Customer Success Jobs in Washington DC

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Looking for Customer Success jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the Washington DC area.

Director Partnership & Alliances-Global Partner Accounts

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 19, 2024

Thomson Reuters is establishing a Global Partnerships & Alliances Team to strengthen collaboration with strategic partners. The new Director, Partnerships & Alliances - Global Partner Accounts role will lead large global partner accounts, focusing on strategic growth, governance, and innovation. The role involves defining OKRs, developing global account strategies, identifying growth opportunities, and collaborating with marketing teams.

Intelligence Operations Advisor

Company: Amentum

Location: Washington DC

Posted Dec 18, 2024

Amentum is seeking Intelligence Operations Advisors to support their Client in the Northern Virginia area. The position requires a Bachelor's degree and at least 12 years of relevant professional experience. Familiarity with cable writing, classified databases, and targeting tools is required. Strong briefing and writing skills, as well as the ability to work well with teams or individually, are also necessary. A high level of US Government clearance is required at the time of application. Desired qualifications include customer operations certification, overseas experience, and experience in Intelligence Operations Analysis, Support to Field Operations, and identifying targeting leads through the exploitation of all-source databases.

Pricing Analyst

Company: Momentus Technologies

Location: Washington DC

Posted Dec 17, 2024

Momentus provides industry-leading event and venue management software, offering leading-edge SaaS technology that provides a 360-view of their business, allowing them to cut costs, save time, and increase revenue. They are used by top shows, famous museums, global convention centers, performing arts venues, professional sports arenas, and other unique events. They offer a fast-paced, exciting environment with career opportunities and the chance to make a direct impact on their product and customers.

Integration Developer (SaaS)

Company: LeapPoint

Location: Washington DC

Posted Dec 17, 2024

LeapPoint is seeking a SaaS Integration Developer to work on complex IT problems for clients. The role involves designing, developing, and deploying integrations using various iPaaS products. The position is telecommute and requires strong organizational skills, ability to manage tasks, and contribute to a team. A degree in Management Information Systems or Computer Science is preferred. LeapPoint is a recognized management consulting firm with a focus on helping customers deliver outcomes that propel business forward.

Cyber Incident Manager

Company: BCMC

Location: Washington DC

Posted Dec 17, 2024

BCMC is seeking a Cyber Incident Manager to support a US Government customer in providing onsite incident response to civilian Government agencies and critical asset owners who experience cyberattacks. The role involves investigating breaches, developing mitigation plans, and assisting with service restoration. The ideal candidate should have US Citizenship, an active TSSCI clearance, and be able to obtain DHS Suitability. They should have 5+ years of directly relevant experience in cyber incident management or cybersecurity operations.

Administrative Assistant & Office Manager

Company: Telesat

Location: Washington DC

Posted Dec 17, 2024

Telesat is a leading global satellite operator with a 50-year history of providing reliable and secure satellite-delivered communications solutions. They are set to revolutionize global broadband connectivity with their revolutionary Low Earth Orbit (LEO) satellite network, Lightspeed, scheduled for 2027. The company's state-of-the-art fleet includes 15 GEO satellites and one Phase 1 LEO satellite. They are currently hiring an Executive Assistant for their Bethesda MD office.

Senior Systems/Hardware Engineer

Company: Azenta Life Sciences

Location: Washington DC

Posted Dec 17, 2024

The text describes a job posting for a Senior Systems Hardware Engineer at Azenta Life Sciences. The company is a global leader in the life sciences space with a focus on automated bio sample management solutions and genomic services. The role involves leading and contributing to hardware design, including complex electromechanical mechanisms and drive systems, from initial concept to manufacturing and field support. The position is individual contributor level with opportunities for mentoring and growth into a management role.

Azure IaaS Engineer

Company: CACI International Inc

Location: Washington DC

Posted Dec 17, 2024

CACI is seeking an experienced Azure IaaS Engineer to be part of a dynamic team designing, implementing, and transitioning a government customer to the Microsoft Azure platform. The candidate will be responsible for operational support and service delivery of managed enterprise services, working on service delivery initiatives that improve availability and performance. The role requires expert knowledge of Windows Server Operating Systems deployed in Azure IaaS, SaaS, PaaS, strong scripting and PowerShell skills, and experience managing the Azure platform using Intune. The candidate should have ITILv3 or v4 Foundations certification, previous DHS or DoD experience, and other handson Microsoft Windows administrator certifications.

Passport Support Associate III

Company: CGI

Location: Washington, DC

Posted Dec 19, 2024

CGI Federal is seeking experienced Support Associates for the Special Issuance Agency. The role involves operating equipment, preparing and mailing passport documents, and interfacing with applicants. Required qualifications include a Bachelor's Degree, general office experience, proficiency in Microsoft Office, and the ability to maintain accuracy and security awareness. US citizenship and Public Trust clearance are mandatory. CGI offers benefits and a collaborative work environment.

Application Suite Technical Lead

Company: Leidos

Location: Washington DC

Posted Dec 18, 2024

The Leidos National Security Sector is seeking an experienced Application Suite Technical Lead for a critical Intelligence Community customer. The role involves leading a team to design and develop a new comprehensive microservice-based application suite for the customer. The ideal candidate should be proficient in both frontend and backend development and have experience in fostering collaboration between teams. The position requires leadership, a hands-on approach to researching, developing, deploying, and achieving government authority to operate. The role is in anticipation of an upcoming contract award.

Cashier/Food Service Worker

Company: Sodexo

Location: Washington, DC

Posted Dec 19, 2024

Sodexo is seeking a full-time Cashier/Food Service Worker for varying shifts at the US House of Representatives. The role involves operating a cash register, assisting in food service setup and serving, and supporting the retail operation. Sodexo offers a flexible work environment, training opportunities, and comprehensive benefits including paid time off, medical, dental, vision, tuition reimbursement, and a 401k. The company values diversity and inclusion, fostering an environment where all employees are respected and valued.

Program Support Coordinator

Company: Technical Assent

Location: Washington DC

Posted Dec 17, 2024

This job posting is for a Consultant position supporting a Federal government client. The role involves researching, preparing, and delivering high-quality solutions, working as part of an innovative team. The successful candidate will have experience in supporting high-priority projects, organizing meetings, conducting site visits, and providing guidance on implementation challenges. The position is remote with some travel expectations.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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