Customer Success Jobs in Washington DC

50,146 open positions · Updated daily

Looking for Customer Success jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the Washington DC area.

Sr. Cloud Security Controls Enablement Specialist

Company: Merrill

Location: Washington, DC

Posted Dec 20, 2024

Bank of America is seeking a Cloud Security Controls Enablement Specialist for a role focused on designing, implementing, and managing security controls across multi-cloud environments, especially Azure and AWS. The ideal candidate will lead secure cloud architecture design, develop security architectures, evaluate new technologies, and ensure compliance with industry standards. Required skills include deep expertise in cloud security, knowledge of security tools, and experience with cloud and containerized technologies. The role offers a competitive salary range of USD 130,000.00 - 176,900.00 per year along with comprehensive benefits.

Associate Store Director, Washington, DC

Company: Glossier

Location: Washington, DC

Posted Dec 20, 2024

Glossier is seeking an Assistant Store Director with 3+ years of retail or hospitality leadership experience. The role involves driving a people-first culture, coaching and developing a team, and ensuring exceptional customer experiences. Key responsibilities include team leadership, customer experience leadership, and business leadership. The ideal candidate will have a proven track record in growing teams, promoting inclusivity, and delivering results. Glossier offers a competitive compensation package and requires full vaccination against COVID-19. The company is committed to equal employment opportunities.

IT Customer Support

Company: Leidos

Location: Washington, DC

Posted Dec 20, 2024

Leidos is offering an exciting IT Customer Support Associate opportunity in Washington, D.C. The role involves supporting customers in a deskside environment, resolving issues, and escalating when necessary. The ideal candidate should have 2+ years of relevant experience, familiarity with Microsoft Office Suite, and the ability to obtain ITIL v4 and A+ certification. A Bachelor's degree in Computer Science or an IT related field is preferred. The position offers a pay range of $65K-$75K.

Solutions Consultant Manager - Intel (Pre-Sales)

Company: Palo Alto Networks

Location: Washington, DC

Posted Dec 20, 2024

Palo Alto Networks is seeking a Solutions Consultant Manager to lead a team in providing technical guidance and solution development to customers, aiming to protect them from advanced cyber threats. The role involves recruiting and mentoring team members, driving platformization efforts, and collaborating with various teams to ensure customer success. The ideal candidate should have a TS/SCI clearance, experience as a pre-sales System Engineer Manager, and industry knowledge of security product market trends. The company values diversity, innovation, and commitment to its mission of being the cybersecurity partner of choice.

Privacy Consultant

Company: NTT DATA Services

Location: Washington, DC

Posted Dec 20, 2024

NTT DATA is currently seeking a Privacy Consultant for a hybrid role in Washington, DC. The successful candidate will support the agency's Cybersecurity Privacy team, conducting documentation reviews, collaborating with other teams, and mentoring junior analysts. The ideal candidate will have a Bachelor's degree, minimum 2 years of professional experience, and a Secret Security Clearance. Preferred qualifications include experience with Privacy Impact Assessment/Privacy Threshold Analysis, SORNs, SHRs, ODPA.

Senior Analyst, Tax Research and Content

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 20, 2024

The Senior Tax Analyst, Indirect Tax role at Thomson Reuters involves research, configuration, and maintenance of ONESOURCE™ applications to ensure compliance with tax rules. Responsibilities include representing Tax Research & Content as an expert, developing training materials, researching tax laws, modeling new tax regimes, testing content accuracy, and resolving client issues. The ideal candidate should have 5-7 years of tax experience, 2+ years in tax calculation software, superior communication skills, and the ability to work independently.

Branch Manager

Company: PNC

Location: Washington, DC

Posted Dec 20, 2024

PNC is seeking a Branch Manager for its Retail Branch organization in Washington DC. The role involves leading branch performance, driving revenue and customer loyalty, and creating a differentiated customer experience. The manager will also be responsible for risk management, compliance, and team development. PNC values a customer-focused approach, risk management, and inclusive workplace culture. The position requires 3+ years of related experience and offers a base salary of $74,000.00 - $112,450.00, along with comprehensive benefits.

Maintenance Technician

Company: CBRE

Location: Washington, DC

Posted Dec 20, 2024

The CBRE Maintenance Technician role involves maintaining small to medium-sized buildings, industrial systems, and equipment. Key responsibilities include performing preventive maintenance on mechanical, electrical, and other building systems, conducting routine inspections, diagnosing problems, and making repairs. The role also involves assisting with installations, tracking work orders, supporting energy management, and ensuring compliance with building codes and safety laws. The position offers a salary range of $45,000 to $58,000 annually, along with benefits such as 401(K), health, dental, life, and vision insurance. CBRE is an equal opportunity employer committed to diversity and providing reasonable accommodations for individuals with disabilities.

Senior Manager, Enterprise Solution Architect

Company: ServiceNow

Location: Washington, DC / Remote

Posted Dec 20, 2024

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Senior Manager, Enterprise Architecture. The role involves leading a team of executive architects, facilitating engagements with customers, and driving tangible outcomes. The ideal candidate should have a customer-centric mindset, extensive experience in Enterprise Architecture, and a proven track record in influencing senior technology leaders. The position offers a competitive compensation package and opportunities for growth in a high-growth, fast-paced environment.

District Manager - Hotel & Conference Centers

Company: Aramark

Location: Washington, DC

Posted Dec 20, 2024

The role of District Manager involves overseeing a portfolio of hotel and conference centers in the Southeast region, generating $30-50M+ in revenue. Key responsibilities include providing vision, planning, and control, executing the General Management program, and focusing on growth, cost, and productivity. Success is measured by revenue growth, EBIT, margin, consumer satisfaction, client loyalty, and employee engagement. The position requires frequent travel and a salary range of $145,000 to $150,000, with potential for additional compensation. Qualifications include 5-10 years of leadership experience with P&L responsibility, strong talent development skills, and a bachelor's degree.

Outside Sales Reps Hiring Immediately

Company: Lee Company

Location: Washington, DC

Posted Dec 20, 2024

AmeriPro Roofing, a leading residential roofing contractor, is hiring Outside Sales Representatives in Maryland. These representatives educate homeowners about storm damage entitlements for roofing, siding, and gutter projects. AmeriPro stands out due to its fully staffed departments, allowing reps more time for sales. The company offers competitive compensation including draw against commission, commission on approved sales, vehicle allowance, quarterly bonuses, full insurance benefits, and a 401K with employer match. Responsibilities include prospecting, qualifying, and closing sales, managing territories, inspecting properties for damage, and educating customers. Qualifications include 2+ years sales experience, reliable vehicle, strong communication skills, and ability to work independently.

Relationship Executive, Startup Banking, Middle Market Banking, Executive Director

Company: JPMorgan Chase

Location: Washington, DC

Posted Dec 20, 2024

The job posting is for a Relationship Executive role in J.P. Morgan's Commercial Bank, specifically in the Middle Market Banking & Specialized Industries (MMBSI) group, focusing on Innovation Economy and Startup Banking. The role involves building and retaining profitable relationships with innovative companies, developing new business, and delivering the entire firm's solutions. The ideal candidate should have 8+ years of related experience, strong commercial banking knowledge, excellent sales and business development skills, and a passion for innovation and entrepreneurship. The company offers competitive total rewards, comprehensive benefits, and a diverse and inclusive work environment.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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