Customer Success Jobs in New York City, NY

938,946 open positions · Updated daily

Looking for Customer Success jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the New York City, NY area.

Strategy and Operations Analyst (Summer 2025 Graduates)

Company: Traba

Location: New York City, NY

Posted Feb 02, 2025

Traba, a technology company backed by top investors, is seeking an experienced and entrepreneurial individual to lead its two-sided labor marketplace in a specific market. The role involves optimizing daily operations, driving strategic innovation, enhancing client engagement, promoting product adoption, and serving as a consultative expert. The ideal candidate should have a bachelor's degree, a process-driven mentality, high EQ, excellent communication skills, and strong organizational abilities. Bonus points for client-facing experience, SQL proficiency, and familiarity with no-code tools. The compensation range is between $75,000 and $85,000, with benefits including startup equity, competitive salary, health coverage, team-building events, gym membership, flexible PTO, and more.

Head of Product Design - New York City

Company: Aircall

Location: New York City, NY

Posted Feb 02, 2025

Aircall is a company that values its employees and fosters a culture of collaboration and innovation. They are currently seeking a Head of Design to lead their creative strategy and elevate their design culture. The role involves design leadership, user-centric design, collaboration with cross-functional teams, design process innovation, team development, data-driven design, and design advocacy. The ideal candidate should have 10+ years of experience in design, a strong portfolio, deep understanding of design principles, experience in cross-functional teams, strong leadership skills, excellent communication skills, and proficiency in design tools. Aircall offers a competitive salary package, medical benefits, unlimited PTO, and a commitment to diversity, equity, and inclusion.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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