Customer Success Jobs in Washington DC

50,170 open positions · Updated daily

Looking for Customer Success jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the Washington DC area.

Senior Manager, Digital Platforms

Company: ICF

Location: Washington DC

Posted Oct 06, 2024

ICF is seeking a Senior Manager to join their Digital Modernization and Experience DMX Group. The role involves supporting the operations and growth capability of ICF's Digital Platforms team, leading the operations, marketing, and compliance within practice areas, and bridging various technologies.

Systems Engineer (5240)

Company: MetroStar

Location: Washington DC

Posted Oct 06, 2024

The job posting is for a Systems Engineer position at MetroStar Systems, requiring 8+ years of experience, with a focus on collaboration, system design, and infrastructure management. The company offers a generous benefits package, professional growth, and a diverse environment.

Principal Security Engineer - Reliability Engineering

Company: ID.me

Location: Washington DC

Posted Oct 06, 2024

IDme is a high-growth enterprise software company that simplifies how people prove and share their identity online. The company empowers people to control their data through a portable and trusted login, and has received numerous awards and funding.

Acquisition Subject Matter Expert (SME)

Company: hatch I.T.

Location: Washington DC

Posted Oct 06, 2024

The job posting is seeking an Acquisition Subject Matter Expert to join Apex TK's team. The role will provide advisory and assistance services to support Sponsor acquisition teams with drafting, refining, and providing quality assurance on competitive acquisition and requirements documents.

Optical Keyholder - Downtown Crown

Company: Warby Parker

Location: Washington DC

Posted Oct 07, 2024

Warby Parker is seeking an Optical Supervisor to join their team. The role involves creating customer experiences, leading a team, and maintaining store operations. The ideal candidate is energetic, self-motivated, and passionate about the eyewear industry.

Key Account Executive (Enterprise) - API/CPaaS

Company: Vonage

Location: Washington DC

Posted Oct 07, 2024

The job posting is for a Key Account Executive at Vonage, a global cloud communications leader. The role involves driving growth and success of Vonage's APICPaaS solutions, particularly in the Enterprise segment. The job requires a proven track record of success in Enterprise technology sales, strong relationship-building skills, and excellent communication and negotiation skills.

Acquisition Consultant

Company: hatch I.T.

Location: Washington DC

Posted Oct 06, 2024

The job posting is for an Acquisition Consultant to join Apex TK's team. The role involves managing concurrent source selections, providing guidance on the source selection process, and supporting various acquisition activities.

Data Analyst

Company: Alarm.com

Location: Washington DC

Posted Oct 06, 2024

Alarmcom is seeking a Data Analyst to join their team. The role involves developing and automating reports, analyzing data, and providing insights to drive business decisions. The company offers a competitive salary, benefits, and a dynamic work environment.

Regional Partner & Campaign Manager- Public Sector

Company: Elastic

Location: Washington DC

Posted Oct 07, 2024

Elastic is seeking a Regional Partner Marketing and Campaigns Manager to create and execute targeted marketing programs to grow and accelerate our comarketing relationship with regional resell partners technology alliances hyper scalers and our distributor Carahsoft. The company is looking for someone who is comfortable working in a fast-paced cross-functional environment in a fast-growing technology company and wants to make an impact.

Retail Sales Associate - M Street - Georgetown

Company: Gap Inc.

Location: Washington, DC

Posted Oct 06, 2024

Athleta, a certified B Corp, is seeking passionate individuals to join their team. The role involves providing excellent customer service, educating customers about products, and promoting brand loyalty. The company offers competitive benefits, including a merchandise discount, paid time off, and extensive 401(k) plan. Athleta is committed to diversity and inclusion, having been recognized by Forbes as one of the World's Best Employers and Best Employers for Diversity.

Solutions Engineer, Public Sector

Company: Scale AI

Location: Washington DC

Posted Oct 07, 2024

The job posting is for a Solution Engineer position at Scale, a company that believes in making AI accessible to everyone. The role involves working with federal clients, creating tailored demonstrations, and integrating external datasets to solve government use cases. The company offers a competitive compensation package, including base salary, equity, and benefits.

IT Support Specialist

Company: ID.me

Location: Washington DC

Posted Oct 07, 2024

IDme is a high-growth enterprise software company that simplifies identity proofing and verification. They have received numerous awards and have a robust identity network. The company is looking for an IT Support Specialist to join their team.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

Related Pages