Customer Success Jobs in New York City, NY

938,946 open positions · Updated daily

Looking for Customer Success jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the New York City, NY area.

Coordinator, Social Media

Company: Equinox+

Location: New York City, NY

Posted Feb 01, 2025

Equinox, a luxury lifestyle company, is seeking a Social Media Coordinator to manage and grow their social media presence across platforms. The ideal candidate will have a Bachelor's degree in Marketing or related field, 2-4 years of social media management experience, and a strong understanding of luxury wellness and fitness markets. Key responsibilities include content creation, community engagement, campaign implementation, and performance tracking. The role offers competitive compensation, benefits, and a complimentary club membership.

Director of Financial Planning & Analysis (FP&A)

Company: Fluent, Inc.

Location: New York City, NY

Posted Feb 01, 2025

Fluent, a commerce media solutions provider, is seeking a strategic Finance Director to join their lean FP&A team. The role involves maintaining financial and business KPI reporting, analyzing trends, and presenting insights to senior management. The ideal candidate should have 8+ years of financial analysis experience, advanced Excel skills, and a strong interest in digital marketing, tech, and media. Fluent offers competitive compensation, career growth opportunities, and a collaborative office environment. The salary range is $160,000 to $185,000 base.

SiaXperience Account Supervisor

Company: Sia Partners

Location: New York City, NY

Posted Jan 31, 2025

SiaXperience is a global creative and design consulting firm with over 300 employees across 10 design centers. They offer a unique blend of AI and design capabilities, optimizing client projects worldwide. The company values excellence, entrepreneurship, innovation, teamwork, care, support, and employee wellbeing. They provide an entrepreneurial spirit, career advocacy, continuous learning, and diversity equity and inclusion programs. The Account Supervisor/Senior Account Manager role involves managing accounts, coordinating cross-functional teams, and ensuring client expectations are met. The ideal candidate should have at least 5 years of digital agency experience, strong account and project management skills, and a deep understanding of the digital ecosystem.

Director Facilities

Company: Altice USA

Location: New York City, NY

Posted Feb 01, 2025

Altice USA is seeking a Regional Facilities Director to oversee all regional facility operations, including day-to-day management, budget accountability, and strategic planning. The role involves ensuring efficient and effective operations, developing annual business plans, and collaborating with the leadership team. The candidate must have a Bachelor's degree in Electrical or Mechanical Engineering, 10-15 years of corporate facilities management experience, and strong project management skills. Altice USA is an Equal Opportunity Employer committed to diversity and inclusion.

Senior Software QA Engineer

Company: Cricut

Location: Salt Lake City, UT

Posted Jan 31, 2025

Cricut is a company that believes in the power of handmade creativity, offering smart cutting machines and a wide range of materials. They are currently hiring for several QA roles, including Software QA Engineer, Senior QA Software Engineer, and Lead QA Software Engineer. The Software QA Engineer role requires 4+ years of software QA experience, while the Senior QA Software Engineer role requires 8+ years and the Lead QA Software Engineer role requires 12+ years. The successful candidate will be responsible for testing and qualifying web, mobile, API, and hardware for product releases, developing and executing an organized test plan, and providing valuable end-user feedback to improve the customer experience.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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