Customer Success Jobs in USA

244,099 open positions · Updated daily

Looking for Customer Success jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the USA area.

Senior ML Infra Engineer - Machine Learning Infrastructure & Data

Company: Upwork

Location: USA

Posted Dec 21, 2024

Upwork is a global work marketplace that serves businesses and individuals. They have a powerful platform that enables companies and talent to work together. Last year, more than $38 billion of work was done through Upwork. The Machine Learning Infrastructure and Data team is responsible for architecting and building foundational systems for machine learning. The Senior ML Infra Engineer will play a pivotal role in designing, developing, and maintaining infrastructure components. The annual base salary for this position ranges from $144,000 to $230,000.

Senior Product Manager, Trust & Safety

Company: Affirm

Location: USA

Posted Dec 21, 2024

Affirm is reinventing credit to make it more honest and friendly, offering flexible buy now pay later options without hidden fees or compounding interest. The company aims to deliver safe and transparent financing globally, expanding product lines and becoming a global company. The Trust and Safety product team is responsible for identity authentication and fraud experience, with a focus on building a seamless and secure user experience. The team is experiencing rapid expansion and is seeking a senior product manager to shape the product vision and execute a strategic roadmap.

Editorial Lead

Company: Directive

Location: USA

Posted Dec 20, 2024

The text is about the role of an Editorial Lead at Directive Consulting, a performance marketing agency for SaaS and Tech companies. The role involves managing a team of freelance writers, editing and publishing content, collaborating with stakeholders, and contributing to content with great perspectives and sharp angles. The company offers a living wage, medical dental vision plans, and other benefits. The role is remote-first with the option to work from the company's offices in Irvine, California, and other global locations.

Senior IT Helpdesk

Company: Abby Care

Location: USA

Posted Dec 21, 2024

Abby Care is a home health provider that leverages technology and a unique care model to transform the industry. They are seeking a Senior IT Helpdesk Technician to provide technical support, mentor junior technicians, and ensure smooth operation of all hardware, software, and network systems. The role requires strong knowledge of operating systems, networking protocols, and remote desktop tools. The company offers competitive compensation, company equity, and benefits.

Sr. Business Operations Manager

Company: Rula?locationid=d8ccc202 4d14 4fba A9a5 667fe66dec77

Location: USA

Posted Dec 20, 2024

The text expresses a strong commitment to mental health care, with a focus on providing quality, evidence-based, and compassionate care. The role of a Sr Business Operations Manager is to guide impactful strategic projects, including developing a quality system for therapists, improving first visit completion and patient retention rates, and launching an in-person therapy offering. The company values diversity, equity, and inclusion, and offers attractive pay, benefits, and time-off policies.

Senior DevOps Engineer

Company: SandboxAQ

Location: USA

Posted Dec 20, 2024

SandboxAQ is a high-growth company delivering AI solutions that address some of the world's greatest challenges. They are a global team of tech-focused experts in AI, chemistry, cybersecurity, physics, mathematics, medicine, engineering, and other specialties. The company emerged from Alphabet Inc in 2022 and is looking for a Senior DevOps Engineer to provide deep hands-on technical support to development teams.

Customer Excellence Manager

Company: Abby Care

Location: USA

Posted Dec 21, 2024

Abby Care is a home health provider transforming care through technology and a unique care model. They aim to deliver the best-in-class care, reduce clinical burnout, and improve health outcomes. They are seeking a Customer Excellence Manager to oversee daily operations, optimize processes, and drive continuous improvement.

Pricing Product Manager

Company: Vercel

Location: USA

Posted Dec 21, 2024

Vercel is seeking a Pricing Product Manager to develop elegant pricing structures for their Frontend Cloud platform. The role involves pricing new SKUs, working with product managers and engineers to design pricing models, and building customer-facing tools. The ideal candidate has technical depth, pricing expertise, and a passion for Vercel and the frontend ecosystem.

Senior Copywriter

Company: EVERSANA

Location: USA

Posted Dec 20, 2024

EVERSANA INTOUCH is a leading full-service global healthcare agency serving the life sciences and pharmaceutical industries. They provide next-generation creative and media services, enterprise solutions, and data analytics services for clients. The company combines world-class creative and digital teams with deep market access, payer, and healthcare communications expertise to provide innovative solutions to life science companies that want to connect with consumers, healthcare professionals, and payers. They are dedicated to improving patient lives around the world and embrace diversity in backgrounds and experiences.

Talent Partner

Company: Run Alloy

Location: USA

Posted Dec 21, 2024

Alloy is seeking a Talent Partner on a contract basis to support their growth and building of GTM and engineering teams. The role involves hiring new team members, including sales reps, marketers, engineers, and more. The Talent Partner will have 5+ years of full-cycle GTM and tech recruitment experience, ideally in B2B SaaS with technical products. They will need to have business acumen, agility, organization, a scrappy builder mentality, negotiation skills, and be a team player.

Director - Vendor Management, Costing and Worldwide Sourcing

Company: Coursera

Location: USA

Posted Dec 21, 2024

The job overview is for a Director of Vendor Management Costing and Worldwide Sourcing at Coursera. The role involves leading the global vendor strategy, optimizing vendor partnerships, managing cost structures, and ensuring high-quality content production. The ideal candidate should have a proven track record in global sourcing and vendor management, with the ability to drive efficiencies, ensure quality standards, and foster strategic partnerships.

Founding GTM team

Company: Elicit

Location: USA

Posted Dec 21, 2024

Elicit is an AI research assistant aiming to radically increase good reasoning and help expert researchers push the frontier in fields like biomedicine, health economics, and computer science. They are looking for a fountainhead member to build their go-to-market function, understand workflows and pain points, manage deals, and collaborate with product and engineering. The role offers excellent learning opportunities and requires first-principles thinking, customer obsession, excellent execution, and humility.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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