Customer Success Jobs in USA

244,340 open positions · Updated daily

Looking for Customer Success jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the USA area.

Senior Researcher

Company: Apollo.io

Location: USA

Posted Nov 05, 2024

Apolloio is looking for a Senior Researcher to drive forward their customer-centric vision, conducting in-depth agile research, and developing user personas and journey maps. The role requires a creative thinker who can interpret data and drive meaningful impacts to the product and company strategy.

Researcher

Company: Apollo.io

Location: USA

Posted Nov 05, 2024

Apolloio is looking for a Researcher to play a key role in their product development process. The ideal candidate will have experience in mixed-methods research, be able to work independently, and have excellent communication skills.

Enterprise Account Executive, Acquisition

Company: Grafana Labs

Location: USA

Posted Nov 04, 2024

Grafana Labs is looking for an Enterprise Account Executive to prospect and close new business in the North East region. The role requires 5+ years of experience in infrastructure technology sales, with a strong consultative sales approach and ability to understand and convey the value of Grafana Cloud and Grafana Enterprise.

Manager, Commercial Customer Success, General Contractors

Company: Procore Technologies

Location: USA

Posted Nov 05, 2024

Procore is looking for a Manager of Customer Success to lead a team and provide long-term value to customers. The role involves creating strategic plans, managing a team, and driving adoption of Procore's products.

Technical Operations Lead

Company: Winona

Location: USA

Posted Nov 05, 2024

Winona is a leading telemedicine company seeking a Technical Operations Lead to oversee call centers and provide technical support. The role requires strong technical background, excellent problem-solving skills, and effective communication. The company offers flexible hours, unlimited PTO, and a fun work environment.

Client Principal

Company: Nearform

Location: USA

Posted Nov 05, 2024

Nearform is seeking a Client Principal to join their North American team. The role involves expanding the client base, fostering relationships, and driving revenue generation. The ideal candidate has experience in selling complex software development projects, strong communication skills, and a willingness to travel.

IT Engineer II

Company: Jump

Location: USA

Posted Nov 04, 2024

Jump is a remote-first company that is seeking an IT Engineer to join their team. The company is committed to building an inclusive workplace and values diversity. The role involves managing IT support functions, developing expertise in DevOps, and troubleshooting technical issues.

Software Engineer - Site

Company: Vercel

Location: USA

Posted Nov 05, 2024

Vercel is a company that provides a frontend cloud platform for building and scaling web applications. The company is looking for a growth engineer to join their team, who will collaborate with cross-functional teams to design and develop features that enhance the user experience.

Senior Business Operations Analyst

Company: Vivian

Location: USA

Posted Nov 05, 2024

Vivian Health is a remote-first company that is transforming the healthcare staffing landscape. They are looking for an Operations Analyst to support revenue growth and retention with their customers. The role involves managing data operations, developing reports, and conducting custom analysis to support business leadership needs.

Senior Software Engineer - Detection Engineering Team

Company: Magnet Forensics

Location: USA

Posted Nov 05, 2024

Magnet Forensics is a global leader in digital investigative software, serving over 4000 customers in 100 countries. They are looking for a talented engineer to join their team, focusing on building next-generation incident response products.

Enterprise Account Executive - Retail & CPG

Company: Databricks

Location: USA

Posted Nov 05, 2024

Databricks is looking for an Enterprise Account Executive to join the Retail and CPG team. The role involves building relationships with clients, driving value-based growth, and expanding the Databricks footprint into new business units and use cases.

Lead Product Manager

Company: Upwards

Location: USA

Posted Nov 05, 2024

Upwards is a fast-growing startup transforming childcare in the US, seeking a Lead Product Manager to develop and manage their enterprise product suite. The role involves close collaboration with clients, market analysis, and cross-functional leadership.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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