Customer Success Jobs in Washington DC

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Looking for Customer Success jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the Washington DC area.

Privacy Program Manager, Assessment Response & Delivery

Company: Meta

Location: Washington, DC

Posted Dec 20, 2024

Meta is hiring for a Privacy Program Manager position in its Global Privacy Compliance Assurance, Assessment Response and Delivery team. The role involves leading cross-functional initiatives to ensure Meta meets its regulatory obligations and executes a best-in-class privacy program. The ideal candidate should have 6+ years of experience in business operations, project program management, strategy, or management consulting, with 3+ years in privacy or data protection. The role requires a keen interest in understanding Meta's platforms and tooling, and the ability to articulate complex solutions to leadership. Meta is committed to providing equal employment opportunities and offers a competitive salary package including bonus, equity, and benefits.

Class A Delivery Lead

Company: Coca-Cola

Location: Washington, DC

Posted Dec 20, 2024

The job posting is for a full-time, early morning position in Washington D.C. offering a competitive hourly rate of $32.00. The role includes operating company equipment, delivering products to customers, and providing excellent customer service. Benefits include medical, dental, vision, vacation pay, paid holidays, 401k with employer match, and career advancement opportunities after 6 months of employment. The company has been certified as a Great Place to Work in 2023.

Customer Service Associate

Company: Walgreens

Location: Fort Washington, PA

Posted Dec 20, 2024

Walgreens customer service job description: provides courteous, fair, friendly, and efficient checkout service, engages customers and patients, resolves issues, and shares best practices.

Technology Sales Territory Brand Partner Specialist - Southeast

Company: IBM

Location: Washington, DC

Posted Dec 20, 2024

IBM is seeking a skilled professional to establish trusted advisor relationships with 'Sell' partners, develop territory plans, and engage with IBM teams. The role involves leveraging ecosystem programs, enhancing sales velocity, negotiating for commitment, and demonstrating expertise in technology partner sales offerings. A proven history of co-selling, effective communication, and consistent target achievement are required. Knowledge of IBM's product suite and competitive distinctions is preferred.

Federal Solutions Architect & Enablement Lead

Company: Virtru

Location: Washington DC

Posted Dec 20, 2024

Virtru is a leading data protection provider that is committed to changing the rules for data privacy. They offer end-to-end encryption for various data sharing platforms and have a market-leading portfolio of data encryption and privacy enhancing applications. The company values respect for people and data, and their motto is 'Respect the people, Respect the data.' They offer federal solutions and enablement services, with a focus on customer enablement, training, and support. Virtru is dedicated to creating an inclusive workplace and fostering diversity, equity, and inclusion.

Supervisory Interpreter

Company: U.S. Department of State

Location: Washington, DC

Posted Dec 20, 2024

The job is in the Interpreting Division of the Department of State, handling complex assignments for high-ranking officials. Duties include supervising subordinates, managing interpretation projects, serving as lead interpreter for senior officials, maintaining a roster of interpreters, and advising management on various issues. Requirements include U.S. citizenship, Top Secret security clearance, passing a Language Proficiency Test, and E-Verify check. Applicants must have 1 year of specialized experience in translation, interpretation, or related work, and experience leading a team and managing projects. Proficiency in a foreign language and understanding of contemporary politics, economy, and international relations are essential.

Pharmacy Intern

Company: CVS Health

Location: Fort Washington, PA

Posted Dec 20, 2024

CVS Health is offering a 3rd year pharmacy intern role with significant responsibilities, including ensuring patient safety, managing pharmacy operations, and leading with empathy. The role requires strong communication skills, immunization eligibility is preferred, and proficiency in Microsoft Office Suite. The company is committed to improving health care and values fresh ideas and unique contributions.

JR-202416698 Principal Software Engineer, AI Platform (Data)

Company: General Motors

Location: Washington, DC

Posted Dec 20, 2024

General Motors is seeking a technical expert to join their team and lead efforts in designing and implementing robust data ingestion, access, management, and processing systems. The role involves architecting a modern system for ingesting and indexing vehicle data, developing an access abstraction layer, ensuring system scalability, reliability, and performance, and automating ETL processes. The ideal candidate should have a Bachelor's degree in Computer Science or related field, 8+ years of experience in designing scalable data platforms, proficiency in Python, Java, or C++, and hands-on experience with big data technologies and cloud platforms. The role is hybrid, requiring the candidate to report to Mountain View three times a week. The compensation range is $225,000 to $334,800.

Principal Salesforce Technical Architect

Company: IBM

Location: Washington, DC

Posted Dec 20, 2024

IBM Consulting offers a career with long-term client relationships, collaboration, and opportunities to work on hybrid cloud and AI projects globally. The role of a Principal Salesforce Technical Architect involves managing large Salesforce implementations, providing architectural guidance, and technical expertise to delivery teams. Required expertise includes Salesforce Technical Architecture, Salesforce Development, and relevant certifications. Additional expertise in US Federal government security clearance is preferred.

Senior Sales Executive, Mid-Law (Northern FL, Miami)

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 20, 2024

Thomson Reuters is seeking a Senior Sales Executive to sell products like Westlaw, Practical Law, HighQ, and CoCounsel to medium law firms in TN, Northern FL, or Miami. The role involves driving results, closing deals, managing relationships, and possessing deep product knowledge. The ideal candidate has 5+ years of sales experience, a college degree, and expertise in legal publishing. Thomson Reuters offers a comprehensive benefits package, flexible work environment, and a mission to promote justice, truth, and transparency.

Director, Account Specialist

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 20, 2024

The Director, Account Specialist role is crucial for leading a team of Managers and Account Specialists, ensuring customer satisfaction, and meeting performance metrics. Key responsibilities include collaborating with senior leadership, mitigating risks, monitoring industry trends, and analyzing customer data. The ideal candidate should have 10+ years of relevant experience, excellent communication skills, and proficiency in CRM software.

Call Center Representative: Member Service

Company: Addison Group

Location: Washington, DC

Posted Dec 20, 2024

A HireStrategy/Addison Group client is looking for an experienced Call Center representative to support their Member Services department in a high volume call center in Alexandria, Virginia. This is a great opportunity to work with a well-regarded company in a fast paced and fun environment! The job requires handling inbound and outbound calls, providing technical troubleshooting, and promoting the client's products via outbound calls.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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