Customer Success Jobs

979,932 open positions · Updated daily

Customer Success sits at the intersection of product, sales, and support, making it a high‑growth area as SaaS firms chase net revenue retention. Companies are now investing in AI‑driven health scoring and proactive churn alerts, creating an urgent need for analysts who can translate data into action.

Roles range from Customer Success Manager (CSM) and Onboarding Specialist to Renewal Lead and Enterprise Success Engineer. A CSM maps the customer journey, uses tools like Gainsight, Totango, or ChurnZero to track health scores, and coordinates cross‑functional initiatives. Onboarding Specialists focus on rapid first‑month adoption, while Renewal Leads drive quarterly business reviews and expansion negotiations. Enterprise Success Engineers dive into API integrations and custom dashboards, turning technical support into strategic partnership.

Salary transparency is vital for success professionals because it aligns compensation with key performance indicators such as Net Promoter Score, churn rate, and expansion revenue. Knowing the exact pay range for each role helps talent negotiate based on impact, ensures equity across remote teams, and signals that a company values measurable customer outcomes.

Associate Package Specialist - Entry-level 2026 (Lansing, Michigan)

Company: IBM

Location: Lansing, US

Posted Dec 04, 2025

The IBM Consulting Associate Program offers university hires the opportunity to work with diverse clients worldwide, focusing on professional development through ongoing learning, mentorship, and technical skills. Associates will work in Client Innovation Centers and Delivery Centers, providing deep technical and industry expertise to clients across various industries. The role involves assisting in the selection, implementation, and support of application packaged solutions, requiring strong consulting skills, business knowledge, and packaged solution expertise.

BI Data Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM CIC offers a career with opportunities to work with leading professionals, deliver effective solutions, and drive business change using latest technology platforms. The company provides training, promotion opportunities, feedback, recognition programs, and benefits like flexible working, sabbaticals, and pension plans. They seek a Senior Business Intelligence Data Engineer to lead design and delivery of advanced BI reporting solutions using Cognos BI, Cognos Analytics, Tableau, and Qlik.

Project Manager(金融領域)

Company: IBM

Location: Tokyo, JP

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. The role involves leading end-to-end projects across various industries, requiring strong communication skills, project management experience, and the ability to work with clients and team members.

Technical Consultant-Identity & Access Management

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. The successful candidate will be a CyberArk Certified Delivery Engineer or equivalent, with experience in CyberArk PAM consulting, project design and deployment, and security architecture. The role requires a Bachelor's degree and 2+ years of industry experience with CyberArk privileged access solutions.

Application Developer-Java & Web Technologies

Company: IBM

Location: Mysore, IN

Posted Dec 04, 2025

This text describes a Software Developer role at IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, career growth opportunities, and technical expertise requirements. It highlights the impact of the role on clients and the importance of skills like Java, Spring, and Hibernate.

Security Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text is a job description for a Security Consultant role in IBM's CISO organization. It highlights the challenges, growth opportunities, and key responsibilities of the role, emphasizing the importance of cybersecurity expertise, technical proficiency, and problem-solving skills.

SAP EAM Work Management Package Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The job description outlines the role of a lead SAP consultant at IBM Consulting, focusing on delivering innovative business solutions through design, build, and test, including systems integration. The successful candidate will have extensive SAP implementation experience, strong knowledge in the SAP PM domain, and excellent communication and interpersonal skills.

Technical Support Engineer

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, focusing on a Technical Support Engineer role for hybrid cloud solutions. The role involves troubleshooting, supporting enterprise customers, and collaborating on support team infrastructure. Required skills include expertise in Java, Python, Go, Linux, networking, and cloud monitoring tools. Preferred experience includes Kubernetes, Apache Cassandra, and monitoring technologies.

Cloud Backend Developer

Company: IBM

Location: Hyderabad, IN

Posted Dec 04, 2025

IBM Infrastructure offers enterprise IT infrastructure solutions for hybrid cloud and AI. The role involves developing and maintaining key capabilities, supporting customer requirements, and helping service providers onboard. The ideal candidate should have experience in backend development, microservice architecture, and cloud programming practices.

Software Developer

Company: IBM

Location: Ahmedabad, IN

Posted Dec 04, 2025

The text describes an IBM Software developer role emphasizing collaboration, innovation, and career growth. It highlights opportunities to work on cutting-edge AI-powered solutions, contribute to global projects, and develop skills in technologies like Java and SQL. The role emphasizes teamwork, problem-solving, and a positive work environment.

PROCESS DELIVERY SPECIALIST-TALENT DEVELOPMENT OPTIMIZATION PROCESSES

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

This text describes a career opportunity at IBM Consulting focusing on digital transformation, collaboration with global clients, and professional growth. It highlights responsibilities in recruitment, sourcing strategies, and partnership management, emphasizing innovation and impactful work across industries.

Customer/1 Developer (C/1)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role that consults on billing and digital subscriptions. It requires a Bachelor's degree and proficiency in Cobol, JCL, and CSS Online programming. The role involves designing and developing Customer1 applications with a strong focus on billing functionalities.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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