Customer Success Jobs

979,932 open positions · Updated daily

Customer Success sits at the intersection of product, sales, and support, making it a high‑growth area as SaaS firms chase net revenue retention. Companies are now investing in AI‑driven health scoring and proactive churn alerts, creating an urgent need for analysts who can translate data into action.

Roles range from Customer Success Manager (CSM) and Onboarding Specialist to Renewal Lead and Enterprise Success Engineer. A CSM maps the customer journey, uses tools like Gainsight, Totango, or ChurnZero to track health scores, and coordinates cross‑functional initiatives. Onboarding Specialists focus on rapid first‑month adoption, while Renewal Leads drive quarterly business reviews and expansion negotiations. Enterprise Success Engineers dive into API integrations and custom dashboards, turning technical support into strategic partnership.

Salary transparency is vital for success professionals because it aligns compensation with key performance indicators such as Net Promoter Score, churn rate, and expansion revenue. Knowing the exact pay range for each role helps talent negotiate based on impact, ensures equity across remote teams, and signals that a company values measurable customer outcomes.

AI Specialist Intern – Entry Level Sales Program 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM's Technology Sales Internship Program is seeking undergraduate and graduate students to join their Client Engineering team as AI Specialists. The program focuses on developing and deploying AI systems using the watsonx platform, with a collaborative and experiential sales environment. Interns will work on pre and post-sales pilots, solution optimization, collaboration, and staying up-to-date with industry trends.

Package Consultant-SAP HANA FIN CO

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the opportunities for collaboration with clients, working with visionaries, and leveraging IBM's technology platforms. It emphasizes the importance of curiosity, continuous learning, and long-term career growth. The role of a senior SAP Consultant is also discussed, focusing on strategic solution focus, comprehensive solution delivery, and required technical expertise.

Entry Level IT Lab Administrator 2026

Company: IBM

Location: POUGHKEEPSIE, US

Posted Dec 04, 2025

The text describes a role at IBM Cloud involving IT lab management, cloud technology work, and professional growth opportunities. It highlights IBM's strengths in innovation, global scalability, and career development, emphasizing a supportive environment for technical expertise and collaboration.

Federal Associate Consultant

Company: IBM

Location: WASHINGTON, US

Posted Dec 04, 2025

The text describes the Associate Consultant role at IBM Consulting Federal, highlighting the opportunity to work with diverse clients, focus on professional development, and solve challenging business problems using hybrid cloud and AI technologies. The role requires onsite work in Washington DC and the ability to obtain a federal security clearance.

Implementation Services Engineer

Company: IBM

Location: MADRID, ES

Posted Dec 04, 2025

This text describes a career opportunity at IBM Software, emphasizing collaboration on innovative cloud-native solutions and contributing to HashiCorp offerings. The role involves managing implementation projects, providing technical expertise, and ensuring customer success through infrastructure and security enhancements. Requirements include a bachelor's degree, technical skills in cloud and DevOps, and bilingual proficiency.

Group Manager- Transition

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Transitions and Transformations Lead. The position involves working with clients globally, driving digital transformation using agile methodologies, process mining, and AI-powered workflows. The role requires strong leadership, change management skills, and expertise in finance and accounting transitions.

RECRUITING SERVICES PROFESSIONAL-TALENT ACQUISITION OPTIMIZATION

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Senior Process Analyst in Recruitment. The position involves end-to-end recruitment support, working with partners and clients globally. It emphasizes the importance of curiosity, continuous learning, and collaboration in a supportive environment with mentors and coaches.

IT Technical Specialist

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The Technical Support Specialist Advisor role at IBM involves providing a full workload of technical services to employees, including software configuration, device setup, upgrades, reimaging, installation, support, and analysis. The position requires excellent communication, customer service, and problem-solving skills, as well as extensive knowledge of various operating systems, applications, and hardware. The role involves leadership, collaboration, and maintaining a professional attitude while delivering high-quality services.

Product Management Intern 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

This text describes a product management internship opportunity focusing on product lifecycle, cross-functional collaboration, and career development. It highlights skills in market research, customer value, and technical feasibility while emphasizing business impact and product ownership.

Associate Application Consultant Intern 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. Interns can enhance their knowledge, gain professional experience, and build a compelling portfolio by working on client projects. The company prioritizes continuous learning, skill development, and personal growth within a culture of coaching and mentorship.

Application Developer-MuleSoft

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. The role involves working on hybrid cloud and AI projects, with opportunities for continuous learning and technology integration. The company values curiosity, empathy, and a quest for knowledge.

BPOプロジェクトチームリーダー

Company: IBM

Location: Kitakyushu, JP

Posted Dec 04, 2025

IBM Consulting offers long-term relationships and collaboration with global clients. The role involves working with visionaries across industries to improve hybrid cloud and AI solutions. The position is for a BPO project team leader at IBM Japan Staff Operations Co Ltd, requiring business-level Japanese language skills and relevant experience.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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