subscription economy, driving revenue growth by keeping customers engaged and reducing churn. With SaaS and cloud services expanding, companies are hiring 1109 CS managers to support rapid scaling and data‑driven customer strategies.

Roles vary from CSM to CS Ops and CS Enablement. Typical duties include onboarding new users, monitoring health scores in Gainsight, executing renewal plans in Salesforce, and collaborating with product teams to build upsell opportunities.

Salary transparency is crucial for CS professionals because it reveals the true value of the role, aligns compensation with industry benchmarks, and empowers managers to negotiate equity, bonuses, and benefits that reflect their impact on customer success metrics.

Sr. Product Designer - AI Orchestration

Company: Zapier

Location: USA

Posted Nov 27, 2025

Zapier is seeking a Senior Product Designer to work on their AI Tasks team, focusing on making AI capabilities approachable and trustworthy. The role involves designing tools for human-in-the-loop and AI by Zapier, with a focus on enterprise AI governance, citizen development models, and organizational transformation. The ideal candidate will have 7+ years of experience designing for enterprises, platform thinking, and experience with AI-powered features.

Country Manager

Company: Magnet Forensics

Location: Thailand

Posted Nov 27, 2025

Magnet Forensics is a global leader in digital investigative software, serving thousands of customers worldwide. The company is expanding its presence in the APAC region, particularly in Thailand, and is seeking a high-performing sales team to drive growth. The role involves prospecting new clients, developing territory plans, managing product trials, and building strong customer relationships. The company offers competitive compensation, generous time off policies, and a commitment to diversity and inclusion.

Staff Software Engineer (Installations)

Company: Henry Schein One

Location: USA

Posted Nov 27, 2025

This job posting seeks a Staff Software Engineer with expertise in Windows desktop applications and package management tools like InstallShield. The role involves designing installation frameworks, collaborating with cross-functional teams, and improving software deployment processes. Benefits include competitive compensation, healthcare coverage, and career growth opportunities within a healthcare technology company.

Automation Specialist

Company: DevRev

Location: Philippines

Posted Nov 27, 2025

The company is a young, innovative global AI SaaS company founded in 2020. They are expanding their technical team in the Philippines and seeking talented senior QA Engineers. The role is a Mid-level Test Automation Specialist, focusing on test case design, AI-driven test automation, and test framework governance.

Senior Platform Manager - Trust and Safety

Company: Airbnb

Location: USA

Posted Nov 27, 2025

The text describes Airbnb's Trust & Safety team, which focuses on building trust and safety for guests and hosts through identity verification, community standards, and machine learning models to detect risk. The role of a Product Manager in this team involves identifying customer pain points, defining product strategy, leading cross-functional teams, and balancing business goals with regulatory requirements.

Technical Program Manager - Security

Company: Stripe

Location: Remote

Posted Nov 27, 2025

Stripe is a financial infrastructure platform that helps businesses accept payments and grow revenue. The company's mission is to increase the GDP of the internet. The Stripe Security team is dedicated to improving security and privacy for users, and is looking for a Technical Program Manager to lead cross-functional security initiatives and drive execution.

Business Development Representative

Company: G-P

Location: UK

Posted Nov 27, 2025

This job description highlights a fast-growing company's need for a results-driven Business Development Representative. The role involves prospecting leads, collaborating with sales teams, and contributing to organizational success through proactive outreach and relationship-building. Ideal candidates should possess strong communication skills, CRM proficiency, and adaptability in a high-growth environment.

AI Research Manager

Company: Goodnotes

Location: Asia,Europe

Posted Nov 27, 2025

Goodnotes is seeking an LLM Research Manager to lead a team of researchers in building advanced AI systems for their productivity and note-taking platform. The role involves leading research direction, designing and scaling RAG systems, shaping a new multimodal medium, mentoring a team, partnering with engineering, and driving execution in a fast-paced environment. The company values innovation, collaboration, and user obsession.

Senior Project Manager - IT

Company: TerrAscend

Location: USA

Posted Nov 27, 2025

TerrAscend is a cannabis company that focuses on growing possibility through cultivating top-tier flower, supporting patients with trusted therapies, and crafting premium products for adult use. The Senior Project Manager IT role involves driving cross-functional strategic technology initiatives, managing a portfolio of complex initiatives, and partnering with business stakeholders to develop software product roadmaps. The company offers comprehensive benefits and emphasizes equal employment opportunities.

Staff Software Engineer - Performance

Company: Airbnb

Location: USA

Posted Nov 27, 2025

The Infrastructure Performance team at Airbnb focuses on optimizing performance across the fleet and backend stack. They work on various infrastructure systems, engage with cross-functional partners, evaluate hardware offerings, and modernize the software stack. The team is responsible for performance observability, load testing, and minimizing latency for customers. They seek experienced engineers with expertise in performance optimization, software tuning, and cloud infrastructure.

Senior Lead - Acquisition Growth Campaigns

Company: Dropbox

Location: USA

Posted Nov 27, 2025

The role of Senior Lead of Acquisition Growth Campaigns at Dropbox involves driving the marketing-led acquisition strategy for both product-led and sales-led motions. The responsibilities include owning the end-to-end campaign acquisition strategy, leading a cross-functional growth experimentation engine, defining the early-journey customer architecture, setting the acquisition performance framework, translating experiment learnings into scalable growth programs, driving cross-functional alignment, and championing the use of AI in acquisition workflows. The requirements include 10+ years of experience in growth demand generation or acquisition marketing within B2B SaaS, demonstrated ability to lead acquisition strategy and drive alignment across cross-functional teams, deep understanding of funnel dynamics and growth experimentation methodology, and strong analytical skills. Preferred qualifications include experience scaling acquisition programs in high-growth SaaS environments, proficiency in experimentation and automation platforms, strong understanding of paid media strategy, exposure to AI-driven personalization, and a strategic marketing-analytics background.

Technology Account Lead - Financial Services

Company: Guidehouse

Location: USA

Posted Nov 27, 2025

Guidehouse is seeking a highly motivated and talented leader to deliver large-scale IT transformation projects for the IRS and Treasury. The role involves designing and presenting client solutions, leading the practice, building networks, identifying key issues, shaping and delivering projects, managing engagement financials, and growing the team. The ideal candidate should have at least 10 years of experience in designing, implementing, and supporting complex business processes and technical components for the IRS and Treasury, as well as experience in leading teams and managing engagements.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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