Customer Success Jobs

979,932 open positions · Updated daily

Customer Success sits at the intersection of product, sales, and support, making it a high‑growth area as SaaS firms chase net revenue retention. Companies are now investing in AI‑driven health scoring and proactive churn alerts, creating an urgent need for analysts who can translate data into action.

Roles range from Customer Success Manager (CSM) and Onboarding Specialist to Renewal Lead and Enterprise Success Engineer. A CSM maps the customer journey, uses tools like Gainsight, Totango, or ChurnZero to track health scores, and coordinates cross‑functional initiatives. Onboarding Specialists focus on rapid first‑month adoption, while Renewal Leads drive quarterly business reviews and expansion negotiations. Enterprise Success Engineers dive into API integrations and custom dashboards, turning technical support into strategic partnership.

Salary transparency is vital for success professionals because it aligns compensation with key performance indicators such as Net Promoter Score, churn rate, and expansion revenue. Knowing the exact pay range for each role helps talent negotiate based on impact, ensures equity across remote teams, and signals that a company values measurable customer outcomes.

Application Developer-Microsoft Power Platform

Company: IBM

Location: BANGALORE, IN

Posted Dec 16, 2025

The text promotes IBM Consulting's career opportunities, emphasizing long-term client relationships, collaboration, innovation, and professional growth. It highlights roles in hybrid cloud and AI solutions, technical expertise, and a supportive work environment that encourages creativity and problem-solving.

Package Specialist-SAP HANA FIN FI

Company: IBM

Location: Kolkata, IN

Posted Dec 16, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with global clients, technical expertise in SAP systems, and leadership in complex projects. It outlines requirements for experience with SAP FICO, S4HANA implementations, and cross-functional teamwork.

Production Engineer

Company: IBM

Location: Markham, CA

Posted Dec 16, 2025

This job description highlights a career at IBM Software focused on transforming customer challenges into solutions through innovative AI-powered cloud-native software. The role involves ensuring platform reliability, automating operations, and collaborating across teams to enhance stability. It emphasizes expertise in Kubernetes, infrastructure as code, and monitoring tools, while offering growth opportunities in a dynamic, innovation-driven environment.

Application Developer Intern - Cloud FullStack

Company: IBM

Location: Giza, EG

Posted Dec 16, 2025

The text promotes IBM Consulting's career opportunities, emphasizing collaboration with leading companies, innovative solutions, and professional growth. It highlights roles in fullstack development with cutting-edge technologies and a supportive culture focused on long-term career development.

User Researcher

Company: IBM

Location: Multiple Cities

Posted Dec 16, 2025

IBM CIC offers extensive career growth opportunities, supportive work environments, and diverse benefits including training programs, flexible working arrangements, and career development resources. The company emphasizes innovation, collaboration, and employee well-being through various initiatives and recognition programs.

HR Delivery Mananger

Company: IBM

Location: HORTOLANDIA, BR

Posted Dec 16, 2025

This text describes a role in IBM Consulting emphasizing long-term client relationships, innovation, and career growth. It highlights responsibilities in payroll management, team leadership, compliance, and digital transformation, while showcasing the company's focus on strategic partnerships and impactful solutions.

Security Consultant - SIEM L3

Company: IBM

Location: Mumbai, IN

Posted Dec 16, 2025

This text describes a career in IBM Consulting focused on cybersecurity roles with opportunities to work on hybrid cloud and AI initiatives, requiring technical expertise in platforms like XSOAR, XDR, and XSIAM. It emphasizes career growth, innovation, and collaboration with global clients.

Techlead - BPOD - Automation

Company: IBM

Location: RIO DE JANEIRO, BR

Posted Dec 16, 2025

This text describes a career opportunity at IBM Consulting focusing on hybrid cloud and AI solutions, emphasizing collaboration, innovation, and professional growth. The role involves leading automation teams, technical project management, and integrating systems while leveraging IBM technologies. Required skills include experience with automation tools, programming languages, and data analysis, alongside business and behavioral competencies.

Application Consultant-Azure Cloud Migration

Company: IBM

Location: Gurgaon, IN

Posted Dec 16, 2025

IBM Consulting offers career growth through client collaboration on hybrid cloud and AI projects, emphasizing innovation and technical expertise. The role involves leading migration solutions, fostering client relationships, and driving impactful technological advancements with a focus on long-term development.

Senior Software Engineer, Cloud Platform Services

Company: IBM

Location: BANGALORE, IN

Posted Dec 16, 2025

IBM Software offers innovative cloud solutions with opportunities for growth. The role involves leading cloud platform services, collaborating on best practices, and contributing to global initiatives.

Front End Developer (React JS and .NET)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 16, 2025

The text describes a Software Developer role at IBM Consulting, emphasizing hybrid cloud and AI project development, collaboration with global clients, and career growth opportunities. It highlights technical skills required, such as React JS and Agile methodologies, while promoting a culture of innovation and professional development.

Package Specialist-SAP IS Utilities

Company: IBM

Location: Kolkata, IN

Posted Dec 16, 2025

The text promotes IBM Consulting's career opportunities, emphasizing collaboration, innovation, and growth in hybrid cloud and AI solutions. It highlights roles involving SAP-based utilities projects, technical expertise, and career development in a supportive environment.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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