Customer Success Jobs in New York City, NY

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Looking for Customer Success jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the New York City, NY area.

Data & AI Lead (Remote)

Company: Elantis Solutions Inc.

Location: New York City, NY

Posted Jan 26, 2025

Elantis is seeking a passionate and driven Data & AI Lead to join their team. The ideal candidate should have a strong cultural fit, alignment with Elantis' values, and expertise in data governance, Azure services, and data modeling. The role involves ensuring practice growth, overseeing technical delivery, presales efforts, providing technical guidance, and adding new offerings to Elantis' Service Catalog. The candidate should have a minimum of five years of project delivery experience, experience managing teams, and excellent communication skills. Preferred certifications include Azure Solutions Architect Expert, Azure Administrator Associate, and others. Elantis offers the opportunity to make a real impact in work with clients and the internal team.

Digital Ad Sales / Customer Success

Company: Sutherland

Location: New York City, NY

Posted Jan 26, 2025

The job description outlines a position focused on managing small business customers, optimizing their digital ad performance, and offering tailored solutions. The company provides competitive compensation, benefits, and opportunities for career growth. Qualifications include 3+ years of work experience, digital marketing expertise, and strong client relationship skills. The company specializes in AI, automation, cloud engineering, and advanced analytics, driving digital transformation for global brands.

Director of Product

Company: Teachable

Location: New York City, NY

Posted Jan 26, 2025

Teachable, a global platform for creators and educators, is seeking an experienced Director of Product to lead its Learning strategy. The role involves overseeing product strategic leadership, driving packaging and pricing strategy, and collaborating with engineering and product leadership. The ideal candidate will have at least 6 years of relevant work experience, domain expertise in SaaS products, and a proven track record in building and leading high-performing product teams. The role is based in NYC and involves a hybrid work model, with regular in-person events to foster team bonding and strategic alignment.

Senior Product Marketing Manager

Company: Pave

Location: New York City, NY

Posted Jan 26, 2025

Pave is a growing company in San Francisco and New York City, aiming to revolutionize the compensation market by providing real-time market data and compensation management software. They are hiring a Product Marketing Manager to develop positioning content, collaborate with various teams, and enhance product-focused pages on their website. The role requires compensation knowledge, practical product marketing skills, strong writing abilities, a collaborative mindset, and experience with relevant marketing tools. Pave offers a competitive salary range, comprehensive benefits, and a commitment to pay equity.

Frequently Asked Questions

What are typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level Customer Success Representatives earn $55k–$70k annually, including modest performance bonuses. Mid‑level Customer Success Managers command $70k–$100k plus renewal‑based incentives. Senior leaders such as CS Directors or VP of Success often reach $100k–$150k, with significant equity and bonus potential tied to company growth.
Which skills and certifications are most valuable for advancing in Customer Success?
Core skills include data analytics (SQL, Excel), CRM mastery (Salesforce Service Cloud, Zendesk), NPS and CSAT analysis, and stakeholder communication. Certifications such as Gainsight Certified Success Manager, Totango Certified Practitioner, or Customer Success Foundation (CSF) enhance credibility. Proven expertise in automation tools (Zapier, HubSpot) and cloud platforms (AWS, Azure) also boosts career prospects.
Is remote work common for Customer Success positions?
Yes – over 70% of current listings allow full remote or hybrid arrangements. Successful remote CS roles require strong asynchronous communication, proficiency with collaboration tools (Slack, Teams), and experience using cloud‑based CS platforms like Gainsight and Intercom.
What career progression paths exist within Customer Success?
Typical trajectories start with Customer Success Representative, progress to Customer Success Manager, then to Senior CS Manager or CS Ops Analyst. From there, professionals can move into Enterprise CS Lead, Director of Customer Success, and ultimately VP or Chief Customer Officer. Each step adds responsibility for larger account portfolios, strategic initiatives, and cross‑department leadership.
What industry trends are shaping the future of Customer Success?
The shift toward AI‑powered customer support, predictive churn analytics, and data‑driven health scoring is accelerating. SaaS and fintech companies increasingly embed CS teams into product development pipelines. Automation of onboarding workflows, integration of customer feedback into roadmap decisions, and a focus on customer advocacy programs are defining the next wave of CS excellence.

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