Customer Success Jobs

979,932 open positions · Updated daily

Customer Success sits at the intersection of product, sales, and support, making it a high‑growth area as SaaS firms chase net revenue retention. Companies are now investing in AI‑driven health scoring and proactive churn alerts, creating an urgent need for analysts who can translate data into action.

Roles range from Customer Success Manager (CSM) and Onboarding Specialist to Renewal Lead and Enterprise Success Engineer. A CSM maps the customer journey, uses tools like Gainsight, Totango, or ChurnZero to track health scores, and coordinates cross‑functional initiatives. Onboarding Specialists focus on rapid first‑month adoption, while Renewal Leads drive quarterly business reviews and expansion negotiations. Enterprise Success Engineers dive into API integrations and custom dashboards, turning technical support into strategic partnership.

Salary transparency is vital for success professionals because it aligns compensation with key performance indicators such as Net Promoter Score, churn rate, and expansion revenue. Knowing the exact pay range for each role helps talent negotiate based on impact, ensures equity across remote teams, and signals that a company values measurable customer outcomes.

Customer Success Manager

Company: ApprovalMax Limited

Location: Remote

Posted Dec 04, 2025

ApprovalMax is an award-winning B2B software that streamlines the approval process for businesses worldwide. The company is seeking a Customer Success Manager to join their team and help onboard customers, manage relationships, track performance, resolve issues, and identify growth opportunities. ApprovalMax offers a growing international business, performance-based compensation, and remote work options.

Senior Android Engineer - Moderation Engineering

Company: Reddit

Location: Remote

Posted Dec 04, 2025

The Moderation Engineering organization at Reddit focuses on building features to empower moderators and create thriving communities. They are seeking an experienced Android Engineer to join their team, with a focus on developing user-facing mobile applications and designing maintainable APIs. The role offers comprehensive benefits and a competitive salary range.

Senior Strategic Partnerships Manager

Company: Jobgether

Location: US

Posted Dec 04, 2025

The Senior Strategic Partnerships Manager role at a fast-growing AI-driven creative technology company involves owning the end-to-end partnership lifecycle, collaborating cross-functionally, and driving measurable business impact. The ideal candidate has 8+ years of experience in strategic partnerships, a proven track record of managing partnership cycles, and strong communication and relationship-building skills.

Director of Sales - Global Systems Integrators

Company: ScienceLogic

Location: Remote

Posted Dec 04, 2025

ScienceLogic is seeking a senior sales leader to manage the growth of their Skylar AI hybrid cloud monitoring platform within the global system integrator vertical. The role involves managing a team of Account Executives, developing sales strategies, collaborating with other teams, and building relationships with key decision makers in the GSI community.

Staff Product Manager - Trust Hub

Company: Twilio

Location: Remote

Posted Dec 04, 2025

Twilio is seeking a highly skilled Staff Product Manager to join their Trust Hub product team in Onboarding and Compliance. The role involves owning various Trust Hub products end-to-end, creating streamlined registration experiences, and maintaining best-in-class KYC standards. The ideal candidate will have at least 8 years of experience in product management, a proven track record of successful product launches, and excellent communication and interpersonal skills.

Software Engineer - Distributed Systems

Company: Hightouch

Location: Remote

Posted Dec 04, 2025

The role is for a distributed systems engineer to work on a syncing engine, with opportunities to optimize performance, support streaming syncing, improve scalability and reliability, and work on a Personalization API. The company values high ownership, autonomy, and impact, and is looking for passionate engineers with experience in distributed systems.

Senior Software Engineer - Firefox Enterprise

Company: Mozilla

Location: Remote

Posted Dec 04, 2025

Mozilla Corporation is a nonprofit-backed technology company that has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox, the privacy-minded web browser, and have over 225 million people using their products each month. The company focuses on diverse areas including AI, social media, security, and more, while never losing focus on their core mission to make the internet better for people.

Staff Software Engineer - Graphics

Company: Mozilla

Location: Remote

Posted Dec 04, 2025

Mozilla Corporation is a nonprofit-backed technology company that has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox, a privacy-minded web browser, and focus on diverse areas including AI, social media, and security. The company is wholly owned by the nonprofit Mozilla Foundation and is committed to making the internet better for people.

Staff Data Scientist - Consumer

Company: Reddit

Location: Remote

Posted Dec 04, 2025

Reddit is looking for a Staff Data Scientist to help build product strategy, drive experimentation, and scale work across the organization. The role requires a PhD or MS in a quantitative field, expertise in SQL and statistical analysis, and experience influencing product strategy with data. Benefits include comprehensive healthcare, 401k match, and generous paid leave.

Manager - Reals

Company: GitLab

Location: Remote

Posted Dec 04, 2025

The role of Manager Renewals AMER at GitLab involves leading a team to drive customer retention and revenue growth. The manager will coach and develop the team, establish a strong team culture, drive forecasting accuracy, partner with cross-functional leaders, and leverage data and tools to monitor customer health and adoption trends. The ideal candidate should have proven leadership experience, deep understanding of renewal forecasting methodologies, experience partnering with sales leadership, proficiency with Salesforce, familiarity with customer success platforms, strong business acumen, and exceptional communication skills.

Solutions Engineer

Company: CalypsoAI

Location: Remote

Posted Dec 04, 2025

CalypsoAI is a pioneer in AI security, building the world's first agentic redteam solution and developing an advanced security platform for rigorous AI redteaming and robust AI defense. The Solutions Engineer role is a dynamic position that bridges technical and sales aspects, driving technology adoption by understanding customer needs and crafting customized demonstrations. The company seeks a tech-savvy problem-solver with a growth mindset to join their fast-growing team.

Staff Software Engineer - Graphics

Company: Mozilla

Location: Remote

Posted Dec 04, 2025

Mozilla Corporation, a nonprofit-backed technology company, has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox, a privacy-minded web browser, and focus on diverse areas including AI, social media, and security. The company is wholly owned by the nonprofit Mozilla Foundation and is committed to making the internet better for people.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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