Customer Success Jobs

979,932 open positions · Updated daily

Customer Success sits at the intersection of product, sales, and support, making it a high‑growth area as SaaS firms chase net revenue retention. Companies are now investing in AI‑driven health scoring and proactive churn alerts, creating an urgent need for analysts who can translate data into action.

Roles range from Customer Success Manager (CSM) and Onboarding Specialist to Renewal Lead and Enterprise Success Engineer. A CSM maps the customer journey, uses tools like Gainsight, Totango, or ChurnZero to track health scores, and coordinates cross‑functional initiatives. Onboarding Specialists focus on rapid first‑month adoption, while Renewal Leads drive quarterly business reviews and expansion negotiations. Enterprise Success Engineers dive into API integrations and custom dashboards, turning technical support into strategic partnership.

Salary transparency is vital for success professionals because it aligns compensation with key performance indicators such as Net Promoter Score, churn rate, and expansion revenue. Knowing the exact pay range for each role helps talent negotiate based on impact, ensures equity across remote teams, and signals that a company values measurable customer outcomes.

Information Security Specialist (German-speaking)

Company: Secfix

Location: Remote

Posted Dec 07, 2025

Secfix is hiring a Information Security Specialist to support customers from the DACH region. The role involves owning the security and compliance lifecycle, acting as a trusted advisor, improving processes, collaborating across teams, and contributing to a new AI product. Secfix offers generous equity, benefits, 100% remote work, and a chance to grow with a smart, fun, dedicated team.

Business Transformation Consultant-HR Reinvention

Company: IBM

Location: Multiple Cities

Posted Dec 07, 2025

The text highlights IBM Consulting's focus on long-term client relationships, innovation in hybrid cloud and AI solutions, and career growth opportunities. It emphasizes collaboration with industry visionaries, strategic technology platforms, and a culture of continuous learning and empathy.

VP - Retailer Business Development

Company: CommerceIQ

Location: Remote

Posted Dec 07, 2025

The VPRVP of Retailer Business Development role at CommerceIQ involves spearheading recruitment of retailers in the US and Europe for the RetailerIQ solution. The successful candidate will own the end-to-end partnership lifecycle, from identifying opportunities and shaping commercial strategy to overseeing joint go-to-market execution. The role requires a bachelor's degree, 10-12 years of experience in retailer business development or commercial insights, and strong analytical and communication skills.

Platform Manager - AI/ML Defense Platform

Company: Airbnb

Location: Remote

Posted Dec 07, 2025

The Defense Platform team at Airbnb builds and maintains foundational capabilities for proactive and reactive detection and mitigation of risk, abuse, and fraud. As a Platform Product Manager, you will conceptualize, build, and evangelize ML models and signals to enable teams across various domains. The role requires identifying and solving trust and safety issues, establishing product vision, developing roadmaps, and driving product execution. Strong product management experience, technical expertise, and cross-functional collaboration skills are essential.

Associate System Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 07, 2025

This job description highlights opportunities to work on hybrid cloud and AI projects with global clients, emphasizing collaboration, technical expertise, and innovation. It outlines responsibilities including software development, problem-solving, and stakeholder engagement, along with educational and skill requirements for the role.

Junior Full Stack Developer Java

Company: Blanc Labs

Location: Remote

Posted Dec 07, 2025

Blanc Labs is a premier partner for global enterprises, specializing in digitization, automation, and development of next-generation digital products and services. They are seeking a Junior/Intermediate Full Stack Developer to implement and support scalable cloud applications, with a strong background in frontend and backend development, and experience with various technologies such as Java, Spring Boot, Angular, and cloud platforms like Azure.

Technical Lead II - Infrastructure Costs

Company: HubSpot

Location: Remote

Posted Dec 07, 2025

HubSpot's Platform Infrastructure teams focus on scalable systems supporting global operations, emphasizing reliability and cost-effectiveness. The Infrastructure Costs team drives financial efficiency through advanced cost analytics and automation, while the Technical Lead II role offers leadership in cloud cost optimization with opportunities for innovation and team growth.

Technical Due Diligence Consultant

Company: Crosslake Technologies LLC

Location: Remote

Posted Dec 07, 2025

This text outlines Crosslake's mission to support technology innovation through strategic consulting, emphasizing their proactive approach to technology governance and collaboration with clients. It highlights core values like service, curiosity, and creativity while detailing job responsibilities and requirements for software professionals.

Project Manager - Financial Services

Company: IBM

Location: Leicester, GB

Posted Dec 07, 2025

IBM CIC offers a career with opportunities to work with leading professionals across industries, delivering effective solutions using latest technology platforms. The company provides training, promotion opportunities, diversity and inclusion, work-life balance, and traditional benefits. They seek an experienced Project Manager with financial services background to lead cross-functional teams and deliver projects within scope, cost, and timelines.

Senior Client Executive

Company: Atmosera

Location: Remote

Posted Dec 07, 2025

Atmosera is a Microsoft Partner that empowers businesses to redefine what's possible with modern technology and human expertise. They offer exceptional experience across Applications, Data & AI, DevOps, Security, and the Microsoft Azure platform, enabling organizations to accelerate innovation, enhance security, and optimize operational agility. Atmosera delivers cutting-edge integrated solutions that drive business value.

Engagement Manager

Company: Capstone Integrated Solutions

Location: Remote

Posted Dec 07, 2025

Capstone Integrated Solutions is a comprehensive services provider seeking an experienced Engagement Manager to oversee cloud-native application development projects. The role involves project planning, stakeholder collaboration, risk management, resource allocation, delivery excellence, budget management, change management, and continuous improvement. Capstone values customer obsession, learning, growth, and scalability.

Director - Product Marketing

Company: Agerpoint

Location: Remote

Posted Dec 07, 2025

Agerpoint is a company that uses advanced AI and data fusion to capture, analyze, and manage field data for agriculture and environmental conservation. Their Agerpoint Capture app turns smartphones into data acquisition tools, and their AInative data platform integrates various data sources to produce precise digital twins and analytics. The company aims to enhance food security, safeguard natural ecosystems, and combat climate change through data-driven solutions.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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