Customer Success Jobs

979,932 open positions · Updated daily

Customer Success sits at the intersection of product, sales, and support, making it a high‑growth area as SaaS firms chase net revenue retention. Companies are now investing in AI‑driven health scoring and proactive churn alerts, creating an urgent need for analysts who can translate data into action.

Roles range from Customer Success Manager (CSM) and Onboarding Specialist to Renewal Lead and Enterprise Success Engineer. A CSM maps the customer journey, uses tools like Gainsight, Totango, or ChurnZero to track health scores, and coordinates cross‑functional initiatives. Onboarding Specialists focus on rapid first‑month adoption, while Renewal Leads drive quarterly business reviews and expansion negotiations. Enterprise Success Engineers dive into API integrations and custom dashboards, turning technical support into strategic partnership.

Salary transparency is vital for success professionals because it aligns compensation with key performance indicators such as Net Promoter Score, churn rate, and expansion revenue. Knowing the exact pay range for each role helps talent negotiate based on impact, ensures equity across remote teams, and signals that a company values measurable customer outcomes.

Infrastructure Specialist-System Administration

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

The role involves working with clients on hybrid cloud and AI solutions, emphasizing innovation, technical expertise, and career growth opportunities within IBM's ecosystem.

Application Architect-Mainframe Modernization

Company: IBM

Location: Hyderabad, IN

Posted Dec 09, 2025

IBM Consulting offers roles in hybrid cloud and AI solutions, emphasizing collaboration, technical expertise, and career growth through innovation and client-focused projects.

Senior TM Consultant

Company: IBM

Location: Stockholm, SE

Posted Dec 09, 2025

This text describes a career opportunity in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and professional growth. It outlines responsibilities involving SAP consulting, technical leadership, and project management, while highlighting required expertise and qualifications.

Software Engineer - OpenRAG FullStack

Company: IBM

Location: San Jose, US

Posted Dec 09, 2025

This job description highlights opportunities to work on innovative AI-powered cloud-native solutions at IBM, emphasizing collaboration, growth, and impactful technology development. The role involves building scalable systems and contributing to cutting-edge projects with a focus on customer success and team development.

SAP Trainee

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text describes a career opportunity at IBM Consulting, emphasizing collaboration with global clients, SAP system implementation, and professional growth. It highlights required skills, positive work environment, and the impact of the role on innovative companies.

Package Consultant-SAP BTP

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This role involves working with clients on hybrid cloud and AI projects using SAP technologies, emphasizing collaboration, innovation, and career growth opportunities through technical expertise and strategic partnerships.

(IJDS DXセンター) Application Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description outlines a Japanesespeaking role in IBM Consulting Japan, emphasizing collaboration with global clients, hybrid cloud AI projects, and career growth opportunities. The position requires Japanese proficiency, technical expertise in development frameworks, and leadership experience for project management.

Consulting Account Executive

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights a Consulting Account Executive role at IBM, emphasizing opportunities to lead in technology innovation, solve complex problems, and grow business through collaboration with clients and partners. The position requires expertise in data analytics, strong communication skills, and a proactive approach to sales and relationship-building.

Maximo Functional Leader

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description outlines a role as a Maximo Functional Lead at IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and leadership in complex projects. Requirements include extensive experience with Maximo systems, project management skills, and certifications, with opportunities to work in an Agile environment.

Engineering Operations Manager

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description outlines the role of an Engineering Operations Manager requiring strategic leadership, technical expertise in facilities management, and cross-functional collaboration. The position emphasizes operational excellence, compliance with maintenance programs, and leadership in critical environments. Qualifications include a bachelor's degree, technical diploma, and 10+ years of senior facilities engineering experience.

Lead ServiceNow Developer (Module: IRM)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

IBM Consulting offers roles in hybrid cloud and AI innovation, emphasizing collaboration, technical expertise, and career growth. The position requires ServiceNow development skills and leadership in technology implementations.

Staff Solutions Architecture Specialist

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This role involves creating technical assets and collaborating with cross-functional teams to enhance cloud solutions and customer outcomes. The position emphasizes innovation, automation, and delivering exceptional client experiences through AI-powered tools and DevOps workflows.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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