Customer Success Jobs

979,932 open positions · Updated daily

Customer Success sits at the intersection of product, sales, and support, making it a high‑growth area as SaaS firms chase net revenue retention. Companies are now investing in AI‑driven health scoring and proactive churn alerts, creating an urgent need for analysts who can translate data into action.

Roles range from Customer Success Manager (CSM) and Onboarding Specialist to Renewal Lead and Enterprise Success Engineer. A CSM maps the customer journey, uses tools like Gainsight, Totango, or ChurnZero to track health scores, and coordinates cross‑functional initiatives. Onboarding Specialists focus on rapid first‑month adoption, while Renewal Leads drive quarterly business reviews and expansion negotiations. Enterprise Success Engineers dive into API integrations and custom dashboards, turning technical support into strategic partnership.

Salary transparency is vital for success professionals because it aligns compensation with key performance indicators such as Net Promoter Score, churn rate, and expansion revenue. Knowing the exact pay range for each role helps talent negotiate based on impact, ensures equity across remote teams, and signals that a company values measurable customer outcomes.

SAP HANA SCM SD

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This role involves collaborating with clients on SAP solutions, emphasizing innovation, professional growth, and impactful projects within IBM's ecosystem.

Technical Support Representative (Tester)

Company: IBM

Location: Kaohsiung, TW

Posted Dec 09, 2025

This role involves collaborating with clients on system testing and innovation, offering growth opportunities in a supportive environment with emphasis on technical expertise and remote collaboration.

Package Consultant-SAP HANA Master Data Governance

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text describes a career in IBM Consulting focused on collaborative client relationships, innovation in hybrid cloud and AI solutions, and professional growth opportunities. It highlights roles involving SAP expertise, strategic problem-solving, and technology integration across industries.

Package Consultant-Oracle Cloud HCM

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and opportunities for long-term growth. It highlights the role's focus on technical expertise, client relationships, and problem-solving through IBM's technology platforms.

Security Consultant - Biometrics

Company: IBM

Location: Mumbai, IN

Posted Dec 09, 2025

This job description highlights IBM Consulting's focus on innovation, client collaboration, and career growth. It emphasizes working with global clients on hybrid cloud and AI solutions, supported by IBM's technology ecosystem. The role requires technical expertise in biometrics, endpoint management, and scripting, with opportunities for professional development.

Customer Success Manager Architect (Campus)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This role involves helping clients maximize IBM product value through strategic advisory and collaboration, offering career growth and impactful work in a supportive environment.

AI Specialist – Entry Level Sales Program 2026

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM's AI Specialist role focuses on collaborative innovation, client-centric AI solutions, and career growth through technology and teamwork.

Delivery Consultant for Infrastructure Automation and FinOps

Company: IBM

Location: Ljubljana, SI

Posted Dec 09, 2025

This text promotes a career opportunity at IBM Technology Expert Labs, emphasizing collaborative innovation, professional growth, and impactful problem-solving through infrastructure automation and DevOps expertise. It highlights a supportive learning culture, technical development, and contributions to clients' business success.

Software Developer - L3 Engineer

Company: IBM

Location: Mulhuddart, IE

Posted Dec 09, 2025

This job description outlines a role requiring advanced technical expertise in software development and support, with responsibilities including troubleshooting complex issues, collaborating with cross-functional teams, and mentoring junior engineers. The position emphasizes strong analytical skills, proficiency in specific technologies, and experience with Agile methodologies.

AWS Devops Engineer - Defence sector

Company: IBM

Location: Cheltenham, GB

Posted Dec 09, 2025

IBM CIC offers career growth opportunities in a supportive culture focused on innovation and professional development. The role includes working with cutting-edge technologies, mentorship programs, and flexible work arrangements. The job emphasizes collaboration, continuous learning, and contributions to impactful AWS infrastructure solutions.

Package Consultant-Oracle SCM

Company: IBM

Location: Kolkata, IN

Posted Dec 09, 2025

This text describes a consulting role at IBM focusing on hybrid cloud and AI solutions, emphasizing collaboration with clients, innovative problem-solving, and career growth opportunities. It outlines responsibilities, required expertise in Oracle technologies, and preferred qualifications for success in the position.

Quality Engineer-Performance & Resilience Management

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, requiring technical expertise in performance testing tools and emphasizing collaboration, growth opportunities, and strategic partnerships.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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