Customer Success Jobs in Washington DC

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Looking for Customer Success jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the Washington DC area.

Platinion Enterprise Solutions Principal IT Consultant

Company: Boston Consulting Group (BCG)

Location: Washington, DC

Posted Oct 06, 2024

Boston Consulting Group (BCG) is a global consulting firm that specializes in business strategy, technology, and design. Founded in 1963, BCG has a long history of pioneering business strategy and now focuses on transformational approaches that benefit all stakeholders. The firm employs diverse, global teams with deep industry and functional expertise, delivering solutions through management consulting, technology, and design. BCG Platinion, a subsidiary launched in 2000, adds deep technical expertise to BCG's capabilities, focusing on digital transformation, cybersecurity, and risk management. Principal IT Consultants at BCG Platinion are collaborative, agile, technical experts who drive change and optimize IT best practices. They manage large-scale ERP projects, restructure business and IT processes, and support IT functions during mergers and acquisitions. The role requires a bachelor's or master's degree, 6+ years of IT/ERP consulting experience, and excellent communication and analytical skills. BCG offers competitive compensation, benefits, and opportunities for career growth and impact on business and society.

Security Software Engineer (Starshield) - Top Secret Clearance

Company: SpaceX

Location: Washington, DC

Posted Oct 06, 2024

SpaceX is seeking a Security Software Engineer with a strong background in cryptography and network security to work on the Starshield project, which leverages SpaceX's Starlink technology for national security efforts. The role involves designing and building security infrastructure, developing security features for Starshield systems, and maintaining production systems. The ideal candidate has experience in software engineering, applied cryptography, network security, operating system security, and secure/authenticated boot. They should be comfortable working at different levels of abstraction, have excellent communication skills, and be able to work independently and in a team. The position offers a competitive salary and comprehensive benefits package.

Product Manager, Platform

Company: EVERFI

Location: Washington, DC

Posted Oct 06, 2024

EVERFI, a global technology company, is seeking a Product Manager, Platform to oversee key features of their learning management platform. The role involves defining and managing platform survey capabilities, conducting market research, co-leading customer and user research, coordinating with development teams, improving product experience, maintaining the product roadmap, and assisting product marketing. The ideal candidate should have a Bachelor's degree, 4 years of product management experience, experience with survey mechanisms, data management, and agile development methodologies. EVERFI offers competitive benefits, a casual work environment, and a strong company culture.

Senior Fraud Protection Operations Manager

Company: CSC

Location: Washington DC

Posted Oct 06, 2024

CSC is a global business legal and financial services company that provides knowledge-based solutions to clients worldwide. The company is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

Director, People Systems

Company: FiscalNote

Location: Washington, DC

Posted Oct 06, 2024

The Director, People Systems, will partner with FiscalNote leadership to design, build, implement, and manage HR systems and workflows. They will identify areas for improvement, implement changes, and ensure system and process compliance. The role requires a strategic mindset, strong analytical skills, and experience in administering HR systems. The ideal candidate will have a Bachelor's degree, 2+ years of experience in HR systems, and expertise in HR systems solutions, business reporting, and analytics.

Program Manager

Company: Fusion Technology LLC

Location: Washington DC

Posted Oct 06, 2024

Fusion Technology is hiring a Program Manager to support their Cable Installation Support Service CISS contract. The job requires experience in project management, team leadership, and client interface. The company values its employees and offers a comprehensive compensation package.

Application Suite Technical Lead

Company: Leidos

Location: Washington, DC

Posted Oct 06, 2024

Leidos National Security Sector is seeking an experienced Application Suite Technical Lead to lead a team in designing and developing a new, comprehensive microservice-based application suite for a critical Intelligence Community customer. The role involves leading a team to design and develop applications for analytic production planning, authoring, analytic review workflow, and product storage. The ideal candidate should be technically proficient in both front-end and back-end development, and should be keen on fostering collaboration between teams to achieve integrated and innovative solutions. The role demands leadership and a hands-on approach to researching, developing, deploying, and achieving government authority to operate (ATO) a platform that is critical to the Office of the Secretary of Defense and the warfighter. This key personnel role is in anticipation of an upcoming contract award.

Web Development Technical Lead

Company: Leidos

Location: Washington, DC

Posted Oct 06, 2024

Leidos National Security Sector is seeking an experienced Web Development Technical Lead to lead a team in designing and developing a new intelligence discovery website. The role involves modernizing and expanding the customer's capabilities, ensuring system compatibility, and implementing best practices for software development. The ideal candidate must have an active Top Secret security clearance, a degree in software engineering or related field, and extensive experience in front-end and back-end development, database design, and project management.

Principal Quantitative Analyst - CMA Predictive Analytics

Company: Capital One

Location: Washington DC

Posted Oct 06, 2024

The job posting is for a Quantitative Analyst position at Capital One, where the candidate will work on developing behavior and valuation models for balance sheet portfolios, and will partner with various lines of business to deliver breakthrough analytical solutions.

Senior Technical Advisor (STA) – Local Capacity Strengthening (LCS)

Company: Management Sciences for Health

Location: Washington DC

Posted Oct 06, 2024

The job posting is for a Senior Technical Advisor for Local Capacity Strengthening (STALCS) at Management Sciences for Health (MSH). The STALCS will help mainstream evidence-based LCS across the organization, ensure technical excellence in LCS, and contribute to thought leadership in this space.

Product Manager

Company: Meta

Location: Washington, DC

Posted Oct 06, 2024

Meta is seeking experienced Product Managers to join their cross-functional teams. The role involves driving product vision, strategies, and roadmaps, aligning with Meta's mission and industry standards. Responsibilities include managing projects, leading innovation, and integrating data and research into product strategies. The ideal candidate should have 8+ years of product management experience, a degree in a relevant field, and strong leadership, communication, and technical skills. Meta offers competitive compensation and benefits.

Maintenance Technician, Fairmont

Company: KETTLER

Location: Washington, DC

Posted Oct 06, 2024

KETTLER is currently hiring a Maintenance Technician in Fairmont, Washington, DC. The role involves handling multiple residential service requests, performing preventive maintenance, and demonstrating excellent customer service skills. The ideal candidate should have 1 year of maintenance experience, EPA/CFC certifications, a valid driver's license, and the ability to work on-call emergencies. The job offers opportunities for learning and growth, and the company values a good work ethic and passion for helping people.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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