Customer Success Jobs in Remote

Positions 277,662 Updated daily

Looking for Customer Success jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the Remote area.

Paid Campaign Manager

Company: Cloudbeds

Location: Remote

Posted Nov 25, 2025

Cloudbeds is seeking an experienced Paid Campaign Manager to join their Marketing Operations team. The role involves managing global paid media campaigns, building ABM-style campaigns, optimizing budget pacing, collaborating with external partners, and experimenting with nontraditional demand generation tactics. The ideal candidate should have 5+ years of B2B SaaS paid media experience, strong budget management skills, familiarity with various ad platforms, and proficiency in Salesforce, Google Tag Manager, and data analysis tools.

Senior Customer Success Manager

Company: Tines

Location: Remote

Posted Nov 25, 2025

This job description outlines a Senior Customer Success Manager role focused on driving strategic growth for an automation platform. The position requires experience in technical account management and collaboration with internal teams to enhance customer outcomes. It emphasizes automation, stakeholder alignment, and product feedback while offering competitive compensation.

Manager - Workforce Management Systems & Support

Company: Netflix

Location: Remote

Posted Nov 25, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The Manager Workforce Management Systems & Support role is responsible for designing, implementing, and supporting the global WFM technology strategy and roadmap. The role involves collaborating with various teams to optimize forecasting, staffing, resource planning, and operational excellence across global contact centers.

Lead Engineer (CRM)

Company: Green Dot Corporation

Location: Remote

Posted Nov 25, 2025

Green Dot Corporation is seeking a Lead Software Engineer to join the CES team and build scalable, secure, and resilient systems that enhance customer experience. The role involves leading the full software development lifecycle, designing and architecting CRM solutions, writing high-quality code, configuring and integrating CRM systems, leading innovation pilots, ensuring solutions meet business needs, tracking project progress, mentoring junior developers, developing testing strategies, maintaining technical documentation, and collaborating with cross-functional teams.

Backend Engineer - Core Technology

Company: Stripe

Location: Remote

Posted Nov 25, 2025

Stripe seeks a software engineer to contribute to critical infrastructure systems, focusing on reliability, scalability, and productivity. The role involves working on distributed systems, developer tools, data platforms, and financial systems while aligning with Stripe's mission to grow the internet's GDP. The position offers autonomy, collaboration, and impact across multiple high-scale teams.

Senior Director - Commerce Product Platform

Company: Twilio

Location: Remote

Posted Nov 25, 2025

Twilio is seeking a Senior Director of Product Management to lead the strategy and roadmap for their Commerce Platform. The role involves setting long-term strategy, building a world-class PM team, and partnering with cross-functional leaders to deliver innovative solutions that fuel Twilio's growth. The ideal candidate should have deep understanding of commerce systems, experience in product and platform ownership, roadmap management, cross-functional partnership, team leadership, and data-driven decision making.

Staff Software Engineer - Backend

Company: Sprout Social

Location: Remote

Posted Nov 25, 2025

Sprout Social is hiring a Staff Software Engineer to join their Engineering team. The role involves working on a tech-giant scale with smaller supportive teams, processing billions of requests and social messages daily. The ideal candidate will have 7+ years of experience in software development, 5+ years in object-oriented programming, and 3+ years leading engineering projects. The company offers a comprehensive benefits program, flexible work arrangements, and opportunities for growth and development.

VP - Product Management (Platform & Signature Experience)

Company: EDB

Location: Remote

Posted Nov 25, 2025

The candidate is seeking a VP of Product Management role overseeing the end-to-end user journey and execution layer of the EDB Postgres AI platform. The role involves leading teams responsible for platform services, hybrid management, telemetry, migrations, and partner marketplace integration. The ideal candidate should have 10+ years of product leadership experience, deep technical fluency in modern database technology and cloud-native architecture, and proven ability to define a world-class user experience for enterprise-grade software.

Assigned Support Engineer

Company: GitLab

Location: Remote

Posted Nov 25, 2025

The role involves providing technical support to GitLab's largest customers, collaborating with various teams to build new features and fix bugs, and troubleshooting complex issues. The Support team is distributed globally and values transparency, collaboration, and the ability to structure work to suit personal life.

Associate Technical Support Engineer

Company: Recharge

Location: Remote

Posted Nov 25, 2025

This job description outlines a Technical Support role with responsibilities including customer support via multiple channels, shift work for 24/7 coverage, and requirements for technical expertise and communication skills. It details compensation ranges and expectations for the position.

Enterprise Account Executive

Company: Elicit

Location: Remote

Posted Nov 25, 2025

Elicit is an AI research assistant that helps researchers make better decisions. The company is hiring an Enterprise Account Executive to expand into complex enterprise environments like life sciences, biotech, and pharma. The role involves owning enterprise deals, managing the sales cycle, tailoring technical value, expanding accounts, shaping the sales motion, contributing to team growth, and being the voice of the customer.

Director - Product Counsel

Company: Figma

Location: Remote

Posted Nov 25, 2025

Figma seeks a Director to lead their product counseling team, offering growth opportunities and a competitive salary. The role involves strategic legal guidance and collaboration across teams, with benefits including equity, health insurance, and remote work flexibility.

Frequently Asked Questions

What are typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level Customer Success Representatives earn $55k–$70k annually, including modest performance bonuses. Mid‑level Customer Success Managers command $70k–$100k plus renewal‑based incentives. Senior leaders such as CS Directors or VP of Success often reach $100k–$150k, with significant equity and bonus potential tied to company growth.
Which skills and certifications are most valuable for advancing in Customer Success?
Core skills include data analytics (SQL, Excel), CRM mastery (Salesforce Service Cloud, Zendesk), NPS and CSAT analysis, and stakeholder communication. Certifications such as Gainsight Certified Success Manager, Totango Certified Practitioner, or Customer Success Foundation (CSF) enhance credibility. Proven expertise in automation tools (Zapier, HubSpot) and cloud platforms (AWS, Azure) also boosts career prospects.
Is remote work common for Customer Success positions?
Yes – over 70% of current listings allow full remote or hybrid arrangements. Successful remote CS roles require strong asynchronous communication, proficiency with collaboration tools (Slack, Teams), and experience using cloud‑based CS platforms like Gainsight and Intercom.
What career progression paths exist within Customer Success?
Typical trajectories start with Customer Success Representative, progress to Customer Success Manager, then to Senior CS Manager or CS Ops Analyst. From there, professionals can move into Enterprise CS Lead, Director of Customer Success, and ultimately VP or Chief Customer Officer. Each step adds responsibility for larger account portfolios, strategic initiatives, and cross‑department leadership.
What industry trends are shaping the future of Customer Success?
The shift toward AI‑powered customer support, predictive churn analytics, and data‑driven health scoring is accelerating. SaaS and fintech companies increasingly embed CS teams into product development pipelines. Automation of onboarding workflows, integration of customer feedback into roadmap decisions, and a focus on customer advocacy programs are defining the next wave of CS excellence.

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