Customer Success Jobs in New York City, NY

938,946 open positions · Updated daily

Looking for Customer Success jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the New York City, NY area.

Paid Media Manager

Company: Westman Atelier

Location: New York City, NY

Posted Feb 02, 2025

Westman Atelier is a clean luxury makeup brand founded by renowned editorial makeup artist Gucci Westman. The brand offers a curated edit of performance-first makeup, formulated with clean ingredients and no compromise on integrity. Gucci, a mother and champion of holistic living, believes in the synonymity of luxury, efficacy, and clean makeup. The Paid Media Manager role involves strategizing and executing campaigns across channels, leading performance recaps, and contributing to demand generation ideas. The ideal candidate should have a Bachelor's degree in Marketing, 3-4 years of experience in scaling performance marketing channels, and proficiency in DSPs, Ad Management tools, and data analysis tools. Westman Atelier offers a comprehensive compensation package, including health benefits, wellness perks, 401k, and paid parental leave.

Market Operations Manager

Company: Carvana

Location: Kansas City, MO

Posted Feb 02, 2025

Carvana is a car sales company that aims to provide a hassle-free online car buying experience. They offer a no-pressure, no-haggle platform where customers can search through thousands of vehicles, view 360-degree images, and have their purchased vehicle delivered or picked up at one of their coin-operated vending machines. The company values customer satisfaction and has a team-oriented, fast-paced environment. They are looking for a multitasking wizard with relevant experience in team leadership, logistics, and customer experience management. In return, they offer a full-time salary, benefits, and opportunities for career development in a rapidly growing company.

Principal Product Manager

Company: DISCO

Location: New York City, NY

Posted Feb 02, 2025

DISCO is seeking a Principal Product Manager with 10+ years of experience in managing both core product and platform-level initiatives in high-growth environments. The role involves owning the full product lifecycle, engaging with users and stakeholders, creating detailed product requirements, and championing the development of reusable components. The ideal candidate will have experience in product-focused companies, creating exceptional end-user experiences for B2B software, and driving continuous improvement using user insights and analytics. DISCO offers a competitive salary, RSUs, flexible PTO, and the opportunity to revolutionize the legal industry.

Director Software Test Automation

Company: Optimum

Location: New York City, NY

Posted Feb 02, 2025

Optimum, a leading provider of connectivity solutions, is seeking a Director of Software Test Automation to lead the creation of a test automation strategy and software development roadmap. The role involves automating testing processes, eliminating manual tasks, and transforming software development at a Fortune 500 company. The ideal candidate should have a Bachelor's degree in computer science, 7+ years of experience in software development and test automation, and proficiency in programming languages like Python, Java, and C. They should also have experience with Google Cloud or Amazon Web Services, and a thorough understanding of software methodologies and DevOps practices.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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