Customer Success Jobs in Washington DC

50,152 open positions · Updated daily

Looking for Customer Success jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the Washington DC area.

AWS & Azure Administrator

Company: Leidos

Location: Washington DC

Posted Nov 20, 2024

Leidos is looking for an AWS and Azure Administrator to support the DHS Cyber Assessments Program. The job requires experience with cloud computing, cybersecurity, and IT service management. The company is committed to innovation, customer success, and community involvement.

Senior Penetration Tester

Company: Leidos

Location: Washington DC

Posted Nov 20, 2024

Leidos is looking for a Senior Penetration Tester to support the DHS Cyber Assessments Program. The job requires knowledge of penetration testing best practices, experience with various tools, and a strong understanding of web application and network based penetration testing security tools.

Cybersecurity Advisor

Company: Rapid7

Location: Washington DC

Posted Nov 20, 2024

Rapid7 Cybersecurity Advisors partner with customers to increase resilience against threats through tailored mitigation recommendations and regular touchpoints. As a Cybersecurity Advisor, you will be the key trusted advocate to customers, leveraging technical knowledge to guide them in the successful usage of security product features and enhancements.

Mulesoft Architect - Technical Lead

Company: IBM

Location: US Washington

Posted Nov 20, 2024

The text describes a career in IBM Consulting, highlighting the importance of long-term relationships, collaboration, and innovation. It also outlines the role and responsibilities of a Mulesoft Architect, including designing and developing technical solutions, leading a team, and providing client-facing skills.

Senior Platform Engineer

Company: IBM

Location: US Washington

Posted Nov 20, 2024

IBM Consulting is looking for a Senior Platform Engineer with experience building and operating hybrid infrastructure developer platforms. The role requires 5+ years of experience leading teams, hands-on experience with Keycloak, and working experience with FICAM. The company offers a culture of evolution and empathy, long-term career growth, and development opportunities.

Proposal Writer

Company: 10Pearls

Location: Washington DC

Posted Nov 20, 2024

10Pearls is a fast-growing technology company looking for a contract-to-hire Proposal Writer. The ideal candidate will have 25 years of experience in proposal content development, proposal writing, or a related field. The company offers a competitive compensation package, including strong medical, dental, and vision plans, employer-funded health reimbursement account, generous 401k plan, and more.

Associate Managed Detection & Response (MDR) Analyst

Company: Rapid7

Location: Washington DC

Posted Nov 20, 2024

Rapid7 is hiring Associate Managed Detection and Response Analysts to work in their Tactical Operations team. The team is responsible for handling high-priority security alerts and investigations. The role requires 2 years of experience in cybersecurity, problem-solving skills, and a willingness to work on a shift schedule. The company offers a flexible work environment and opportunities for growth.

Senior Data Scientist

Company: Udemy

Location: Washington, DC

Posted Nov 20, 2024

Udemy, a global learning platform, is seeking a psychometrician with 3+ years of industry experience in data science or psychometrics. The role involves collaborating with cross-functional teams to develop and maintain skill assessment platforms, using psychometric models and data-driven decision making. Udemy values diversity and offers comprehensive benefits including health coverage, parental support, and unlimited access to Udemy courses.

Network Architect

Company: Leidos

Location: Washington DC

Posted Nov 20, 2024

The job posting is for a network engineer position at Leidos, a company that delivers innovative solutions through its diverse and talented people. The job requires experience in designing and architecting routed and switched networks, operating and troubleshooting network routers and switches, and maintaining networked computers. The company offers a competitive pay range and a positive work environment.

Payroll Accountant

Company: 10Pearls

Location: Washington DC

Posted Nov 20, 2024

10Pearls is looking for an accountant with payroll expertise to manage payroll processes for the US team. The role requires a strong candidate with experience in payroll, accounting, and GAAP principles. The company offers a competitive compensation package and a diverse workplace.

Associate Cybersecurity Advisor

Company: Rapid7

Location: Washington DC

Posted Nov 20, 2024

The job description is for an Associate Cybersecurity Advisor who will work with the Cybersecurity Advisor team to deliver services to customers, gaining experience in Information Security and Managed Detection and Response. The role involves working with various teams, delivering reports, triaging alerts, and addressing customer needs. The ideal candidate has an Associate's degree in Information Technology or related experience, excellent communication skills, and industry-related certifications.

Project Manager

Company: 10Pearls

Location: Washington DC

Posted Nov 20, 2024

The job description is for a Project Manager to lead digital software projects, manage risks, and improve customer experience. The company, 10Pearls, is a global digital technology partner that helps clients reimagine their digital presence.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

Related Pages