Customer Success Jobs in USA

244,099 open positions · Updated daily

Looking for Customer Success jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the USA area.

Director of Sales

Company: Alma

Location: USA

Posted Feb 03, 2025

The Director of Sales at Alma will lead the sales team, focusing on strategy, domain expertise, and leadership. Key responsibilities include partnering with the SVP of Sales on forecasting, budgeting, and KPIs, setting multi-year AE strategies, and overseeing reporting on sales results. The ideal candidate has 7+ years of senior-level management and sales experience in tech, with a proven track record of scaling pipeline and revenue growth. They should be passionate about developing others and have experience with change management. Alma offers competitive benefits, including health insurance, 401K, therapy stipends, and flexible PTO.

Controller

Company: Ottimate

Location: USA

Posted Feb 03, 2025

Ottimate, formerly Plate IQ, is a fast-growing business that automates accounts payable, simplifying invoice management and payments. The company values growth, customer focus, innovation, accountability, and communication. They are seeking a highly skilled Controller to oversee accounting operations, ensure compliance, and provide accurate financial reporting. The role involves managing day-to-day financial operations, preparing financial statements, ensuring compliance, mitigating risks, coordinating audits, optimizing processes, managing cash flow, developing financial policies, and vendor management. The ideal candidate should have a Bachelor's degree in Accounting or Finance, CPA or CMA certification, strong analytical skills, prior experience as a Controller, knowledge of US GAAP, attention to detail, excellent communication skills, audit expertise, and ERP implementation experience. Ottimate offers a competitive salary, work from home flexibility, benefits, and the opportunity to work in a dynamic, inclusive environment.

Product Operations Manager

Company: 1Password

Location: USA

Posted Feb 03, 2025

1Password is seeking an efficiency-driven Product Operations Manager to join their growing team. The ideal candidate will have 35 years of work experience, preferably in a product environment, and a strong understanding of user needs. They should be able to build high-trust partnerships, tackle ambiguous problems, and have a genuine excitement for understanding problems completely. The role involves working with a cross-functional team, managing stakeholders, and contributing to product strategy. The company offers a dynamic, collaborative environment, competitive salary, and comprehensive benefits. 1Password is committed to fostering an inclusive, diverse, and equitable workplace.

Support Technician - Intruder

Company: Johnson Controls

Location: USA

Posted Feb 03, 2025

Johnson Controls, a global leader in smart, healthy, and sustainable buildings, is seeking a skilled Support Technician for their Remote Operating Centre (ROC). The ROC operates 24/7 and provides technical support to field engineers and customers. The role involves diagnosing and troubleshooting security alarm faults, using monitoring and programming software, and offering high-level customer service. The company offers a competitive salary, ongoing training, comprehensive benefits, and career development opportunities. Required skills include problem-solving, excellent communication, and the ability to relay technical information to non-technical audiences. Preferred experience includes technical problem-solving, over-the-phone customer service, and a background in customer services.

Senior Product Manager - Shopping Ads

Company: Reddit

Location: USA

Posted Feb 03, 2025

Reddit is seeking a Product Manager to lead the development of its Shopping ads product. The role involves defining the long-term vision and strategy for Shopping ads, gathering insights from advertisers and users, and driving execution. The ideal candidate will have at least 4 years of product management experience in AdTech, experience with Machine Learning based AdTech products, and strong communication and interpersonal skills. The role offers comprehensive benefits including remote work options, healthcare benefits, 401k matching, workspace benefits, professional development funds, family planning support, flexible vacation, paid parental leave, and paid volunteer time off.

Senior AWS Alliance Manager

Company: 1Password

Location: USA

Posted Feb 03, 2025

1Password is seeking a Senior AWS Sales Alliance Manager to drive growth and success in the partnership with Amazon Web Services. The ideal candidate should have extensive experience with AWS, strong sales and relationship management skills, excellent communication abilities, and analytical and organizational skills. The role involves developing a cosell strategy, driving revenue growth, managing partnership incentives, building relationships with AWS stakeholders, tracking performance, resolving conflicts, and delivering training programs. The position offers a competitive salary, comprehensive benefits, and opportunities for growth and flexibility. 1Password is committed to fostering an inclusive and diverse workplace.

