Customer Success Jobs in USA

244,099 open positions · Updated daily

Looking for Customer Success jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the USA area.

Senior Platform Engineer - Platform Infrastructure

Company: Alma

Location: USA

Posted Dec 21, 2024

The job posting is for a Senior Platform Engineer position at a remote-first company. The role involves designing, implementing, and maintaining cloud architecture solutions, collaborating with cross-functional teams, and contributing to cost management strategies. The company offers benefits such as health insurance, 401K, monthly stipends, and flexible PTO. The salary band is $200,000 - $220,000.

Account Executive

Company: DirectDefense

Location: USA

Posted Dec 21, 2024

DirectDefense is a leading cybersecurity firm offering cutting-edge solutions for network security, managed detection and response, and risk management services. As an Account Executive, you will drive new business sales, manage the sales process, and meet or exceed quarterly quotas while developing long-term business relationships and managing your territory.

Events Director

Company: LearnLux

Location: USA

Posted Dec 21, 2024

LearnLux is seeking a skilled Events Director to lead their Event Marketing efforts, focusing on B2B2C growth. The role is 100% remote within the US. The Events Director will manage digital and in-person events, coordinate with producers, manage suppliers, and communicate with stakeholders. They will also cocreate the annual event roadmap, plan logistics, and execute promotional item strategies. The ideal candidate has 5+ years of event marketing experience and a passion to grow a team.

Advanced TV Director

Company: OpenX

Location: USA

Posted Dec 21, 2024

OpenX is seeking a Director of Advanced TV to drive strategic value for clients, increase revenue, and grow market share in the CTV space. The ideal candidate will have experience in digital adtech, a strong understanding of digital and TV advertising, and a proven track record of hitting and exceeding revenue targets. They should be able to influence without authority, work well in complex, highly matrixed cross-functional environments, and have excellent communication and listening skills.

Senior Design Manager - Growth Onboarding

Company: HubSpot

Location: USA

Posted Dec 21, 2024

The job posting is for a Design Leader role in HubSpot's Growth Product Line. The role requires candidates to be on the east coast of the US Eastern Time Zone and have strong opinions. The successful candidate will work with product and engineering leaders to create a shared strategy and roadmap for productled customer onboarding. The role involves driving results for customer onboarding in the Free Starter and Pro tiers, building a diverse and inclusive team, and working on productled Growth initiatives that impact bigger systems and multiple product teams.

Product Manager

Company: Planet

Location: USA

Posted Dec 21, 2024

This is a full-time remote position in the United States as a Product Manager on the Platform Product Team. The role involves leading the end-to-end product provisioning process, building and managing scalable systems and workflows, and working closely with various teams to define, optimize, and align processes for product entitlements and access delivery. The goal is to improve internal efficiency, enable scale, and ensure customers quickly access the full value of Planet's products.

Manager – Demand Generation

Company: BPM LLP

Location: USA

Posted Dec 21, 2024

BPM is a forward-thinking accounting firm offering modern solutions to businesses worldwide. They focus on comprehensive assurance, tax, and consulting services for clients. BPM values diversity, inclusivity, and flexibility, providing meaningful careers and an integrated lifestyle for employees. They are seeking a Demand Generation Manager to drive growth through outbound marketing efforts.

Strategic Account Executive

Company: Bishop Fox

Location: USA

Posted Dec 21, 2024

Bishop Fox is a leading professional services firm specializing in offensive security. They aim to build relationships and provide tailored solutions for clients, seeking a Strategic Account Executive to drive sales efforts and manage existing customer relationships. The role involves identifying new business opportunities, expanding market presence, and collaborating with cross-functional teams. The ideal candidate should have 8+ years of proven experience in strategic sales, proficiency in cybersecurity technologies, and the ability to drive enterprise-level account expansion.

Technical Support Analyst

Company: Magnet Forensics

Location: USA

Posted Dec 21, 2024

Magnet Forensics is a global leader in digital investigative software, continually innovating to protect companies, communities, and countries. With over 4000 customers in 100+ countries, their solutions are modernizing digital investigations. As a part of Magnet Forensics, you can make a difference in the world, with support, an incredible team, and unbelievable talent and integrity.

Insights Analyst

Company: Dropbox

Location: USA

Posted Dec 21, 2024

This job description outlines the role of an Insights Analyst in the Customer Analytics team. The role involves building a foundational understanding of customer needs, developing and interpreting customer metrics and operational KPIs, and communicating insights to the business. The role requires exceptional analytical skills, strong collaboration and communication skills, and a passion for customer experience. The responsibilities include leading KPI reporting processes, serving as a thought partner for data in specific CX or product areas, performing analytics deep dives, and partnering closely with CX and CSO leadership to develop an analytics strategy.

Technical Content Engineer

Company: Vercel

Location: USA

Posted Dec 21, 2024

Vercel, a company that provides a Frontend Cloud for developers, is looking for a Technical Content Engineer to join their team. The role involves creating high-quality content that resonates with a technical engineering audience, working with cross-functional teams, and ensuring the highest quality and value in public messaging. The ideal candidate should have at least five years of experience in a technical writing, developer experience, or related role.

Principal - Machine Learning Engineer (L5)

Company: Twilio

Location: USA

Posted Dec 21, 2024

Twilio is seeking a Principal Machine Learning Engineer to lead the development of AI and ML solutions for their next gen communications platform. The role involves architecting and leading the development of cutting-edge AI/ML systems, collaborating with leadership, designing and implementing ML models, exploring AIdriven personalization and predictive analytics, and providing thought leadership in AIML technology. The role is remote and not eligible for hire in certain locations. Twilio offers competitive pay, generous time off, healthcare, and retirement savings program.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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