Customer Success Manager Jobs

1,123,085 open positions · Updated daily

Customer Success Managers are at the frontline of the subscription economy, driving revenue growth by keeping customers engaged and reducing churn. With SaaS and cloud services expanding, companies are hiring 1109 CS managers to support rapid scaling and data‑driven customer strategies.

Roles vary from CSM to CS Ops and CS Enablement. Typical duties include onboarding new users, monitoring health scores in Gainsight, executing renewal plans in Salesforce, and collaborating with product teams to build upsell opportunities.

Salary transparency is crucial for CS professionals because it reveals the true value of the role, aligns compensation with industry benchmarks, and empowers managers to negotiate equity, bonuses, and benefits that reflect their impact on customer success metrics.

Senior AI Engineer

Company: Apollo.io

Location: India

Posted Nov 27, 2025

The text describes a Senior AI Engineer role at Apollo, focusing on building advanced AI systems using Large Language Models (LLMs) and intelligent agents. The role involves working on critical capabilities such as AI Assistant, Autonomous AI Agents, Deep Research Agents, Conversational Assistant, Semantic Search, Search Personalization, and AI Power Automation features. The mission is to leverage Apollo's massive scale data and cutting-edge AI to understand and predict user behaviors, personalize experiences, and optimize the customer journey through intelligent automation.

Principal Data Scientist – Product

Company: Gusto, Inc.

Location: Canada

Posted Nov 27, 2025

Gusto is seeking a highly skilled Principal Data Scientist with 10+ years of experience to drive strategic decision-making through experimentation, statistical inference, and causal analysis. The role involves shaping analytical strategy, executing on analytical roadmaps, driving scaled impact, thought partnership, analytical innovation, and mentorship. The ideal candidate will have strong SQL and Python skills, experience applying statistical methods and causal inference, and a passion for mentoring others.

Staff DevOps Engineer

Company: Hostaway

Location: Europe

Posted Nov 27, 2025

Hostaway is a market-leading SaaS scaleup transforming the vacation rental industry. They are seeking a Staff DevOps Engineer to join their Platform Engineering group and help keep their systems secure, reliable, and enable fast iteration for developers. The role involves collaborating across multiple teams, shaping technical strategy, leading architectural design, and driving initiatives across core engineering topics.

Trading Operations Associate

Company: Kraken

Location: USA

Posted Nov 27, 2025

Kraken is a mission-focused crypto company that aims to accelerate global adoption of crypto for financial freedom and inclusion. They offer various products and services, and are committed to security, education, and client support. The Operations & Trade Support Associate role is critical for smooth daily functioning, trade execution, operational processes, settlements, reconciliations, and regulatory compliance.

Engineering Manager - Machine Learning

Company: Runway

Location: North America,Europe

Posted Nov 27, 2025

This job description outlines an Engineering Manager role focused on ML-based features for creative tools, requiring experience in team leadership and machine learning systems. The position emphasizes diversity, equity, and competitive compensation with a salary range of $360,000-$440,000 in the US.

Sr. Product Designer

Company: MyFitnessPal

Location: USA

Posted Nov 27, 2025

MyFitnessPal is a company that provides tools and resources to help users reach their health goals. The MyFitnessPal Design Team fosters an experience-first culture, collaborating across teams to transform user insights into innovative designs for mobile and web platforms. The Senior Product Designer role involves leading design for new experiences, owning end-to-end design, and making data-informed decisions to improve engagement, retention, and subscriptions.

Senior Software Engineer - Detection & Response Engineering

Company: Grafana Labs

Location: UK

Posted Nov 27, 2025

This is a remote Senior Software Security Engineer position in the UK for the Detection & Response Engineering team. The role involves building advanced security tools, conducting detection research, and automating response processes using Go, TypeScript, Python, and the Grafana observability stack. The ideal candidate should have 4+ years of software engineering experience, knowledge of security concepts, and experience with public clouds, Kubernetes, and container ecosystems.

Senior Software Engineer - Detection & Response Engineering

Company: Grafana Labs

Location: Germany

Posted Nov 27, 2025

This job posting is for a Senior Software Security Engineer position at Grafana Labs, a remote role based in Germany. The role involves designing and maintaining internal detection systems, developing detection as code capabilities, working with product teams, leading response tooling development, and guiding cross-functional teams. The ideal candidate should have significant experience in software engineering, core security concepts, and public clouds. The compensation includes a base range of EUR 94208 to EUR 113050, along with Restricted Stock Units (RSUs).

Senior Software Engineer - Detection & Response Engineering

Company: Grafana Labs

Location: Spain

Posted Nov 27, 2025

This is a remote Senior Software Security Engineer position in Spain. The role involves building advanced security tools and processes, collaborating with teams, and contributing to the security community. The ideal candidate has significant experience in software engineering, security concepts, and cloud systems.

Research Manager - Foundation Models

Company: Runway

Location: North America,Europe

Posted Nov 27, 2025

Runway is seeking a Research Manager to lead their Applied ML Research team in developing cutting-edge machine learning tools for AI-based content creation. The role requires 5+ years of industry experience in computer vision, strong management skills, and the ability to translate product goals into technical strategies. The position offers a competitive salary range of $360,000 to $450,000.

Vice President of DoD

Company: Oddball

Location: USA

Posted Nov 27, 2025

Oddball seeks a Vice President of DoD with expertise in Air Force programs and modernization efforts, emphasizing mission credibility, product delivery, and collaboration. The role involves translating challenges into software solutions while aligning with federal acquisition processes. The company highlights competitive compensation, remote work flexibility, and commitment to diversity.

Senior AI Engineer - Poe

Company: Quora

Location: USA

Posted Nov 27, 2025

Quora is a remote-first company with a mission to grow the world's collective intelligence. They have two platforms: Quora, a global knowledge sharing platform, and Poe, a platform providing access to various AI language models. They are seeking a talented AI Engineer to join the Poe team and work on cutting-edge applied LLM projects.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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