Customer Success Jobs

979,932 open positions · Updated daily

Customer Success sits at the intersection of product, sales, and support, making it a high‑growth area as SaaS firms chase net revenue retention. Companies are now investing in AI‑driven health scoring and proactive churn alerts, creating an urgent need for analysts who can translate data into action.

Roles range from Customer Success Manager (CSM) and Onboarding Specialist to Renewal Lead and Enterprise Success Engineer. A CSM maps the customer journey, uses tools like Gainsight, Totango, or ChurnZero to track health scores, and coordinates cross‑functional initiatives. Onboarding Specialists focus on rapid first‑month adoption, while Renewal Leads drive quarterly business reviews and expansion negotiations. Enterprise Success Engineers dive into API integrations and custom dashboards, turning technical support into strategic partnership.

Salary transparency is vital for success professionals because it aligns compensation with key performance indicators such as Net Promoter Score, churn rate, and expansion revenue. Knowing the exact pay range for each role helps talent negotiate based on impact, ensures equity across remote teams, and signals that a company values measurable customer outcomes.

Solution Consultant - Procurement Solution Architect

Company: IBM

Location: Krakow, PL

Posted Dec 09, 2025

This job description outlines a Procurement Solution Architect role at IBM, emphasizing responsibilities in designing end-to-end procurement solutions, leveraging AI and automation technologies, and collaborating with cross-functional teams. The position offers opportunities to influence IBM's market leadership in BPO services and drive innovative client solutions through strategic expertise and technical skills.

SAP Supply Chain Lead

Company: IBM

Location: COPENHAGEN, DK

Posted Dec 09, 2025

The text describes a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with global clients, technical expertise, and leadership in SAP Supply Chain projects. It highlights opportunities to drive innovation and deliver impactful results through strategic partnerships and technology platforms.

SuccessFactors - Core HR Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights a role in IBM Consulting focused on SAP SuccessFactors and HCM solutions, emphasizing collaboration, career growth, and technical expertise. It outlines requirements and benefits of the position, including opportunities for innovation and professional development.

Package Specialist-SAP HANA Master Data Governance

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines a role at IBM Consulting involving SAP MDG implementations, data migration initiatives, and technical expertise in data management tools. It requires 12+ years of experience, mastery of SAP integration points, and proficiency in data profiling and warehouse design. Educational qualifications include a bachelor's degree with a preference for a master's degree.

AWS Fullstack Developer

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text promotes IBM CIC's career opportunities, highlighting benefits like training programs, career growth, flexible work arrangements, and a supportive culture. It emphasizes innovation, technical expertise, and professional development while outlining role requirements and company values.

Software Developer

Company: IBM

Location: Mulhuddart, IE

Posted Dec 09, 2025

IBM seeks an innovative Software Developer to contribute to AI-infused features in a dynamic, collaborative environment, emphasizing cutting-edge solutions and professional growth.

Microsoft .NET Developer - Japanese Bilingual

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM Consulting offers a career focused on innovation and collaboration, with opportunities to work on hybrid cloud and AI projects. The role emphasizes professional growth, technical expertise, and a supportive environment for impactful solutions.

Data Engineer - Defence

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text promotes IBM CIC's career opportunities, emphasizing growth, innovation, and a supportive culture with benefits like training programs, flexible work arrangements, and career development. It highlights the role's focus on advanced analytics and leadership while outlining requirements and eligibility criteria.

SAP ISU Billing Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text describes a senior SAP Consultant role at IBM Consulting, emphasizing collaboration with global clients, career growth opportunities, and innovative projects involving SAP solutions and technologies. It highlights the importance of expertise in SAP configurations, certifications, and industry knowledge while promoting a culture of evolution and empathy.

Associate Data Scientist - Entry Level (Baton Rouge, LA)

Company: IBM

Location: BATON ROUGE, US

Posted Dec 09, 2025

IBM Consulting's Associate Program offers career growth, technical development, and innovation opportunities. It emphasizes machine learning, collaboration, and problem-solving for impactful client solutions.

Data Engineer - Entry Level (Baton Rouge, LA)

Company: IBM

Location: BATON ROUGE, US

Posted Dec 09, 2025

The text promotes IBM Consulting's Associate Program, emphasizing professional growth, global collaboration, and innovation opportunities. It highlights career development through mentorship, technical skills, and working with diverse clients. The role focuses on data engineering, predictive modeling, and leveraging technology to drive impactful solutions for clients.

Manager - Finance and Administration Delivery - Record to Report

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on global client collaboration, digital transformation, and professional growth. It emphasizes roles in financial operations, process improvement, and leadership development within a supportive ecosystem of mentors and technology platforms.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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