Customer Success Jobs in Washington DC

50,146 open positions · Updated daily

Looking for Customer Success jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the Washington DC area.

Managing Director, Digital Forensics & Incident Response - Unit 42

Company: Palo Alto Networks

Location: Washington, DC

Posted Dec 21, 2024

Palo Alto Networks is seeking a Managing Director for Digital Forensics & Incident Response to lead high-stakes incident response engagements, provide strategic guidance, and drive innovation in the DFIR practice. The role involves delivering expert-level services, enhancing Unit 42's incident response practice, and integrating threat intelligence. The ideal candidate will have extensive experience in leading global incident response, managing consultants, and possess strong presentation and communication skills. The company values collaboration, ongoing learning, and employee wellbeing, offering flexible benefits and a supportive work environment.

Deputy Chief Operating Officer for Financial Management

Company: Department of Health and Human Services - Office of the Secretary of Health and Human Services

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job opportunity is within the Department of Health and Human Services (DHHS) with a primary mission to protect American health. The role is a career position in the Senior Executive Service (SES), requiring U.S. citizenship, satisfactory security and suitability determinations, and completion of a 1-year probationary period. Applicants must meet basic qualifications, including progressively responsible leadership experience, and demonstrate five Executive Core Qualifications (ECQs) and Mandatory Technical Qualifications (MTQs). If selected, the appointee must complete an ECQ package and be certified by an OPM Qualifications Review Board.

Guest Services Representative

Company: Department of the Air Force - Air Mobility Command

Location: Fairchild AFB, Washington Fairchild AFB, Washington

Posted Dec 21, 2024

The text describes a job position for the 92 Force Support Squadron at Fairchild AFB, WA. The role involves receiving and confirming room reservations, registering and assigning rooms, and ensuring only authorized individuals use government-sponsored quarters. The position requires a background investigation, flexibility in working hours, and meeting state and legal age requirements for alcohol sales. Qualifications include general clerical or cashier experience, English proficiency, and successful completion of a background check. The role is a Nonappropriated Fund position under Morale, Welfare and Recreation activities for the Air Force and Space Force.

Director, Visa Consulting & Analytics, Merchant and Co-Brand Partners

Company: Visa Inc,

Location: Washington DC

Posted Dec 21, 2024

Visa is a world leader in payments and technology, with over 259 billion transactions annually. They aim to connect the world through innovative, convenient, reliable, and secure payments. The Director role involves leading Visa Consulting and Analytics, driving tangible results for clients, and applying deep expertise in the payments industry. The position is hybrid, requiring on-site work 23 days a week.

Financial Consultant - Washington D.C.

Company: Fidelity Investments

Location: Washington, DC

Posted Dec 21, 2024

Fidelity Investments is seeking a Financial Consultant to join their team. The role involves working in Investor Centers, engaging with clients, offering guidance, and creating financial plans. Fidelity provides an existing client base, institutional feeders of business, and supports professional growth. The ideal candidate should have experience in building relationships, be FINRA Series 7 & 63 licensed, and Series 65 or 66 licensed or eligible. A degree and/or professional certifications are beneficial. Fidelity offers a competitive total rewards package, training, and a hybrid working model. The base salary range is $55,000 - $75,000 per year, with additional benefits and variable compensation possible.

Associate Director of Manufacturing

Company: Department of the Treasury - Bureau of Engraving and Printing

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The text describes a job opening for an Associate Director of Manufacturing at the Bureau of Engraving and Printing. The role involves providing leadership in manufacturing, ensuring quality product production, meeting customer demand, and operating production efficiently. Key requirements include U.S. Citizenship, progressively responsible leadership experience, and evidence of executive potential. The role necessitates meeting Executive Core Qualifications (ECQs) and Technical/Professional Qualifications (TQs). ECQs focus on leading change, leading people, results-driven approach, business acumen, and building coalitions. TQs require expertise in managing complex manufacturing operations, developing organizational vision, and analyzing technical issues.

Facilities Director - Talent Community

Company: CBRE

Location: Washington, DC

Posted Dec 21, 2024

This posting aims to establish a talent community in Washington DC. The role involves serving as the primary client contact for facilities management services, directing staff to meet service levels within budget, and reviewing budget reports. The individual will also craft action plans to improve financial positions, handle contract service negotiations, and meet with client teams to resolve discrepancies. CBRE, the employer, values diversity and provides equal employment opportunities, offering reasonable accommodations for applicants with disabilities.

Platform Engineer - IBM Client Engineering - Washington, DC

Company: IBM

Location: Washington, DC

Posted Dec 21, 2024

IBM's Client Engineering is evolving its technology sales approach with innovative methods, focusing on 'show' rather than 'tell'. As a Platform Engineer, you'll collaborate in a multidisciplinary team to co-create solutions with clients, accelerating their transformation. The role involves leveraging hybrid cloud skills, communicating value, providing technical leadership, and supporting solutions. Success requires confidence, motivation, strong analytical skills, and a growth mindset. Preferred qualifications include technical education in relevant fields and experience with major cloud platforms.

Senior Investment Advisor - PNC Private Bank

Company: PNC

Location: Washington, DC

Posted Dec 21, 2024

PNC values its employees as its greatest asset, fostering an inclusive workplace culture where all employees feel respected and valued. The Senior Investment Advisor role, based in Washington, DC, involves managing accounts, delivering the PNC investment experience, maintaining and growing assets under management, and executing risk management practices. Preferred skills include accountability, budget management, decision making, finance strategy, financial modeling, investment management, and relationship management. A university degree, higher education, and industry-relevant experience are typically required. PNC offers comprehensive benefits and paid time off.

Chief Cost Estimator

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job description is for the Architect of the Capitol, Office of the Chief Engineer. It's designed for flexibility in meeting Congress and Supreme Court needs. Requirements include passing a drug test, meeting KSAs, and having specialized experience. Specialized experience involves developing cost estimates, reviewing and revising them, using specific software, and working with engineers and contractors. The role offers federal benefits and is an Equal Opportunity Employer.

IT Specialist (INFOSEC/NETWORK)

Company: Department of Veterans Affairs - Electronic Health Record Modernization

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The IT Specialist (NETWORK/INFOSEC) position is available at the Department of Veterans Affairs (VA), Electronic Health Record Modernization Integration Office (EHRM IO), Office of the Deputy Chief Information Officer (ODCIO), Cyber and Data Protection (CDP). The VA EHRM IO is responsible for the successful transition to a new Electronic Health Record (EHR) system. Requirements include U.S. citizenship, a background/suitability investigation, potential probationary period, and Selective Service Registration for males born after 12/31/1959. Qualifications include specialized experience in cybersecurity risk assessments, network systems management, and identifying security risks. Essential skills include attention to detail, customer service, oral communication, and problem-solving.

IT Technician (Customer Support)

Company: Judicial Branch - Supreme Court of the United States

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The Supreme Court of the United States is seeking a full-time position in the Office of Information Technology. The job requires strong customer service skills, proficiency with Microsoft Excel and Word, and excellent written and verbal communications skills. The position also involves configuring and managing web browsers, desktops in a virtualized environment, and video conferencing on cellular devices.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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