Customer Success Jobs in New York City, NY

938,946 open positions · Updated daily

Looking for Customer Success jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the New York City, NY area.

Account Executive

Company: Xplor Technologies

Location: Salt Lake City, UT

Posted Feb 03, 2025

Xplor is a company that provides cloud-based technology solutions to small and medium-sized businesses, enabling them to manage various aspects of their operations. They are currently seeking an experienced Account Executive to join their team, specifically for the development of business management software for the dry cleaning industry. The role involves scaling the client base, managing the entire sales process, and providing product demonstrations to high-level clients. The ideal candidate should have a proven track record in sales, experience with software sales, and proficiency in using CRM systems like Salesforce. Xplor values empathy, honesty, and a tenacious work ethic. The position offers a base salary range of $60000 to $70000 and is fully remote, with eligibility based on working rights and time zone overlap. Xplor is committed to diversity, inclusion, and providing benefits such as gender-neutral parental leave, GiveBackDays, and mental health support.

Strategy Director- Away from Home

Company: PepsiCo

Location: Purchase, NY

Posted Feb 03, 2025

Specialist, Implementation

Company: Mastercard

Location: Mexico City, Mexico

Posted Feb 03, 2025

Head of Sales Development

Company: Insider

Location: New York City, NY

Posted Feb 03, 2025

Insider, a B2B SaaS company specializing in Customer Experience and Marketing, is seeking a sales leader with 7+ years of SaaS experience. The company, recently funded with $500M Series E, offers a single platform for unique experiences, AI-driven predictions, and efficient productivity. Insider has been recognized as a leader in various reports and awards, including The Forrester Wave and G2's 2024 Software Awards. The role involves training, coaching, and leading a sales team, developing strategies, and managing the country's pipeline to meet revenue targets. The company values diversity, inclusivity, and offers competitive benefits, including a generous stock option package and a well-defined career roadmap.

Principal Partner Solutions Architect, Rovo AI

Company: Atlassian

Location: New York, NY / Remote

Posted Feb 03, 2025

Pharmacy Technician

Company: CVS Health

Location: New Century, KS

Posted Feb 03, 2025

Enterprise Account Manager

Company: Wix

Location: New York City, NY

Posted Feb 03, 2025

Wix is seeking a dynamic Enterprise Customer Success Manager with 5+ years of experience in SaaS customer success management, specifically with enterprise customers. The role involves managing a book of enterprise accounts, providing guidance on Wix deployment, partnering with product teams for tailored onboarding, responding to customer inquiries, conducting business reviews, fostering customer health, identifying growth opportunities, and collaborating with marketing for customer references. The role is based in New York City, with a flexible hybrid work model. The approximate base compensation is between $95,000 and $110,000, with additional variable compensation and company RSUs. Wix is a forward-thinking team focused on becoming the go-to solution for large companies looking to maximize their online potential.

Field Technician

Company: DISH

Location: Garden City, NY

Posted Feb 03, 2025

CA Staff Pharmacist FT

Company: CVS Health

Location: Cathedral City, CA

Posted Feb 03, 2025

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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