Customer Success Jobs in Washington DC

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Looking for Customer Success jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the Washington DC area.

IT Project Lead SME- TS/SCI Required

Company: CGI

Location: Washington, DC

Posted Jan 13, 2025

CGI Federal is seeking an IT Project Lead SME with active Top-Secret clearance for a large federal government project. The role involves overseeing project planning, execution, and delivery, managing a team of developers and stakeholders. The successful candidate will work in an agile environment, maintaining cloud accounts, VPCs, and cloud-managed services. Required qualifications include 12+ years of leadership experience, extensive software development and integration experience, and strong communication, management, and problem-solving skills. US Citizenship is mandatory due to the nature of the government contract. CGI offers competitive compensation, comprehensive benefits, and opportunities for career growth.

Senior Solution Sales Executive - Risk & Security

Company: ServiceNow

Location: Washington, DC / Remote

Posted Jan 13, 2025

ServiceNow, a global leader since 2004, offers innovative AI solutions. The job involves sales strategy and digital transformation. The company promotes inclusivity and equal opportunities.

Teacher at Edgewood Elementary Campus

Company: KinderCare Learning Companies

Location: Washington, DC

Posted Jan 13, 2025

KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, offers various early education and child care options. They are seeking a Teacher to lead, coach, and mentor less experienced teachers, implement their curriculum, and create a nurturing environment. The role involves partnering with parents, supporting center success, and cultivating positive relationships. Required skills include excellent customer service, organizational skills, and early childhood education experience. Benefits include discounted child care, medical, dental, and vision coverage, and more. KinderCare is committed to equal opportunity employment.

Senior Clinical Research Associate (Remote)

Company: Novartis

Location: Washington, DC

Posted Jan 13, 2025

This is a remote-based position covering the Eastern US area, with a focus on Washington DC, Baltimore, Ohio, Indiana, and Michigan. The Senior CRA will perform monitoring activities for Phase I-IV Pharma clinical trials, ensuring data quality and adherence to ICH/GCP and US CFR standards. Key responsibilities include trial monitoring strategy, allocation and initiation of trials, and delivery of quality data. The role requires 80% travel and a valid driver's license. Novartis offers a competitive compensation package and a supportive work environment.

Cashier

Company: Aramark

Location: Washington, DC

Posted Jan 13, 2025

Aramark is seeking a Cashier with a positive attitude, customer service experience, and cash handling skills. The role involves operating a register, greeting customers, managing cash, and maintaining a clean work environment. Compensation starts at $21.90 per hour with benefits including medical, dental, vision, and work-life resources. The position may require physical demands and adherence to safety policies.

2026 Summer Internship, Early Careers - Investment Banking

Company: Wells Fargo

Location: Washington, DC

Posted Jan 13, 2025

Wells Fargo is inviting applications for the 2026 Investment Banking Summer Internship in Corporate and Investment Banking. The program offers a comprehensive professional and educational experience through on-the-job training, analytical training, and networking opportunities. Interns will gain hands-on experience in areas such as developing financial models, preparing client presentations, conducting research, and participating in strategic planning. The program lasts for 10 weeks, primarily in Charlotte, New York, Chicago, Houston, and Washington D.C. with a pay range of $18.00 - $65.00 hourly.

Barista

Company: Aramark

Location: Washington, DC

Posted Jan 13, 2025

Aramark is hiring full-time Baristas for a dynamic role with unlimited career growth. The position involves preparing specialty drinks, assisting with food preparation, and handling customer transactions. The hourly rate is $22.80, and benefits include medical, dental, vision, and work/life resources. Previous experience in customer service, cash handling, and barista roles is preferred. The role requires basic math skills, ability to work independently, and adherence to health and safety guidelines.

IT Subject Matter Expert (Sr.) - TOP SECRET REQUIRED

Company: CGI

Location: Washington, DC

Posted Jan 13, 2025

CGI Federal is seeking a Senior IT Subject Matter Expert with active Top Secret clearance for a large federal government project in Washington, DC. The role involves working in an agile environment, engaging with clients, creating test cases, performing testing, and addressing risks. Required qualifications include clearance, a bachelor's degree in software development, 8+ years of SME experience, and expertise in various technologies like Linux, VMWare, Splunk, Dell Server, SAN Storage, AWS, Oracle, and Angular. CGI offers competitive compensation, comprehensive benefits, and a culture of ownership and teamwork.

Software Developer-Sr.

Company: CGI

Location: Washington, DC

Posted Jan 13, 2025

CGI Federal is seeking a Senior Software Developer with active Top-Secret/SCI clearance for a project in Washington DC. The role involves leading Agile software development, system integration, and testing. Required qualifications include proficiency in Java, JavaScript, PL/SQL, ExtJS 7, REST/SOAP, HTML, XML, JSON, SQL, Spring Framework, Oracle, Tomcat, Aurora/PostgreSQL, Eclipse IDE, Maven, Katalon, AWS, GitLab Runner, Ansible, CloudFormation, Python, Apache Solr, Linux, Bash, Jira, Confluence, GitLab/Git, Splunk, and test automation. Minimum of 8 years of experience as a Senior-level Software Developer is required. CGI offers competitive compensation, comprehensive insurance, 401(k) matching, paid time off, maternity/parental leave, learning opportunities, and wellness programs.

Software Developer-Mid

Company: CGI

Location: Washington, DC

Posted Jan 13, 2025

CGI Federal is seeking a Mid-Level Software Developer with active Top-Secret/SCI clearance for a project in Washington DC. The role involves leading Agile software development, system integration, and collaboration with senior architects and analysts. Required skills include JavaScript (ES6 and higher), Angular, Material UI, RESTful design, .NET Framework 4+, C#, F#, OpenText Content Server, and various development tools. The position offers competitive compensation, comprehensive insurance, and a supportive work environment.

Mid Program Manager- TS/SCI Required

Company: CGI

Location: Washington, DC

Posted Jan 13, 2025

CGI Federal is seeking a Mid Level Program Manager with active Top-Secret clearance to support a large federal government project. The role involves program planning, leading a team, ensuring project success, and meeting scope, schedule, and budget objectives. The ideal candidate will have a bachelor's degree, 8+ years of program management experience, and expertise in various technologies and methodologies.

Sales Development Representative, Federal

Company: Planet

Location: Washington, DC / Remote

Posted Jan 13, 2025

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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