Customer Success Jobs

979,932 open positions · Updated daily

Customer Success sits at the intersection of product, sales, and support, making it a high‑growth area as SaaS firms chase net revenue retention. Companies are now investing in AI‑driven health scoring and proactive churn alerts, creating an urgent need for analysts who can translate data into action.

Roles range from Customer Success Manager (CSM) and Onboarding Specialist to Renewal Lead and Enterprise Success Engineer. A CSM maps the customer journey, uses tools like Gainsight, Totango, or ChurnZero to track health scores, and coordinates cross‑functional initiatives. Onboarding Specialists focus on rapid first‑month adoption, while Renewal Leads drive quarterly business reviews and expansion negotiations. Enterprise Success Engineers dive into API integrations and custom dashboards, turning technical support into strategic partnership.

Salary transparency is vital for success professionals because it aligns compensation with key performance indicators such as Net Promoter Score, churn rate, and expansion revenue. Knowing the exact pay range for each role helps talent negotiate based on impact, ensures equity across remote teams, and signals that a company values measurable customer outcomes.

Senior Managing Consultant - Finance Transformation

Company: IBM

Location: London, GB

Posted Dec 11, 2025

This role involves leading finance transformation projects using AI and digital solutions, collaborating with global clients, and fostering career growth through innovation and mentorship.

Solution Architect-SuccessFactors (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 11, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with global clients, innovation, and professional growth. The role involves designing SAP SuccessFactors architectures, ensuring compliance, and leading cross-functional teams to deliver impactful technology implementations.

SAP S/4HANA Order-to-Cash Consultant

Company: IBM

Location: Zagreb, HR

Posted Dec 11, 2025

This text describes a managing consultant role at IBM Consulting, emphasizing collaboration with global clients, leadership in SAP solutions, career growth opportunities, and professional development. It highlights required expertise in SAP implementation, agile methodologies, and cross-functional teamwork, while presenting the role as impactful and intellectually stimulating.

【日本IBM】Salesforce Consultant/Architect

Company: IBM

Location: Tokyo, JP

Posted Dec 11, 2025

This job description highlights opportunities for career growth in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and a supportive culture focused on long-term development.

Manager – Financial Planning & Analysis (FP&A)

Company: IBM

Location: BANGALORE, IN

Posted Dec 11, 2025

This text describes a FP&A Analyst role at IBM Consulting, emphasizing career growth, collaboration with clients, technological advancements, and professional development opportunities. It highlights responsibilities involving financial planning, data analysis, and process improvement using advanced tools and methodologies.

Principal Engineer - HashiCorp Terraform Core Platform and Providers

Company: IBM

Location: Multiple Cities

Posted Dec 11, 2025

This text describes a senior technical leadership role at IBM focused on shaping Terraform's core functionality and provider ecosystem. The position emphasizes strategic direction, architectural guidance, and execution quality in developing cloud-native solutions. It highlights collaboration with cross-functional teams, technical expertise in distributed systems, and leadership in defining technical standards for millions of users.

Back-end Developer Intern

Company: IBM

Location: BANGALORE, IN

Posted Dec 11, 2025

This text describes an IBM internship opportunity focusing on Product Engineering support, requiring skills in programming, computer architecture, and problem-solving. It highlights the chance to work on complex mainframe projects and collaborate with clients, emphasizing innovation and technical challenge.

Record to Report Analyst

Company: IBM

Location: Heredia, CR

Posted Dec 11, 2025

This job description highlights a role in IBM Consulting focusing on financial operations, client collaboration, and innovation. Responsibilities include journal entries, reconciliations, and process improvements. Required skills include accounting knowledge and advanced Excel proficiency.

Sr.Resident Solutions Engineer

Company: IBM

Location: Tokyo, JP

Posted Dec 11, 2025

This text describes a Resident Solutions Engineer role at HashiCorp, outlining responsibilities such as building infrastructure pipelines, ensuring security compliance, and optimizing performance. It emphasizes required experience in cloud transformation, technical tools, and Japanese proficiency, while highlighting the importance of innovation and operational efficiency in supporting global enterprises.

Principal Software Engineer, HashiCorp Terraform Enterprise

Company: IBM

Location: Multiple Cities

Posted Dec 11, 2025

This job description highlights a senior technical leadership role at IBM focusing on scalable cloud solutions, architectural guidance, and enterprise-level innovation. The position emphasizes strategic direction, operational resilience, and expertise in distributed systems and security.

IBM Sales Accelerator Program: MEA Storage Sales Specialist - Arabic speaking (including 1 year in Valencia, Spain)

Company: IBM

Location: Valencia, ES

Posted Dec 11, 2025

The IBM Tech Sales Accelerator Program offers ambitious graduates a 12-month structured training path with mentorship, real-world experience, and opportunities to transition into IBM Storage sales roles in key markets. The role emphasizes solution-selling, client relationship management, and collaboration across IBM's ecosystem to drive business growth and innovation.

Technology Partner Specialist

Company: IBM

Location: Zurich, CH

Posted Dec 11, 2025

The text outlines the role of an IBM Sell Technology Partner Specialist, detailing responsibilities such as cultivating partner relationships, driving revenue growth, and collaborating on strategic planning. It lists required education, technical expertise, and skills in sales strategies, project management, and IBM technology understanding.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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