Customer Success Jobs in New York City, NY

938,946 open positions · Updated daily

Looking for Customer Success jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the New York City, NY area.

Software Engineer (Backend)

Company: Traba

Location: New York City, NY

Posted Feb 02, 2025

Traba, a technology company, is seeking an experienced fullstack engineer to join their founding team. The role involves building core products, architecting the tech platform, collaborating with designers, implementing CI/CD workflows, and adding analytics. The ideal candidate should have 3+ years of experience with TypeScript, JavaScript, React Native, React, Node.js, and PostgreSQL. Benefits include startup equity, competitive salary, health benefits, and flexible PTO.

Software Engineer (Frontend)

Company: Traba

Location: New York City, NY

Posted Feb 02, 2025

Traba, a technology company, is seeking an experienced frontend engineer to join their founding team. The role involves leading the development of web and mobile applications, establishing best practices, collaborating with product and design teams, and contributing to various aspects of the company's growth. The ideal candidate should have 3+ years of experience with TypeScript, JavaScript, and React or React Native, a track record of shipping products, pixel-perfect attention to detail, and a passion for helping people find meaningful work. The company offers competitive compensation, benefits, and a dynamic work environment.

Paid Search Analyst

Company: The Wonderful Company

Location: Oklahoma City, OK

Posted Feb 02, 2025

Teleflora, a leading flower delivery service and part of The Wonderful Company, is seeking a Paid Search Analyst. The role involves managing paid search campaigns, optimizing performance, and collaborating with marketing and customer support teams. The ideal candidate should have 2 years of experience in paid search management, strong analytical skills, and a passion for eCommerce. The position offers opportunities for career advancement, learning and development, and a comprehensive benefits package.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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