Customer Success Jobs in Washington DC

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Looking for Customer Success jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the Washington DC area.

Senior Systems Engineer

Company: Planet Technologies

Location: Washington DC

Posted Dec 17, 2024

Planet Technologies, the leading provider of Microsoft Consulting Services, is seeking a highly motivated Senior Systems Engineer to join their growing team. The role involves supporting impactful projects, operating and maintaining Atlassian Developer Tools, designing, developing, testing, and maintaining internally developed API-based microservices, and ensuring quality of service, uptime, and security. The individual will be responsible for the native functionality of products, plugin integrations, and overall interoperability. The position requires a Bachelor's degree in engineering, computer science, or a related field, with a minimum of 10 years of experience in designing and developing complex server-based client-server API-oriented microservice and/or n-tiered applications. The role is 100% onsite in Washington DC and requires an active TopSecret clearance with SCI eligibility.

Cash Logistics Processor

Company: Brink’s

Location: Washington DC

Posted Dec 17, 2024

Brinks is a leading global provider of cash and valuables management digital retail solutions and ATM managed services. They have been in operation for over 165 years and are committed to providing the highest levels of service and support to their customers. They believe in building partnerships that secure commerce and fostering an inclusive culture that values people with diverse backgrounds and perspectives. They are looking for a Cash Logistics Processor to verify bank deposits, prepare cash shipments, and connect money from one place to another.

Houseperson

Company: Placemakr

Location: Washington DC

Posted Dec 17, 2024

Placemakr is a company that offers apartment-like spaces in handpicked neighborhoods. They have a tech-enabled buildings concept that creates unique guest experiences and adds value to real estate. The company values collaboration and has a non-property team that supports property execution and platform evolution. They are looking for collaborative, driven individuals to join their expanding presence across the US.

Sr. Solution Sales Executive - Creator Workflows - Federal Civilian

Company: ServiceNow

Location: Washington DC

Posted Dec 17, 2024

ServiceNow is a company that aims to make the world work for everyone by providing technology and innovative solutions. They value diversity, belonging, and moving fast to meet the needs of their customers and communities. The company offers competitive compensation, benefits, and a flexible work environment. They are committed to creating an inclusive environment and welcome candidates from non-traditional backgrounds.

FOIA Analyst, JM-Senior

Company: DarkStar Intelligence

Location: Washington DC

Posted Dec 17, 2024

The job posting is for a Senior FOIA Analyst at DarkStar Intelligence in McLean, VA. The ideal candidate will be responsible for reviewing, assessing, and responding to public and official requests for the release of classified and sensitive ODNI information under FOIA PA or MDR. The role requires stringent enforcement of privacy laws and regulations, including ensuring public accessibility of cleared information and safeguarding personal data. The position also involves assisting lawyers in litigation support, maintaining case databases, and developing and delivering training on FOIA and privacy processes and policy.

Business Development Manager, Federal

Company: Wiz

Location: Washington DC

Posted Dec 17, 2024

At Wiz, we are revolutionizing cloud security and empowering businesses to thrive in the cloud. We are looking for a Business Development and Capture to lead strategic growth efforts within the Department of Defense and Civilian Agencies. This role focuses on identifying and capturing major opportunities while building meaningful relationships with key mission stakeholders.

Site Reliability Engineer

Company: Planet Technologies

Location: Washington DC

Posted Dec 17, 2024

Planet Technologies, a leading Microsoft services provider for the public sector, is seeking a highly motivated Site Reliability Engineer to join their growing team. The role involves supporting impactful projects, operating and maintaining Atlassian Developer Tools, and designing, developing, testing, and maintaining internally developed API-based microservices. The position is 100% onsite in Washington DC and requires a Bachelor's degree in engineering, computer science, or a related field, along with active TopSecret clearance with SCI eligibility. The salary range for Engineers at Planet Technologies is $95,000 to $190,000.

Contract Specialist

Company: Management Sciences for Health

Location: Washington DC

Posted Dec 17, 2024

The Contracts Specialist plays a critical role in advancing MSH's mission of working shoulder-to-shoulder with countries and communities to save lives and improve the health of the world's poorest and most vulnerable people by building strong resilient sustainable health systems. The Contract Specialist provides award management and compliance support under the primary supervision of the Senior Contracts Officer and has primary responsibility for daily award administration of small and medium size awards instruments where MSH is the prime contractor/recipient or MSH is the subcontractor/subrecipient of an award. The Contract Specialist adheres to MSH's Code of Business Ethics and Conduct, Donor Regulations, and MSH Standard Operating Procedures in all activities and works in accordance with MSH's policies and procedures.

Marketing and Communications Manager

Company: Sunwater Capital

Location: Washington DC

Posted Dec 17, 2024

Sunwater Capital Management is seeking a Marketing and Communications Manager to drive the commercial success of their portfolio, which includes a data and analytics platform for the US Congress, a mergers and acquisitions data platform for healthcare and senior living industries, and comprehensive health insurance with dental and vision benefits. The role involves developing and executing marketing strategies, managing social media, producing written and audio/video content, and building relationships with media and influencers. The ideal candidate should have 5+ years of relevant experience, a network within the public policy community or healthcare private equity sector, and excellent English communication skills.

Assistant Manager of Billing

Company: Crowell & Moring

Location: Washington DC

Posted Dec 17, 2024

The job description is for an Assistant Manager of Billing at Crowell & Moring LLP. The role involves leading billing operations, ensuring efficiency, accuracy, and adherence to firm policies. The position requires supervising a team, managing daily operations, and handling reporting requirements. The qualifications include a Bachelor's degree in Accounting or related field, at least 5 years of experience in billing with supervision, and advanced knowledge of accounting concepts and account systems.

Public-Private Talent Exchange Specialist, JM - Senior

Company: DarkStar Intelligence

Location: Washington DC

Posted Dec 17, 2024

DarkStar Intelligence is seeking a highly skilled PublicPrivate Talent Exchange Specialist JM Senior to support a federal government client in Bethesda MD. This full-time onsite role requires a TSSCI CI Poly clearance and involves providing administrative support, tracking program status, performing research, vetting private industry partners, reviewing nominations, updating documentation, creating talking points, and coordinating with 18 IC agencies and private industry partners. The minimum qualifications include a BABS and 3+ years of experience or no degree and 9 years of experience, TSSCI with Poly level clearance, strong communication skills, familiarity with program management processes, and proficiency with Microsoft Office suite.

Product Manager- Partner Platform

Company: GEICO

Location: Washington DC

Posted Dec 17, 2024

GEICO is looking for an accomplished Product Manager to join their Geico Insurance Agency team. The ideal candidate should have sound Agile product management fundamentals, a proven track record of building and working with teams, and customer empathy. The position is preferably a hybrid role, but exceptional remote candidates will be considered. The successful candidate will also have strong execution skills and a track record of building and leading multiple high-performing sprint teams.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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