Customer Success Jobs in New York City, NY

Positions 938,946 Updated daily

Looking for Customer Success jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the New York City, NY area.

Office & Facilities Assistant

Company: Rose Associates

Location: New York, NY

Posted Oct 03, 2025

Provide professional coverage at the front desk when needed, including greeting visitors, granting access, answering phones, and coordinating with building…

Porter

Company: Related

Location: New York, NY

Posted Oct 04, 2025

Demonstrates accountability and reliability by taking full ownership of projects and outcomes, prioritizing precision and attention to detail, and approaching…

Senior Lead AI Engineer

Company: Capital One

Location: New York, NY

Posted Oct 04, 2025

We work hand-in-hand with our partners across the company to advance the state of the art in science and AI engineering, and we build and deploy proprietary…

Boiler Repair Welder

Company: The Blue Collar Recruiter of Philadelphia

Location: New York, NY

Posted Oct 03, 2025

The company provides expertise in boiler repair, cleaning, inspections, water treatment, welding, fabrication, and a full range of related services for all…

Maintenance Handyman with Master Plumbing Skills

Company: Renaissance Management

Location: New York, NY

Posted Oct 03, 2025

Looking for a self-starter type that can “own” work-orders and maintenance tasks. Basic hand tool use; such as drills, screw-guns, jigsaws, circular saws, tape…

Automotive welder/ mechanic

Company: Top Quality Mufflers

Location: Brooklyn, NY

Posted Oct 04, 2025

Strong mechanical knowledge with hands-on experience using both hand tools and power tools. Utilize hand tools and power tools effectively for repairs and…

Security Officer - Waldorf Astoria New York

Company: Hilton

Location: New York, NY

Posted Oct 04, 2025

With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria New York provides guests the exceptional environment and the personalized…

Lead AI Engineer (AI Foundations, LLM Core)

Company: Capital One

Location: New York, NY

Posted Oct 04, 2025

Experience developing and applying state-of-the-art techniques for optimizing training and inference software to improve hardware utilization, latency,…

Saw Operator

Company: Laird Plastics

Location: Westbury, NY

Posted Oct 03, 2025

Maintains specifications by observing and taking measurements using tape measures and micrometers; detecting malfunctions; troubleshooting processes; adjusting…

Senior AI Engineer (AI Foundations, LLM Core)

Company: Capital One

Location: New York, NY

Posted Oct 04, 2025

Experience developing and applying state-of-the-art techniques for optimizing training and inference software to improve hardware utilization, latency,…

Frequently Asked Questions

What are typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level Customer Success Representatives earn $55k–$70k annually, including modest performance bonuses. Mid‑level Customer Success Managers command $70k–$100k plus renewal‑based incentives. Senior leaders such as CS Directors or VP of Success often reach $100k–$150k, with significant equity and bonus potential tied to company growth.
Which skills and certifications are most valuable for advancing in Customer Success?
Core skills include data analytics (SQL, Excel), CRM mastery (Salesforce Service Cloud, Zendesk), NPS and CSAT analysis, and stakeholder communication. Certifications such as Gainsight Certified Success Manager, Totango Certified Practitioner, or Customer Success Foundation (CSF) enhance credibility. Proven expertise in automation tools (Zapier, HubSpot) and cloud platforms (AWS, Azure) also boosts career prospects.
Is remote work common for Customer Success positions?
Yes – over 70% of current listings allow full remote or hybrid arrangements. Successful remote CS roles require strong asynchronous communication, proficiency with collaboration tools (Slack, Teams), and experience using cloud‑based CS platforms like Gainsight and Intercom.
What career progression paths exist within Customer Success?
Typical trajectories start with Customer Success Representative, progress to Customer Success Manager, then to Senior CS Manager or CS Ops Analyst. From there, professionals can move into Enterprise CS Lead, Director of Customer Success, and ultimately VP or Chief Customer Officer. Each step adds responsibility for larger account portfolios, strategic initiatives, and cross‑department leadership.
What industry trends are shaping the future of Customer Success?
The shift toward AI‑powered customer support, predictive churn analytics, and data‑driven health scoring is accelerating. SaaS and fintech companies increasingly embed CS teams into product development pipelines. Automation of onboarding workflows, integration of customer feedback into roadmap decisions, and a focus on customer advocacy programs are defining the next wave of CS excellence.

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