Customer Success Jobs in New York City, NY

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Looking for Customer Success jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the New York City, NY area.

Enterprise Account Executive

Company: Traba

Location: New York City, NY

Posted Feb 01, 2025

Traba is a technology company aiming to optimize the global supply chain's efficiency by connecting businesses with reliable workers. They utilize advanced technologies like AI, machine learning, and computer vision to deliver an exceptional customer experience. Traba is seeking a highly driven Enterprise Account Executive with 7+ years of enterprise sales experience, preferably in the light industrial staffing industry. The role involves evangelizing Traba's vision, identifying and developing leads, closing enterprise deals, and collaborating with cross-functional teams. The company offers competitive benefits, including startup equity, a competitive salary, and comprehensive health coverage.

Senior Director, Global People Partners

Company: Cision

Location: New York City, NY

Posted Feb 01, 2025

Cision is seeking a Senior Director Global People Partners to join their evolving People team. This role involves strategically partnering with executive and senior leaders, developing global workforce strategies, and driving a performance-driven culture. The ideal candidate will have 10+ years of progressively increasing People Partner HRBP roles, preferably in technical organizations, and a Masters degree. Cision is committed to fostering an inclusive environment and has been named a Top Diversity Employer for 2021.

Computer Operator II

Company: Cencora

Location: Kansas City, MO

Posted Feb 01, 2025

Cencora is seeking a Data Processing Technician for midshift, Sunday to Thursday. The role involves monitoring computer systems, printing and distributing reports, performing preventative maintenance on equipment, and providing remote support for other distribution centers. The ideal candidate should have some training in business administration, accountancy, sales, marketing, or computer sciences, with 1-2 years of related experience. Strong communication, interpersonal, organizational, and computer skills are required. Cencora offers competitive compensation, benefits, and resources to support a highly inclusive culture and wellness. The company is committed to equal employment opportunities and providing reasonable accommodations for individuals with disabilities.

Senior Staff Accountant

Company: Innovative Solutions

Location: Rochester, NY

Posted Feb 01, 2025

Innovative is seeking a Senior Staff Accountant to join their team. The role involves preparing account reconciliations, participating in the monthly financial close, and supporting project accounting and reporting functions. Key responsibilities include supporting month-end and year-end close processes, preparing journal entries, performing complex calculations, and ensuring compliance with company policies. The ideal candidate will have a Bachelor's degree in Accounting, an MBA or CPA, and 45 years of relevant experience. They should possess strong interpersonal, critical thinking, and problem-solving skills, and be proficient in accounting software and data management systems.

Cybersecurity, Privacy and Forensics - Diligence, Integrations and Divestitures (Deals) - Manager

Company: PwC

Location: New York City, NY

Posted Feb 01, 2025

This job posting is for a Manager position in PwC's Cybersecurity Privacy and Forensics team. The role involves leading rapid assessments of companies' cybersecurity and data privacy programs, developing long-term strategies, communicating concepts to senior business leaders, and writing concise impact, findings, and recommendations. The ideal candidate should have a Bachelor's Degree and 5 years of experience, preferably with a degree in Information CyberSecurity, Computer and Information Science, Information Technology Management, Information Systems Engineering, or Computer Applications. PwC offers a competitive salary range of $100,000 - $232,000 plus an annual discretionary bonus. The company is an equal opportunity employer and does not discriminate based on race, creed, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, expression, genetic predisposition or carrier status, veteran status, marital or citizenship status, or any other status protected by law.

Implementation Engineer

Company: Finch

Location: New York City, NY

Posted Feb 01, 2025

Finch is a Series B company aiming to revolutionize the global employment ecosystem by connecting employers under a single API. They value problem-solving, curiosity, and diverse perspectives. The Implementation Engineer role involves evolving technical and business requirements, operationalizing new processes, and ensuring a predictable and repeatable customer experience. The ideal candidate should have excellent communication and technical skills, expertise with APIs, analytical problem-solving abilities, and extensive knowledge of Finch's product.

Strategy & Operations Lead, Applied Pay GTM and Partnerships

Company: Applied Systems

Location: Salt Lake City, UT

Posted Feb 01, 2025

Applied Systems Inc, a global leader in insurance technology, is seeking a highly motivated and results-oriented Strategy & Operations Lead for their Applied Pay team. The role involves optimizing gotomarket operations, negotiating new partnership deals, managing ongoing coordination with existing partners, and supporting Applied Pay's strategy planning processes. Key responsibilities include partnership management, analysis and forecasting, project management, GTM support, and process optimization. The ideal candidate should have 5+ years of experience in management consulting, investment banking, partnership management, business strategy, venture capital, private equity, or corporate advisory, with expertise in the payments and/or insurance industries. They should possess strong data analysis, financial modeling, negotiation, and contract management skills, along with excellent organization and communication abilities. Benefits include health insurance, wellness incentives, retirement savings plans, work-life balance, and opportunities for career growth.

Field Chief Technology

Company: NLX

Location: New York City, NY

Posted Feb 01, 2025

NLX is a remote-first startup based in NYC, developing a conversational AI technology platform. They value excellence, authenticity, transparency, attention to detail, and collaboration. The company is seeking an experienced Field CTO to drive technical vision and strategic value for enterprise clients. Key responsibilities include technical leadership, strategic advisory, implementation excellence, and market leadership. Required qualifications include 15+ years of enterprise technology experience, deep expertise in conversational AI, and strong communication skills. Desired experience includes previous CTO roles, cloud platform implementation, and industry-specific knowledge.

Financial Services - Data, Analytics, & Technology - Senior Manager

Company: PwC

Location: New York City, NY

Posted Feb 01, 2025

PwC is seeking a data and analytics professional with at least 7 years of experience. The role involves leveraging data to drive insights and make informed business decisions, optimizing operations, and achieving strategic goals. The ideal candidate will have expertise in credit and capital modeling, securities and derivatives valuation, and risk management. They should be proficient in statistical and machine learning techniques, and have experience with cloud-based data solutions. The role requires strong communication skills, problem-solving abilities, and the capacity to build and maintain high-performing, diverse, and inclusive teams.

Account Executive, Screening (Oklahoma City, OK)

Company: Guardant Health

Location: Oklahoma City, OK

Posted Feb 01, 2025

Guardant Health, a leading precision oncology company, is seeking a field-based Account Executive for its Screening and Early Detection commercial team. The role involves promoting Guardant's cancer screening tests, particularly the SHIELD test for colorectal cancer, to healthcare providers in primary care settings. The ideal candidate should have 4+ years of direct experience in healthcare sales, excellent communication skills, and the ability to engage in a consultative selling process. The position requires daily travel within the assigned territory and some travel outside for regional or national meetings. The base salary range for this full-time position is $116,000 to $133,000.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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