Customer Success Jobs in New York City, NY

938,946 open positions · Updated daily

Looking for Customer Success jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the New York City, NY area.

IT Operations & Compliance Manager - SaaS

Company: InnoCraft

Location: New Zealand

Posted Feb 01, 2025

InnoCraft, a global SaaS company, is seeking an enthusiastic IT Manager or Senior Lead to join their growing team. The role involves overseeing internal IT infrastructure, driving technology improvements, and ensuring compliance. The successful candidate will work with an IT partner, a security partner, and a Privacy officer. InnoCraft offers analytics products and SaaS, with a mission to liberate analytics. They are committed to an innovative work culture, a global team, and a flexible work environment. The role requires a Bachelor's degree in computer science or related field, relevant certifications, and 3+ years of experience in Senior and Handson IT roles. Key skills include cybersecurity, policy creation, and documentation. Strong communication, strategic thinking, and leadership are essential. Benefits include remote work, flexible hours, health insurance, and training opportunities.

Senior Software Engineer in Test

Company: PointClickCare

Location: Salt Lake City, UT

Posted Feb 01, 2025

PointClickCare is a leading North American healthcare technology platform, recognized for its cloud-based software and commitment to delivering frictionless care. The company offers a vibrant culture and numerous opportunities for career growth, with a focus on meaningful work and lasting impact. They are currently seeking a Software Engineer in Test with 7+ years of experience in software QA, strong object-oriented coding skills, and knowledge of relational databases. The ideal candidate will be a team player, self-starter, and leader who promotes innovative discussions. PointClickCare provides comprehensive benefits, including retirement plan matching, flexible paid time off, and continuous development support.

Lifecycle Marketing Manager

Company: Gynger

Location: New York City, NY

Posted Feb 01, 2025

Gynger, an embedded financing platform for technology buyers and sellers, has recently secured $20M Series A funding led by PayPal Ventures and a $100M debt facility from CIM. Founded by Mark Ghermezian, Gynger aims to revolutionize the $47 trillion technology industry by simplifying the purchasing process and offering flexible payment options. The company is seeking an experienced Lifecycle Marketing Manager to design and execute data-driven strategies for customer engagement, retention, and upselling. The role involves building and managing lifecycle marketing workflows, planning multichannel campaigns, analyzing customer data, and driving loan usage rates and customer lifetime value.

Client Solutions

Company: Equativ

Location: New York City, NY

Posted Feb 01, 2025

Equativ, a leading advertising technology company, is seeking a Client Solutions Manager. The role involves supporting key account client relationships, overseeing campaign strategy, and collaborating with internal teams to find creative solutions for future partners. The ideal candidate should have a strong understanding of programmatic adtech, analytical skills, and familiarity with optimization and attribution. Equativ, formed by the union of Smart Adserver, DynAdmic, LiquidM, and Nowtilus, is recognized for its flexible working environment and commitment to building a transparent ecosystem based on quality.

Business Development Director - Publisher Development

Company: OpenX Technologies

Location: New York City, NY

Posted Feb 01, 2025

OpenX is a company focused on maximizing the economic potential of digital media companies through innovative ad marketplaces and technologies. They are seeking a Business Development Director with extensive programmatic sales experience to represent OpenX to leading publishers and other supply partners. The role involves finding strategic partnership opportunities, expanding supply, and driving increased value for publishers and OpenX. The ideal candidate should have a proven track record in programmatic sales, existing relationships with premium publishers, and a deep understanding of the programmatic ecosystem and retail media networks.

Manager, Artist Relations

Company: Red Bull

Location: New York City, NY

Posted Feb 01, 2025

The job posting is for an Artist Ambassador Relations Manager at Red Bull North America Inc. The role involves developing artist marketing strategies, managing brand-artist partnerships, and creating authentic product integration. The ideal candidate should have 3+ years of experience in artist relations, a diverse network of creatives, and knowledge of cultural trends. The position offers a competitive salary range, comprehensive benefits, and opportunities for growth in the dynamic field of culture marketing.

Software Engineer

Company: Madison Square Garden Entertainment Corp.

Location: New York City, NY

Posted Feb 01, 2025

Madison Square Garden Entertainment Corp (MSG Entertainment) is a leading company in live entertainment, offering a diverse range of experiences at renowned venues such as Madison Square Garden, Radio City Music Hall, and Beacon Theatre. The company is currently seeking a Software Engineer to join their Digital Technology Engineering team. The ideal candidate will have expert knowledge in JavaScript, TypeScript, ReactJS, Redux, NodeJS, Express, AWS, and Agile Scrum methodologies. The role involves building UIs, services, managing source code, participating in Scrum ceremonies, and collaborating with other developers. MSG Entertainment values diversity and offers resources for employee growth and development.

Senior Manager, Sales Development

Company: LVMH

Location: New York City, NY

Posted Feb 01, 2025

LVMH Fragrance Brands, a division of the LVMH Group, is seeking a sales planning professional with at least 5 years of experience. The role involves overseeing sales data, analyzing performances, and recommending strategies to meet targets. Key responsibilities include reporting and analysis, sales forecasting, and working closely with internal teams. The ideal candidate should have strong communication skills, be detail-oriented, and have advanced proficiency in Microsoft Office, particularly Excel. The position requires flexibility and the ability to work in a dynamic environment. The job is based in the New York Corporate office, with potential travel as needed.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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