Customer Success Jobs in Washington DC

50,146 open positions · Updated daily

Looking for Customer Success jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the Washington DC area.

JP Morgan Chase Institute - Research Associate

Company: JPMorgan Chase

Location: Washington, DC

Posted Dec 20, 2024

Join a renowned global think tank, the JPMorgan Chase Institute, as a Research Associate. You'll conduct economic research on small businesses and local economic development using JPMorgan Chase's proprietary big data. Collaborate with the Institute's research team to develop cutting-edge analyses, utilizing large datasets for public and academic discourse. The role requires a Bachelor's degree in a relevant field, strong programming skills, and excellent communication abilities. Preferred skills include Python/SQL, big data cloud computing, and experience with financial services datasets.

Data Scientist, Product Analytics

Company: Meta

Location: Washington, DC

Posted Dec 20, 2024

As a Data Scientist at Meta, you'll shape the future of products like Facebook, Instagram, and Oculus. You'll collaborate with diverse teams, use data to solve product challenges, and influence product strategy. Your role involves guiding teams with data insights, developing hypotheses, and presenting data-driven stories to influence partners.

Sr Clinical Research Associate (CRA)/Principal CRA - East - Cell or Gene Therapy

Company: Thermo Fisher Scientific

Location: Washington, DC

Posted Dec 20, 2024

Thermo Fisher Scientific is seeking experienced onsite traveling CRAs with cell or gene therapy monitoring experience. The role involves performing and coordinating all aspects of clinical monitoring and site management, including remote and on-site visits, data accuracy checks, and investigational product assessments. The CRA will also ensure protocol and regulatory compliance, manage required documentation, and maintain regular contact with investigative sites. The position offers a competitive salary range, comprehensive benefits, and opportunities for career growth within the PPD clinical research portfolio. The ideal candidate will have a Bachelor's degree in a life science field or equivalent, along with proven clinical monitoring skills, medical/therapeutic area knowledge, and strong communication abilities.

Head of Emergency Response, Trust & Safety - USDS

Company: TikTok

Location: Washington, DC

Posted Dec 20, 2024

TikTok U.S. Data Security (USDS) is a division of TikTok focused on data protection and content assurance. They aim to ensure a safe environment for U.S. users, enabling creativity and joy. The Emergency Response Team (ERT) within USDS handles emergency data disclosures to law enforcement. They seek a strategic leader for the Head of Emergency Response role, managing a 24-hour team dealing with sensitive, high-stakes situations. The role involves overseeing operations across time zones, fostering team growth, and navigating complex legal risks.

Help Desk Support Specialist

Company: Leidos

Location: Washington, DC

Posted Dec 20, 2024

Leidos is hiring a Help Desk Support Specialist to work in the National Security Sector at the Pentagon. The role involves providing IT support services, including incident resolution and system performance management. The position requires an active Top Secret security clearance and 5+ years of related technical support experience.

IT Specialist (DATA MANAGEMENT/INFORMATION SECURITY) - Direct Hire Authority

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

This is a public notice for a Direct Hire Authority position in the Office of Consular Systems and Technology, Bureau of Consular Affairs, U.S. Department of State. The role requires U.S. citizenship, a Top Secret security clearance, and successful completion of E-Verify. Applicants must have IT-related experience demonstrating attention to detail, customer service, oral communication, and problem-solving skills. They must also have at least one year of specialized experience equivalent to the GS-13 level in the Federal service. Qualifications include experience with project management, automated solutions, Cybersecurity capabilities, and managing the cybersecurity posture of Federal Information Security Modernization Act (FISMA) systems.

Applications Engineer

Company: BAE Systems, Inc.

Location: Washington DC

Posted Dec 20, 2024

BAE Systems is seeking a flexible and self-motivated candidate to work on the development of advanced electronics for military and civilian applications. The ideal candidate will have experience in desktop virtual server and cloud-based applications and services. The role involves customer interactions, software demonstrations, training material development, and sales marketing testing. The candidate will also work with a software team, product managers, and customers to develop, configure, and integrate GXP applications. The position requires strong communication skills, problem-solving abilities, and the ability to work independently and in a dynamic environment.

Solutions Consultant - US Army Tactical

Company: Palo Alto Networks

Location: Washington, DC

Posted Dec 20, 2024

Palo Alto Networks is a cybersecurity company dedicated to protecting the digital way of life. They are committed to innovation, challenging the status quo, and fostering a culture of disruptive innovation and collaboration. The Solutions Consultant role involves providing technical leadership, defining solutions for customers' security transformation, and driving sales quotas. The company values diversity, offers comprehensive benefits, and is an equal opportunity employer.

Developmental Engineer

Company: Uline, Inc.

Location: Washington, UT

Posted Dec 20, 2024

The text discusses the crucial role of Developmental Engineers in the Air Force, covering a wide range of specialties. These experts are essential for the successful completion of operations worldwide. The requirements to join the Air Force are outlined, including a Bachelor's degree in engineering, completion of specific courses, and certain age restrictions. The text conveys a positive sentiment towards the importance and prestige of these roles.

Accountant/Financial Analyst

Company: CGI

Location: Washington, DC

Posted Dec 20, 2024

CGI Federal is seeking an Accountant/Financial Analyst to join a team supporting a federal agency. The role involves developing knowledge of the client's industry, customers, organization, and business objectives. Key responsibilities include analyzing and solving federal financial and budget management challenges, providing quality client support, assessing processes and identifying gaps, and ensuring compliance with federal regulations. Required qualifications include 2-4 years of accounting/financial experience, ERPM systems experience, and strong analytical and communication skills. Desired qualifications include audit experience, federal budget analysis experience, and relevant certifications. CGI offers a competitive compensation range of $59,700 - $116,100.

Marketing Manager - Jazz, Hip Hop, and Contemporary Music

Company: The Kennedy Center

Location: Washington, DC

Posted Dec 20, 2024

The Kennedy Center, a renowned cultural center and memorial to President John F. Kennedy, is seeking a Marketing Manager for Jazz, Hip Hop, and Contemporary Music. The role involves leading marketing strategies, dynamic pricing, data analysis, and reporting for these programs. The manager will also supervise the Assistant Marketing Manager for Comedy & Special Programming, ensuring effective campaign development and professional growth. Key responsibilities include creating season planning documents, revenue projections, and strategic marketing plans. The ideal candidate should have a Bachelor's degree, 4-6 years of professional experience in sales, marketing, or performing arts management, and strong analytical skills. A working knowledge of CRM systems, particularly Tessitura, is preferred.

Lead Software Engineer, Full Stack - Shopping (Remote)

Company: Capital One

Location: Washington DC

Posted Dec 20, 2024

The job posting is for a Lead Software Engineer Full Stack position at Capital One, US Remote. The role involves leading a portfolio of technology projects, managing a team of developers, and working on identification and network integration. The ideal candidate should have experience in distributed microservices and full stack systems, and be passionate about staying on top of tech trends. The role offers a competitive salary, benefits, and the opportunity for performance-based incentive compensation.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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