Customer Success Jobs in Washington DC

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Looking for Customer Success jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the Washington DC area.

Product Marketing Manager - Defense & Intelligence

Company: C3 AI

Location: Washington DC

Posted Dec 28, 2024

C3 AI Inc. is a leading Enterprise AI software provider for accelerating digital transformation. They offer the C3 AI Platform, which provides comprehensive services to build enterprise-scale AI applications more efficiently and cost-effectively than alternative approaches. The company has an immediate need for a Product Marketing Manager, with a focus on Federal Applications. The ideal candidate is a creative thinker with analytic and problem-solving capabilities, compelling storyteller, and able to transform complex needs and solutions into simple differentiated messages.

Warfare Systems Engineer (HYBRID)

Company: CACI International Inc

Location: Washington DC

Posted Dec 28, 2024

This is a full-time, hybrid position at the Washington Navy Yard where you will provide expert combat systems technical support for the development of next-generation naval vessels. The role involves system engineering, ship integration, and coordination with various system commands. It requires US citizenship, active secret clearance, and willingness to travel up to 10% of the time.

Customer Success Manager - Air Force

Company: Yurts

Location: Washington DC

Posted Dec 28, 2024

Yurts is a Generative AI product that aims to unlock unstructured, hard-to-find, disconnected data and turn it into a secure knowledge management platform. The company was born from a partnership with the Department of Defense and offers secure, innovative solutions for federal customers. They are looking for bold thinkers and doers to join them in redefining how teams harness AI for productivity and performance. The role involves building relationships with federal government stakeholders, leading customer onboarding, ensuring renewals, providing feedback, advocating for customers, and managing issues.

Head of Federal Sales

Company: Yurts

Location: Washington DC

Posted Dec 28, 2024

The text describes Yurts, a company that provides a secure knowledge management platform using AI to unlock unstructured and hard-to-find data. They were born from a partnership with the Department of Defense and collaborate with Nvidia, HPE, and Oracle. The company offers secure, innovative solutions, including airgapped deployments, ML ops, analytics, and a proprietary RAG system. They are looking for bold thinkers to join them in redefining AI productivity and performance. The Head of Federal Sales and GotoMarket Strategy will drive revenue growth, forge partnerships, and lead gotomarket efforts. Key responsibilities include strategic sales leadership, gotoMarket execution, client engagement, and market expansion. Qualifications include 10+ years in federal sales, experience with AI data analytics, and knowledge of federal procurement processes and security standards.

Senior Systems Administrator

Company: Amentum

Location: Washington DC

Posted Dec 28, 2024

The job description is for a Senior System Administrator to join Amentum in McLean, VA. The role involves monitoring and maintaining corporate communication systems, troubleshooting hardware, software, and network problems, and overseeing the status of issues related to messaging systems. The candidate must have an Active Top Secret SCI US Government clearance and US citizenship to maintain the clearance.

Head of Federal Marketing

Company: Yurts

Location: Washington DC

Posted Dec 28, 2024

Yurts is a company that specializes in unlocking hard-to-find unstructured data and simplifying access to structured systems. They were born from a partnership with the Department of Defense and are redefining how teams harness AI for productivity and performance. They offer secure innovative solutions and are looking for bold thinkers and doers to join them in redefining how teams harness AI for productivity and performance.

Verification Systems Engineer

Company: BAE Systems, Inc.

Location: Washington DC

Posted Dec 28, 2024

BAE Systems is seeking a full-time Principal Systems Engineer to guide and determine the verification approach for their Systems Engineering team using Model Based Systems Engineering tools and methodologies for the USUK TRIDENT Submarine Strategic Weapon System SWS program. The ideal candidate should be self-motivated, good at planning, and have excellent written and verbal communication skills. The position involves working closely with multiple engineering teams, performing verification strategy and approach establishment, leading verification reviews, developing and maintaining a Requirements Traceability and Verification Matrix, engaging with various teams and communities, attending customer staff meetings, supporting technical reviews, and mentoring junior engineers.

Senior Marketing Specialist

Company: Wallbox

Location: Washington DC

Posted Dec 28, 2024

The Senior Marketing Specialist for the North American market will be responsible for developing and executing comprehensive B2B marketing strategies to drive brand awareness, lead generation, and market share growth across the US and Canada. The ideal candidate will have a strong balance of strategic thinking and hands-on execution across all marketing channels, with a deep understanding of the EV charging and energy landscape within these markets and experience in B2B marketing within a tech-focused environment.

Senior Federal Program Manager

Company: Virtru

Location: Washington DC

Posted Dec 28, 2024

Virtru is a leading data protection provider backed by reputable venture capital firms. They are committed to changing data privacy rules and offer end-to-end encryption for various data sharing platforms. The company values respect for people and data, and their motto is 'Respect the people, respect the data, respecting data means keeping it secure and protected at all times across its entire lifecycle.' Virtru is looking for a Senior Federal Program Manager to lead and manage federal projects, ensuring project goals, schedules, and budgets align with customer expectations. The ideal candidate should have strong leadership skills, technical understanding, and the ability to allocate resources effectively while maintaining compliance.

Administrative Assistant

Company: Avantor

Location: Washington DC

Posted Dec 28, 2024

This job posting is for a position at Avantor Services Group, offering a competitive salary and benefits package. The role involves greeting and registering guests, managing site inventory, coordinating meeting rooms, and providing administrative support. The company values diversity, equity, and inclusion, and is committed to helping employees grow their careers.

VMware (ESXI) Engineer

Company: CACI International Inc

Location: Washington DC

Posted Dec 28, 2024

This is a job posting for a VMware ESXi Engineer position at CACI. The role requires 5+ years of related systems engineering experience with a focus on VMware virtualization. The engineer will be responsible for designing and defining system architecture, performing complex systems development and design work, and ensuring virtualization systems are compliant within required security standards. The position offers a competitive salary range of $74,600 - $156,700.

AI Specialist

Company: AnaVation LLC

Location: Washington DC

Posted Dec 28, 2024

AnaVation is seeking an AI Specialist with expertise in large language models (LLMs) for cybersecurity applications. The role involves finetuning and optimizing LLMs like GPT and BERT, developing low-level code in C, and collaborating with developers to integrate finetuned LLMs into existing workflows. The position requires a strong understanding of offensive cyber topics, data preprocessing, and AI model deployment.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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