Customer Success Jobs in New York City, NY

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Looking for Customer Success jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the New York City, NY area.

Senior Software Engineer, Mobile (Android, Kotlin, Jet Pack Compose)

Company: Capital One

Location: New York City, NY

Posted Feb 02, 2025

Capital One is seeking a Senior Software Engineer with expertise in Android development using Kotlin and Jet Pack Compose. The role involves developing client code solutions, collaborating with cross-functional teams, and advocating for the mobile platform. The company offers a competitive salary, comprehensive benefits, and a drug-free workplace. The ideal candidate will have at least 3 years of professional software engineering experience, 2 years of Android application development experience, and 2 years of Kotlin experience. Preferred qualifications include 3+ years of Android application development experience, 3+ years of Kotlin experience, 1+ years of open source framework experience, and 1+ years of Agile practices experience.

Analyst, Client Success

Company: Informa

Location: New York City, NY

Posted Feb 02, 2025

Curinos is a financial technology company that empowers institutions to make informed decisions through proprietary data and insights. They are seeking a Client Success Analyst to optimize customer-facing channels and guide clients through data implementation and onboarding. The role involves managing project timelines, partnering with engineering and data teams, and identifying processes to improve efficiency. The ideal candidate has 15 years of experience in Retail Banking, Consulting, Financial Services, or Business Intelligence, with strong analytical and communication skills. Curinos offers competitive benefits, flexible working options, and a collaborative culture.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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