Art Director

Company: Somnio

Location: USA

Posted Feb 03, 2025

Somnio, a leading creative agency, is seeking an Art Director to join their team. The role involves collaborating with the creative team, creating visual assets, participating in brainstorming sessions, presenting design concepts, managing time effectively, maintaining high-quality standards, and pursuing professional development. The ideal candidate should have a Bachelor's degree in graphic design, advanced proficiency in design software, a strong portfolio, excellent attention to detail, strong communication skills, and the ability to work independently. The position offers a full-time contract with remote work, a stable retainer, and the opportunity to make a significant impact with designs.

Inside Sales Manager

Company: Safe Haven Security

Location: USA

Posted Feb 03, 2025

Safe Haven Security is hiring an Inside Sales Manager for a remote role. The manager will oversee a remote team, manage vendor partnerships, and sell ADT's home security and automation products. Qualifications include 3+ years of inside sales experience, ability to use technical devices, and leadership skills. Compensation includes a base salary, uncapped commissions, bonuses, and benefits. Safe Haven is an equal opportunity employer committed to excellence, innovation, and employee growth.

Designer/Researcher (Salesforce)

Company: Nava

Location: USA

Posted Feb 03, 2025

Nava is a consultancy and public benefit corporation that has been working since 2013 to make government services simple, effective, and accessible to all. They focus on populations that are the least protected, and their mission is to restore trust between people and public institutions. Nava is looking for a DesignerResearcher to collaborate on building case management workflows using Salesforce for government services that affect millions of Americans. The role involves applying a service design mindset, conducting user research, collaborating with cross-disciplinary teams, and maintaining open lines of communication with clients and government stakeholders. Required skills include at least two years of experience as a designer or researcher, Salesforce experience, research expertise, cross-disciplinary collaboration, systems thinking, adaptability, excellent communication skills, resourcefulness, and empathy. Nava offers competitive benefits, generous time off, annual discretionary bonuses, parental leave, employee wellness programs, virtual doctor visits, fertility support, sabbatical leave, 401k contributions, flexible work arrangements, home office setup, utilities reimbursement, learning and development, tuition and professional development budget, equity stock options, employee referral program, commuter benefits, insurance coverage, and an inclusive culture. The role requires US citizenship or a green card and may be subject to a government security investigation.

Revenue Operations Associate

Company: Mercury

Location: USA

Posted Feb 03, 2025

Mercury is seeking a seasoned Revenue Operations professional to build and shape an operational function that connects multiple cross-functional workflows into their Revenue teams. The role involves defining and analyzing key sales metrics, designing and implementing foundations for various initiatives, managing Salesforce reports and dashboards, and ensuring the CRM platform and other revenue tech stacks are efficient, scalable, and aligned with business objectives. The ideal candidate should have 6+ years of experience in a B2B SaaS company, FinTech experience a plus, and a deep understanding of Salesforce, Salesloft, LeanData, and Gong. Strong organizational skills and the ability to work cross-functionally with key stakeholders are required. The total rewards package at Mercury includes a competitive base salary, equity, stock options, and benefits.

Director - Product Management

Company: Measured

Location: USA

Posted Feb 03, 2025

Measured is seeking a seasoned product manager to lead strategy and execution for enterprise customers. The ideal candidate will have extensive experience in B2B SaaS product development, preferably in AdTech or MarTech, and a proven track record of building platforms powered by data science models. They will design and implement a product strategy, manage multiple projects, and collaborate with various teams to ensure high-impact value and customer satisfaction. The role involves leading a team of product managers, conducting market research, and driving client engagement and retention.

Full Stack Engineer II - Creator Engagement

Company: Teachable

Location: USA

Posted Feb 03, 2025

Teachable is seeking a Full Stack Engineer to join the Creator Engagement pod. The role involves writing secure, efficient code, developing scalable solutions, and collaborating with a team of engineers, designers, and managers. The ideal candidate should have 2+ years of hands-on experience in building production web applications, proficiency in JavaScript, React, and CSS, and a passion for solving complex technical problems. The role is open to remote candidates in the US, with a base salary range of $115,000 to $130,000.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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