Customer Success Jobs

979,932 open positions · Updated daily

Customer Success sits at the intersection of product, sales, and support, making it a high‑growth area as SaaS firms chase net revenue retention. Companies are now investing in AI‑driven health scoring and proactive churn alerts, creating an urgent need for analysts who can translate data into action.

Roles range from Customer Success Manager (CSM) and Onboarding Specialist to Renewal Lead and Enterprise Success Engineer. A CSM maps the customer journey, uses tools like Gainsight, Totango, or ChurnZero to track health scores, and coordinates cross‑functional initiatives. Onboarding Specialists focus on rapid first‑month adoption, while Renewal Leads drive quarterly business reviews and expansion negotiations. Enterprise Success Engineers dive into API integrations and custom dashboards, turning technical support into strategic partnership.

Salary transparency is vital for success professionals because it aligns compensation with key performance indicators such as Net Promoter Score, churn rate, and expansion revenue. Knowing the exact pay range for each role helps talent negotiate based on impact, ensures equity across remote teams, and signals that a company values measurable customer outcomes.

SAP BW HANA Consultant

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, highlighting the company's focus on long-term relationships, collaboration, and innovation. It emphasizes the importance of curiosity, continuous learning, and the use of IBM's technology platforms to deliver impactful solutions for clients across various industries.

Quality Assurance Analyst

Company: IBM

Location: Naga City, PH

Posted Dec 04, 2025

The text describes a role at IBM Consulting Client Innovation Centers where the individual will conduct quality reviews, analyze defects, document workflows, and assist in managing customer relationships. The role requires a bachelor's degree, strong communication and analytical skills, and knowledge of quality tools and techniques.

Sales Development Representative Intern - Entry Level Sales Program 2026 ( September Start)

Company: IBM

Location: Markham, CA

Posted Dec 04, 2025

IBM is evolving its technology sales approach to break boundaries with innovative methods. They are seeking undergraduate and graduate students to join their Sales Development Representative intern program, which focuses on prospecting, co-creating solutions with clients, and driving digital transformation success. The role involves sales prospecting, continuous learning, supporting deal closure, and social selling. IBM provides a collaborative and experiential sales environment with ongoing development opportunities.

Product Management Professional 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes the role of a Product Specialist, highlighting their responsibilities in product execution, domain focus, cross-functional management, and data science. It emphasizes the importance of the role in driving product success and accelerating career growth.

Experience Fullstack Developer - Japanese Bilingual

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the opportunities to work with clients globally, collaborate with visionaries, and drive innovation in hybrid cloud and AI. The role involves software development, leveraging various technologies, and contributing to clients' digital transformation journeys.

Associate Developer Intern 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. Interns can enhance their knowledge, gain professional experience, and build a compelling portfolio by working on client projects. The role emphasizes continuous learning, skill development, and personal growth within a culture of coaching and mentorship.

Application Developer-RDBMS

Company: IBM

Location: Pune, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting as an Application Developer. The role involves leading the design and development of customized systems in an agile environment, transforming business needs into code, and driving innovation. The position requires strong technical skills in database design, development, and optimization, as well as the ability to work in a fast-paced environment and collaborate with others.

SAP MDG (Master Data Governance) Consultant

Company: IBM

Location: Kosice, SK

Posted Dec 04, 2025

The text describes a mid-level SAP Master Data Governance (MDG) Consultant role at IBM Consulting. The role involves configuring, customizing, and supporting SAP MDG solutions, implementing data governance frameworks, integrating with external systems, testing and validating MDG configurations, ensuring data quality, providing training and support, and participating in end-to-end MDG implementation projects. The role requires SAP MDG expertise, domain knowledge, integration know-how, language proficiency, and consulting capabilities.

Application Developer-AWS Cloud FullStack

Company: IBM

Location: Mysore, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Brand Technical Specialist. The role involves working closely with clients to develop relationships, understand their needs, and provide solutions using IBM's industry-leading technologies. The position requires creative problem-solving skills, excellent communication, and experience in modernizing client applications to container-based solutions.

Application Developer

Company: IBM

Location: Jakarta, ID

Posted Dec 04, 2025

The text describes a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, strategic partnerships, and opportunities for growth. It highlights problem-solving, technical expertise, and a culture of evolution and empathy.

金融業界向けITスペシャリスト/アーキテクト

Company: IBM

Location: Tokyo, JP

Posted Dec 04, 2025

The text describes a career in IBM Consulting, emphasizing long-term relationships, collaboration, and impact. It highlights the role of a trusted partner, overseeing IT projects, and driving digital and business transformation. The position requires experience in the financial industry, project management, and system development.

Contact Center Fresh Graduates

Company: IBM

Location: Naga City, PH

Posted Dec 04, 2025

The job description outlines the role of a Contact Center Practitioner at IBM, who will be responsible for providing customer service support, answering queries, resolving issues, and ensuring customer satisfaction. The role requires excellent communication skills, the ability to multitask, and a strong customer focus.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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